Need more destinations and ticket counter sale hours
Breeze has the opportunity to be very, very successful at ACY. This airport was constantly busy with a ton of flights to Florida on Spirit Airlines. If Breeze made the effort and covered all those flights, the customers are ready and waiting!
Breeze
Love the service, however, Barclays needs to be REMOVED from issuing Breeze credit cards.
Delay or cancel
Terrible service !! Bad communication !
Passengers left stranded with the option to call a department who will respond in 72 hours !! Keep this up and you will not survive long in the market with no accountability !
Passengers left stranded with the option to call a department who will respond in 72 hours !! Keep this up and you will not survive long in the market with no accountability !
website not user-friendly
If a cart expires it should only release the seat. Breeze deletes all the information I put in.
Member
App wasn’t letting me log in. Finally logged in and booked flight. My Breeze credit card wouldn’t go thru, had to use another. Will I still get my points?
Devolución
No devuelven lo prometido
My reward points
I should be able to use my points for one of the trips and pay for the return trip, but this app does not allow me to toggle back and forth. .
Jacksonville, Fl Trip
I want to thank breeze for extending into December to Jacksonville Florida for the holidays it makes my travel much better thank you again and I enjoy flying with Breeze.
Fees
Fees feel like fraud. Completely misleading. Tech fee is ridicules. Show the real price and customers won’t feel so manipulated .
I get a success, prompt, and a failure prompt at the same time
I’ve tried the website and the app. I cannot do the most basic thing. I cannot add a trip using my confirmation number. It says that the trip was successfully added, and simultaneously I get an error prompt saying it could not be added. The website itself is also laughable. I tried to get site support and customer support and neither one is a hyperlink so you tap on it and absolutely nothing happens.
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At airport absence of customer service
The counter person closed the counter early - no where to be found - had to have paged which was a process to find a person who could do - she stated she closed the counter 45 minute before door close- I arrived at 930 for 10 25 departure.
Instead of being helpful in anyway she was full of excuses this is this first review I’ve ever written in 6/ years - to say the service was poor is understatement- the southwest counter was more than understanding and helpful - southwest customer service is whst service is about- the single staff member at breeze should not be public facing - the take away southwest has it right! Breeze has a long way to go- the chat person in the breeze app I will say was accosting and understanding-
This ends my first ever review !!
Breeze needs to review is public interacting staff!!
Instead of being helpful in anyway she was full of excuses this is this first review I’ve ever written in 6/ years - to say the service was poor is understatement- the southwest counter was more than understanding and helpful - southwest customer service is whst service is about- the single staff member at breeze should not be public facing - the take away southwest has it right! Breeze has a long way to go- the chat person in the breeze app I will say was accosting and understanding-
This ends my first ever review !!
Breeze needs to review is public interacting staff!!
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So happy with Breeze
It’s been a Game Changer with travel! Vero Beach airport to RDU has been a weekly commute for the last few weeks. Affordable way to see my kids on the weekends since I travel for work! Thank you Breeze!!
Awesome app
I love this app just the easiest and convenient
Answering questions about our flight delays.
I had a flight from Birmingham Ala. to Fort Lauderdale, FL. Arrived at terminal more than two hours before flight time. Desk was closed. Which meant we couldn’t check our bags. Sister in law is diabetic and needed to get food. After multiple texts and phone call someone finally came. Checked bags, got to gate, found out we had no plane or flight crew. Had 9:06pm flight. Kept saying it’s coming. At midnight they postponed. Had to go to baggage claim an pick up bags. Find hotel and do the same thing the next morning. Flight at 7:30am, then 10:15am. No offer for hotel vouchers or reasonable compensation. I would never take this airline again. They never told us the truth. Our attendant at the desk was fantastic. She was the only truthful person there.
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Fix the credit card selection
I can’t see what credit card number is the one I want to use
Not Easy
I’ve had one trip on Breeze round-trip to Costa Rica, which was good however, I do not like your website. It is not easy to maneuver.
Excellent Travel
Only wish flew in/out of Arkansas!
Service
Great love it
Direct flights
So convenient for traveling to see my granddaughter! Thank you Breeze!!
Flight protection
Purchased flight protection and got jerked around.
