Idea Good, Execution Meh
I first used Bridj years ago when it was new-ish and I lived in an area it was offered. First experience quite good. Moved away for a couple of years so no usage but then moved back so thought I’d try it again. Caveat Emptor! Had a confirmed booking (email), was at the stop on time with kids in tow and no bus. Checking the app, it simply said ‘error’ - no explanation. Asking chat for help they said no bus was available (despite my confirmed booking) and there was no email nor push message to inform me and I wouldn’t have known if I didn’t ask. I get it’s public transport and not Uber but if you make a booking you should at least know the outcome. So I had to make alternative travel arrangements with the kids and we were late to meet other people. In summary: not a bad idea but not so well executed and I wouldn’t rely on it unless you have time flexibility and can pivot if Bridj cancels on you with no notice.
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Shockingly calous
Tonight I booked the same trip as for the past year. Booking accepted. Got on but dropped off almost a km from my stop as the route changed today. No notification. Just walk the rest of the way. Disability not our problem. What a shameful way to treat someone! 6-5-26 Interesting that it is now months later and Bridj continues to drop people in the street they no longer service. The L9 just dropped someone at 8.35. So inconsistent and unpredictable service only available to some people.
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Honest review
App is slow to find available buses
Bridj bus is Best
Thank you very much, Team Bridj.
The Bridj bus is very convenient for me. All staff are good and always ready to help.
The Bridj bus is very convenient for me. All staff are good and always ready to help.
Good drivers but unreliable
Bridj is a very good idea and can be very convenient, but this is only when it works. It is impossible now to book any bus without over an hours notice as it says all the buses are busy. However, every bus I am ever on I am the only passenger. Surely they can map out better ways to pick up multiple passengers considering they are buses and not Ubers. Also it is a very frequent problem for buses to be delayed by up to forty minutes from the time you book them making them unreliable especially when you need to get somewhere at a specific time. Their customer support is also unresponsive meaning by the time they try to fix your problem you’ve likely already resorted to another option.
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Shockingly calous
Tonight I booked the same trip as for the past year. Booking accepted. Got on but dropped off almost a km from my stop as the route changed today. No notification. Just walk the rest of the way. Disability not our problem. What a shameful way to treat someone!
Unreliable
Booking for a specific time is wishful thinking. If your booking is not dropped off the system you can wait for up to 45 minutes from the time you booked before the bus arrives. Provided the system does not kick you off at this point, because then you are on your own. Rebooking then is rarely an option. Busses can take 15 passengers but only take one at a time, rarely two. Office staff are really helpful but not magicians. Great when it works and you have time to wait indefinitely and have an option B. Dreadful when you rely on it and particularly when the weather is challenging.
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Great idea, poor execution
This is a great service if you’re NOT in a rush or trying to link with appointments or other services. Booked a 10.30 ride, to be told it will be 10.40, which is manageable, then when the bus was assigned to a driver, it turned into a 11.05 arrival, and while waiting at the bus stop, it has changed to 11.13, 11.17, 11.22, 11.24 and now have had to cancel. Unfortunately I’m here with my two little kids and trying to link up with the ferry and a visit to the Aquarium so more than a little frustrating.
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No
I think overall its such a sketchy app. I had to wait once over 40 minutes because it got delayed. For people who can’t afford to wait around that long, it is DEFINITELY NOT worth it. A few times, my trip kept on getting delayed so i looked where the driver’s booking was at. Once, she had gone to the toilet and was resting and then proceeded to yell at me to justify how she wasn’t in the wrong when I wasn’t even threatening her. Another time, the driver was parked like a few meters away from the pick up point watching his phone. Anyways, don’t get it. It’ll just stress you out.
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Nice!
Good service and it’s the alternative way to replace bus. Cheap price for the “uber bus”
Unreliable
My trip got canceled with no notifications. My friend and two kids, 1-year old and 8 year old had been waiting in the cold winter night.
DO NOT USE THIS SERVICE IF YOURE ON A TIGHT SCHEDULE
I booked my trip, then once it took the trip fare out of my card, it says it will arrive by 12:08, then it got delayed to 12:18, which I was okay with, but then it got delayed to 12:26, then now 12:43. What is wrong with the service. I contacted them, when they say ‘oh the driver has just dropped someone off, they will arrive shortly.’ Uh no, I wouldn’t have booked it if I knew they would arrive 30 mins late. Horrible service.
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I made the reservation properly, so why was it canceled?
I check every day to see who is canceling.
Timing is horrible
Booked a time to depart and gave me a time range for departure. Came early and just left, took my money too
Unreliable
The worst ever app and the most unreliable service.
If you want to go anywhere on time , forget about this service totally.
I have had at least 7-8 bad experiences. And every time i told myself it could have been an incident and it will not always be like that, it disappointed me again !
If you want to go anywhere on time , forget about this service totally.
I have had at least 7-8 bad experiences. And every time i told myself it could have been an incident and it will not always be like that, it disappointed me again !
Great Service
Absolutely love this service. The drivers are the best
Great service
Great service , reliable. Friendly drivers, always greeted with a smile
Small service area but great customer service and support.
service area but great customer service and support
Poor
Booked a trip the day before
Received confirmation email
Paid
The next day waiting at the stop
It said error
And the booking disappeared
I used their chat to ask what was happening
No reply!
A Bridj bus drove straight past me So I booked another
They said in an hour
I paid for the second bus!
I was meeting people so I had to book an Uber!
Paid for two buses and didn’t use one! Disappointing.
Received confirmation email
Paid
The next day waiting at the stop
It said error
And the booking disappeared
I used their chat to ask what was happening
No reply!
A Bridj bus drove straight past me So I booked another
They said in an hour
I paid for the second bus!
I was meeting people so I had to book an Uber!
Paid for two buses and didn’t use one! Disappointing.
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Hopeless
Through out the years it has been plagued with problems from wait times of 30mims to an hour. waiting at a stop for your bus only for 2 other buses to pass you while you wait to the latest problem of simply not taking your ride requests entirely. Want to book a ride over an hour in advance? Too bad they are already transporting other customers. Be smart and use anything but this app. Uber, DiDi or better yet just walk
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