Bad company
I hooked down to these guys, had one app that wouldn’t work
Spent three weeks trying to fix it. They finally nailed it down and said it was my modem.
Told me they would have a tech out the next day with the modem so I wouldn’t disconnect. Nobody showed up. I called them the next day after spending 2 1/2 hours on the phone with them the first day. They said no, we can’t do that. We gotta charge you $150 to have a tech come out.
These guys will manipulate you seven Ways to Sunday very sketchy very sketchy
Spent three weeks trying to fix it. They finally nailed it down and said it was my modem.
Told me they would have a tech out the next day with the modem so I wouldn’t disconnect. Nobody showed up. I called them the next day after spending 2 1/2 hours on the phone with them the first day. They said no, we can’t do that. We gotta charge you $150 to have a tech come out.
These guys will manipulate you seven Ways to Sunday very sketchy very sketchy
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Sucks!!!
This app bites!!!
Y’all suck
Worst internet service in the market.
POOR QUALITY
STICK WITH 1 GIG, AVOID 2 GIG+
1 GIG PLAN & UNDER: FAST, STABLE, AND GREAT VALUE FOR EVERYDAY USE.
2 GIG PLAN & ABOVE: SPEEDS DROP BY ALMOST HALF COMPARED TO WHAT YOU PAY FOR.
BOTTOM LINE: THINK TWICE BEFORE UPGRADING TO 2 GIG OR HIGHER—THE 1 GIG PLAN IS CURRENTLY THE SAFEST AND BEST CHOICE.
1 GIG PLAN & UNDER: FAST, STABLE, AND GREAT VALUE FOR EVERYDAY USE.
2 GIG PLAN & ABOVE: SPEEDS DROP BY ALMOST HALF COMPARED TO WHAT YOU PAY FOR.
BOTTOM LINE: THINK TWICE BEFORE UPGRADING TO 2 GIG OR HIGHER—THE 1 GIG PLAN IS CURRENTLY THE SAFEST AND BEST CHOICE.
Internet
La pausa del internet alos dispositivos no funcionan puedes poner limites de internet alos dispositivos
Can’t even access my account
I’ve been trying to get into Brightspeed account since April. It is now August. I have tickets created and still have not heard anything. No one will contact me. I am getting frustrated and about to sue Brightspeed for unable to obtain my account information and access while charging me. I’m done.
Worst internet provider ever!!!
This is the worst internet provider ever! I’ve been out of service for 3 weeks, and I’ve had 8 appointments where no one shows up or even bothered to tell me they weren’t coming. So I took days off for nothing! The service itself (when it works) is spotty and always goes in and out. The app is absolutely horrible it only works half the time and it never lets you just sign in. DO NOT GET BRIGHTSPEED!!!
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Terrible support
Generally speaking it takes hours to get a ticket issued, only to find out it didn’t get issued so you have to do it all over again. Their support is 1/10
Worthless
The app and customer service is the worst! You jump through hoops each month to pay your bill and it very rarely works even if you get logged in. Time for FCC complaint!
Very slow and sloggy.
Very slow and sloggy. Doesn’t look like an app of current time. Needed full time to do simple task like payment where in today time app supporting one time quick payment option this app needed lot of time do even do that. Have lot of options provided but the basic options are not working. Looks like a hybrid app and they should think about to go full native.
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Very slow app
Disappointed
Lame app like the service
App asks you to log back in after every single click it seems. No outage detector or ability to post one. Just a lame app honestly. Their fiber service is only slightly better as it goes out an average of 5 times a month. I’m switching providers asap. Cheaper ain’t always better.
They don’t stand behind anything
Terrible company, unless you want your property damaged, I would stay far far away from them, and I will sing it to the rooftops
Does not work
New app doesn’t work
Non existent extenders
Billing me for whole house WiFi extenders when I never received that service. Took me 45 min and 3 different people to understand
Terrible
Terrible internet provider. Goes down MULTIPLE times a day and they are ZERO help.
App is always broke!!!!!!
Every single month I dread getting on here to even pay the simplest thing which is my bill. The app is always broken. It does not save your information meaning your payment method or password. If you call it takes forever to get someone on the phone. Previous I have been forced to call them I think approximately six times. The problem is never resolved . Today, July 24, 2026. I had to reset my password again after I just reset it on June 30, 2026!! I wanted to pay my bill early- guess what- when you click on payment- blank screen. No option to update at all!! I have added my payment method over and over and here we are again! So… I’m not calling them back. They also don’t put any notifications out on the app if they’re having difficulty with a component/ feature within their app that is not working appropriately to at least acknowledge that it’s broken! It’s pretty bad that this day and age they can’t even communicate that . Do better Brightspeed, please. They have managed to start notifying when there are outages, which has been super helpful.
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Slow and lags
WiFi service frequently does not work
Confusing instructions
I can only hope I have successfully changed payment with the new CC that was sent to me. When I called for customer assistance, I was told that this listed number was not in service. I asked AI how to make the change and the appropriate website was provided. Once on the site, instructions were confusing. I entered the new CC number and hope it is accepted. I was never told that I had successfully changed. I also found that I could note edit the incorrect zip code. I am never late paying a bill and hope this rectifies any problem. Thanks. J Mayes
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Faceid does not work
I signed up for brightspeed with an install date for next week and the app is already bad. Faceid doesnt even work. Wevsite is also hit or miss. Wont let me log on from time to time. This better not be an indication for how the service actually is
