Forcing to cancel account
The app forces me to upgrade the account but I couldn’t upgrade because I didn’t turn on face Id/ fingerprint. The upgrade banner just blocks me from enabling that. So effectively it is forcing me to close my account. Well done
very bad
I want to use boc pay discount, and after I installed it I am forced to forget password just because I haven’t use the app for more than a year. Then the whole process almost doesn’t work, and funniest thing is that I have to wait another 6 hours to use it. terrible experience, what if I need this app immediately then it won’t work.
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完全用不了
身份認證都過不了，轉其他銀行算了
All money is gone in the app
Downloaded and used many years ago all along had no issue until recently. Had about $165 in the app, force logged out, and can never log back in due to “incorrect password” even it was all along correct. Was told over the phone to try again in 24 hrs but same issue. Was asked to go to branch but they say the app no longer works without binding to a BOC bank account or credit card. I don’t have a BOC bank account or credit card and don’t intend to apply for one. Now the $165 I transferred to the app is lost forever. Beware.
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Worth experience
BOC Pay better than BOC Pay+， I don’t like the change. I pay by RMB, but Pay+ charge me in HKD, using unfavourable exchange rate.
Payment Record
After the recent update, screenshot is no longer allowed. Understand it might due to “security concerns” but I think it’s far beyond the industry norm (eg internet banking). This creates troubles for customers wanting to keep spending record and in case need to show to vendors. Please seriously consider removing such restriction.
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No convenience at all
Keep popping different terms and conditions to accept, keep asking password every time, keep user waiting in front of cashier, what a failed product, learn from Alipay please
Why force customer to set daily limit over zero?
I don’t think it is reasonable to mandate customers to set the transfer daily limit over zero. Why I cannot keep zero limit?
Users Suggestions
I would suggest that the “people” under Transfer - Recent Transfers can be deleted and edited, since for some people you only transfer for once, but their names with shown on the top.
無法登入
下載後用銀行戶口登入「繼續」按鈕一直灰色無法登入
User friendly
Many stores welcome bocpay and the app is easy to use
Good and easy to use payment tool
Wide range of merchant and easy p2p flow. Can use in mainland China too! Recommended!
Good
Nice job
Great with Gift Points Promotion
Gift points promotion is great, would be much better if more merchants are available
Nice App with cross border function
Many new features added, very secure.
Easy to use, it would be nicer if more merchants support
Easy to use, it would be nicer if more merchants support
Convenient mobile payment app
convenient way to send and receive money. And cross border payment function’s
Easy to use
The menu is easy to use
Great app
It’s convenient and user friendly.
Easy to use
Smooth
Wish to have more promotion
Wish to have more promotion
