No good
What a rip off to charge ppl to use the app shame on you. I will never order on the junk app never again and have stopped going to this food joint. And plus you have got rats running inside the store where you fix the food. How nasty can that be. I have taken my business somewhere else.
Useless
Less convenient than drive-thru + no reward points for purchases = useless app.
I should have read the other revives before I downloaded and wasted my time and money.
I should have read the other revives before I downloaded and wasted my time and money.
You get NO credit for in house orders
Order at the counter and eat inside and you get no credit for your purchases. We eat here at least once a week, spending $20. So, we don’t quality for any Special Offers. 😩😩😩. Food is GREAT!!! App needs work.
Can’t browse menu
Can’t browse menu without choosing location. Location finder in app is turning up nothing.
Not user friendly
When you open the app, you’re immediately prompted to enter in all your information. You’re not given an option to opt out of messages which is not customary but not a crazy inconvenience. My most major issue is that there is no warning that you’re not able to order food before lunch, so if you go to place an order, the app will let you continue with your order until you go to checkout. So you have to go back, undo everything, and reenter your card. While this isn’t a crazy issue, this makes the app difficult to navigate. Apps like Chick-fil-A display a message that you cannot place an order before lunch BEFORE you go to place your food order. When you design an app it’s supposed to be for convince, however, this was all BUT convenient.
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Location services would be nice
The whole point in having an app is to provide an actual means by which a customer can SEE your menu and order! In the time that I’ve had the Bojangles app, it does not find any Bojangles in my area, and there are 2 within driving distance of my house, THAT I KNOW FOR A FACT ARE OPEN! Either this is a company problem or it’s a franchisee problem and it shows a mass amount of laziness on both parts to address the issue! If you want to fix this issue, it would be greatly appreciated, otherwise, don’t expect my business if I can’t see what’s on your menu before I get to the store.
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The app SUCKS
Sent my order to the wrong restaurant even after I changed the location. There’s never any good offers like Chick-fil-A has and now I’m standing in a Bojangles with no one helping me while my order is 30 minutes away. Then the other store hung up on me!!! Ridiculous!!!
App doesn’t work
I’ve tried to order from the app multiple times, but I keep getting the same error message that my card doesn’t work at my location. I know I’ve got money, and I’ve tried using different cards. I have to give this 1 star simply to rate the app. I’d rather give it a 0, but that isn’t an option. Hopefully they’ll fix the issue
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What’s the point
Never any offers. You have to order and prepay in the app but don’t get points. You have to go inside to pick it up
App price issues
When you choose a family meal, it charges you +$27.99 extra when you choose regular on the mix of chicken, making the normal 8 pc family meal over $51 dollars! App is worthless to us.
Horrible App
Awful all. Coupon codes never work. Very glitchy.
You guys have a big in your system.
“All day breakfast” isn’t ALL day. According to the app you cannot get all day breakfast until after 10:30am. You can order combo meals for breakfast before then but not à la carte sandwiches. Makes no sense. 1 star rating due to this issue and not being able to even use the app for my order.
Hamburger day BUST
Was promised a free chicken sandwich on the app for Hamburger Day. The order was accepted and processed on the app with a confirmation number with instructions to pick up my order at the counter but when I arrived they reneged. I ended up wasting my time and gas.
Can’t add payment method
I can add items to cart, apply discount code, go to checkout, and when I attempt to add the payment method it give me a loading screen with a chicken head icon that bounces and the screen becomes unavailable. I cannot complete my transaction. I opened another food app and made my purchase elsewhere.
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Tea
The Bojangles restaurant in Buford has very friendly staff. However, I feel they are not being supported at the regional manager and above. They have a container for sweet tea but not unsweetened out on the counter for customers to get half and half tea the way we want it. The staff mixes it but it is better when I mix it. I have asked the store manager was told several times she has tried to order an extra container but it never comes
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Wiped out my order when asking for location
I curated a large order and had it in my cart. At the check out screen, I looked at other locations and didn’t change my location. The app wiped out my entire cart. I decided to go somewhere else. Please fix this broken app.
No offers
Why no discounts or special offers? There is a tab for offers but never anything there. No points accumulate, no offers available.. meanwhile every other fast food chain is giving perks for using their app.
Worst restaurant app and order correctness
I’ve used this app about 20 times.
1) It keeps creating a fraud alert from my bank, which no other app does.
2) I have to keep re-entering my card on random occasions.
3)They double charge me.
4) If you want to file a complaint, you have to go to the very bottom of the license agreement and click CONTACT LINK. Upload all the info then receipt
5) Half the time the orders are not correct and I have to go back inside or wait longer to get the order asked for
6) when you tell him you’re gonna be there in 15 or 20 minutes. The order is still not done.
7) the only reason I have to continue going to Bojangles is my son likes the chicken Supremes. I go out of my way to get food at a neighboring restaurant.
1) It keeps creating a fraud alert from my bank, which no other app does.
2) I have to keep re-entering my card on random occasions.
3)They double charge me.
4) If you want to file a complaint, you have to go to the very bottom of the license agreement and click CONTACT LINK. Upload all the info then receipt
5) Half the time the orders are not correct and I have to go back inside or wait longer to get the order asked for
6) when you tell him you’re gonna be there in 15 or 20 minutes. The order is still not done.
7) the only reason I have to continue going to Bojangles is my son likes the chicken Supremes. I go out of my way to get food at a neighboring restaurant.
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Online Ordering
Each time I try to order something from Bojangles through the mobile app from the store at 3551 Austin Peay Hwy in Memphis Tennessee I can’t order what I want. For example if I order a chicken biscuit meal through the app I can’t order the drink I want because the app limits the drink selection when ordering a meal combo. I have tried reaching out to customer support in the app but I never get any response.
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Terrible app
They have wrong operating hours
And when they do open the make you wait a extra hour to order a biscuit
And when they do open the make you wait a extra hour to order a biscuit
