Idea Good, Execution Meh
I first used Bridj years ago when it was new-ish and I lived in an area it was offered. First experience quite good. Moved away for a couple of years so no usage but then moved back so thought I’d try it again. Caveat Emptor! Had a confirmed booking (email), was at the stop on time with kids in tow and no bus. Checking the app, it simply said ‘error’ - no explanation. Asking chat for help they said no bus was available (despite my confirmed booking) and there was no email nor push message to inform me and I wouldn’t have known if I didn’t ask. I get it’s public transport and not Uber but if you make a booking you should at least know the outcome. So I had to make alternative travel arrangements with the kids and we were late to meet other people. In summary: not a bad idea but not so well executed and I wouldn’t rely on it unless you have time flexibility and can pivot if Bridj cancels on you with no notice.
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Shockingly calous
Tonight I booked the same trip as for the past year. Booking accepted. Got on but dropped off almost a km from my stop as the route changed today. No notification. Just walk the rest of the way. Disability not our problem. What a shameful way to treat someone! 6-5-26 Interesting that it is now months later and Bridj continues to drop people in the street they no longer service. The L9 just dropped someone at 8.35. So inconsistent and unpredictable service only available to some people.
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Honest review
App is slow to find available buses
Bridj bus is Best
Thank you very much, Team Bridj.
The Bridj bus is very convenient for me. All staff are good and always ready to help.
The Bridj bus is very convenient for me. All staff are good and always ready to help.
Good drivers but unreliable
Bridj is a very good idea and can be very convenient, but this is only when it works. It is impossible now to book any bus without over an hours notice as it says all the buses are busy. However, every bus I am ever on I am the only passenger. Surely they can map out better ways to pick up multiple passengers considering they are buses and not Ubers. Also it is a very frequent problem for buses to be delayed by up to forty minutes from the time you book them making them unreliable especially when you need to get somewhere at a specific time. Their customer support is also unresponsive meaning by the time they try to fix your problem you’ve likely already resorted to another option.
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