App is always broke!!!!!!
Every single month I dread getting on here to even pay the simplest thing which is my bill. The app is always broken. It does not save your information meaning your payment method or password. If you call it takes forever to get someone on the phone. Previous I have been forced to call them I think approximately six times. The problem is never resolved . Today, July 24, 2026. I had to reset my password again after I just reset it on June 30, 2026!! I wanted to pay my bill early- guess what- when you click on payment- blank screen. No option to update at all!! I have added my payment method over and over and here we are again! So… I’m not calling them back. They also don’t put any notifications out on the app if they’re having difficulty with a component/ feature within their app that is not working appropriately to at least acknowledge that it’s broken! It’s pretty bad that this day and age they can’t even communicate that . Do better Brightspeed, please. They have managed to start notifying when there are outages, which has been super helpful.
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Confusing instructions
I can only hope I have successfully changed payment with the new CC that was sent to me. When I called for customer assistance, I was told that this listed number was not in service. I asked AI how to make the change and the appropriate website was provided. Once on the site, instructions were confusing. I entered the new CC number and hope it is accepted. I was never told that I had successfully changed. I also found that I could note edit the incorrect zip code. I am never late paying a bill and hope this rectifies any problem. Thanks. J Mayes
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Faceid does not work
I signed up for brightspeed with an install date for next week and the app is already bad. Faceid doesnt even work. Wevsite is also hit or miss. Wont let me log on from time to time. This better not be an indication for how the service actually is
Don’t get Brightspeed
App sucks definitely needs some investment every time you have to type in email, password and do a verification email code. App is slow and I wasn’t informed I had to be enrolled in autopay they said my card info was just for a deposit to get the service started, they also said first month would be free and first month I get a bill, costumer service sucks. The speed is about the same as spectrum for it being fiber optic it’s nothing special. Don’t get Brightspeed I do not recommend I would just stay with spectrum or upgrade and pay a little more for t-mobile good app and better fiber optic just better overall. I give it 2 stars just because the Wifi connection itself has been good so far I do get some spikes every now and then.
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App Fail
You can’t even log in to the app. Says email or password is invalid when it’s saved to my phone! Reset my password, said I was good to go and tried to log in and failed. This is probably the worst internet provider I have had and I’m not happy with it.
Has centurylink returned
This is starting to feel like the previous provider. So many outages and feels as if there is no timely resolve to the outage.
I’m glad there is soon going to be other choices.
I’m glad there is soon going to be other choices.
Overcharged again
Agreed to 29.99 a month, bill states 49.99 again!
Sign in
Have to go though email to sign in using face recognition every time
Log in issues
Doesn’t let me log in to pay my bill
Good internet service
Good internet service. Worst app and website I have ever used. Just,… the worst. At this point, no app and no website at all would be a big improvement.
Trash
Cant even get into my account
Payment edit
It don’t let you edit your payment
Better be ready to waste >20 min or more with this app
The Brightspeed customer service portal is so useless. Every time something is needed a new update is required and logs you out all the time. Nothing seems to work when you’re trying to report an internet outage or look an updates.
Awful app
This app is terrible. Utterly awful. And by a tech company???
Terrible Service
Service never worked since day of install. Tech left with service not even working. Used my previous providers fiber box to run line. Cancelled service same day still got a bill for monthly service. Avoid , run , do not use bright speed
App is not working at all for me
I am very unhappy with this app! I can’t use any of the features to change stuff to my WiFi and it’s deeply concerning. I’m starting to think I should have stayed with my last provider.
Awful company
Horrible Service
Outage 6/6/26
It is one thing to have an occasional outage that lasts maybe a hour but an outage that the expected resolution is 24-28 hrs that is not acceptable and even Spectrum didn’t
pull this!
pull this!
Happy Customer
1,000% better than Spectrum… speeds for upload & download are triple… best part it’s half the price. Thank you Brightspeed
Get a different job
Hi, app developer. How about getting a different job since you apparently cannot make it a possibility login to the app without having a verification code sent by email. Really, there are other jobs out there. What does “enable face ID” mean if it doesn’t do anything. Good luck on your job search.
