Great
Clean timely and fun
Fast and easy
It was so fast and easy to book!
Not great
This app has basic mistakes
Schedules
The earliest I can get to Orlando is 930am, hours after theme parks open. Latest I can get back to West Palm is 830. Come on… so if I take the train, I miss opening theme parks and also closing the theme parks. Lame.
Keep growing
It was so easy to booked my trip, but service & comfort is a plus! Thanks and keep going!
Great app experience
I’ve been booking round trips from Miami to Orlando for the past year and the app navigation is pretty neat and seamless.
Horrible Interface
Traveling into Miami for NFL game. Tried to book shuttle through app and online. Cannot easily find the drop down to do that. Help chat says to choose Aventura as departure station and arrival/return, except it isn’t an option in the drop down once the Aventura station is chosen as a departure. Just make it a separate button for events.
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Me encanta
Es lo más seguro de viajer
Inflexible and ridiculous
Was there at :35 for a train that leaves at :42, wasn't allowed to even scan my ticket. Security guy at gate wouldn't even ask over the wireless if I could board. EXTREMELY INFLEXIBLE AND UNCARING STAFF that quotes ridiculous policy. No other train has so many obstacles to boarding, even Amtrak lets you wait on the platform like all other NORMAL trains. Asked for refund at desk and desk attendant says he doesn't have authority to issue refunds. Company is in financial trouble but refuses to change their highly restrictive policies. Would leave zero stars if I could.
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Easy App Easy Ride
Great service !!!
The Brightline Train App is Great!!! Easy To Book Train Rides!!! A++
The Brightline Train App is Great!!! Easy To Book Train Rides!!! A++
Awesome
Rode from Orlando to Aventura First class. It was great ride. Way more convenient than driving and dealing with Miami traffic. I recommend to anyone
Booking made easy
Easy to use and everything immediately forwarded to booked parties
Online menu system sucks
Online menu system sucks does not work at all
Fast reliable
Fast reliable
Bad all the way
Mostly insane prices for such an average train. The service is meh and the staff is always just to so rude. I only ride this train when I really have no other choice.
Great Travel Experience
Definitely always a pleasure
Easy Breezy
Will never drive to Miami again! Best ride! Comfortable and smooth and connects easily to metro mover, tri-rail & airport shuttles!
Unacceptable
I understand that emergencies happen and that Brightline must follow law enforcement and safety procedures. However, what should have been a normal trip to Orlando has turned into a 6+ hour trip, including approximately 2 hours sitting completely stopped.
Brightline needs better procedures for situations like this, including clearer communication and a safe plan for passengers who need or want to get off during extended delays. Emergencies are unpredictable, but having a plan for passengers shouldn’t be.
Brightline needs better procedures for situations like this, including clearer communication and a safe plan for passengers who need or want to get off during extended delays. Emergencies are unpredictable, but having a plan for passengers shouldn’t be.
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Train ride
First time on bright line love everything moment of this trip
