Can’t log in
This app is very basic. I’m actually okay with that. As long as the basic functions work. They usually do, but I can’t even log into the app today. I’ve tried periodically for hours and I keep getting the following message: “Sorry, we are unable to process your request at this time. Please try again later.” It just feels like Bank of America is putting in very limited resources and it’s been a poor user experience for a while. But it’s obviously worse now because I can’t even log in through the app. Fortunately, the website works on my MacBook, although I don’t think that’s a great experience either.
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Great app but,….
It has a lot of bug issues either. There is a technical error constantly or it just won’t let me login. I will use my face to sign in & it will still prompt me to go check my email and get a pin number and using with that like my face log in is not good enough! I don’t even bank through Bank of America. I just use their prepaid card. But the app I use with my actual bank (Hancock Whitney) doesn’t even have issues like this and doesn’t even prompt me to check my email after my face login isn’t good enough. Fix the bugs, it’s annoying!
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Card still active
It’s good to see that the resources are not wasted as far as carrying over the same account and card number from my maternity leave two years ago and now that I am unemployed, the account is still able to be used. The personal address still had to be updated manually and is still linked to a closed bank account. It would be nice to have the ability to update linked accounts within the app.
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WARNING: SCAM REPORTED!!!
One day the app told me that something was wrong with my card, and it told me to call some sort of phone number. Once I tried calling, a young woman immediately picked up (and this was during long after hours) and she said that I have to give her the card number, as well as my social security number and date of birth???? However, while on the call I searched up the number on google, and it said that number was a reported scam!! This was all terribly wrong so I hung up before giving them anymore information, and my card was then locked up and I couldn't access all the money I had on it! This has made me entirely aggravated with the app as a whole, and I am entirely distrusting of using it any further. If this app is the real deal, then they REALLY need to work on their security so no one gets scammed anymore. ABSOLUTELY UNBELIEVABLE!
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No problem with app
I haven’t had an issue with the app just an issue with the App Store. I deleted this app and I just tried to download it again but it won’t let me without a credit card on file. My card has a fraud alert on it that I’m trying to clear so I can pay my phone bill. But I need my phone service active to clear the fraud alert so I’m stuck. It makes no sense that I can’t download a free app that I have previously downloaded without a payment method on file, yet I can download updates to other apps and apps I have never downloaded with just my fingerprint. And there is nowhere to contact the AppStore about this. I tried the link if you have problems with the app but that’s only for when you spent money on/in the app and had problems. I tried the link to contact the developer even though it’s an issue with the App Store but safari tells me it can’t contact that server
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