App sucks
Won’t allow Face ID, I have to sign in every time. Slow, very limited features (kind of like the service)
Can’t login
App been down for months, you can’t even login in to pay your bills and then they charge you a late fee. Funny thing they just updated it and still haven’t fixed the login issue they’re too worried about design which no one cares about we just want to have internet and be able to login to pay bills. Calling in a dealing with stupid AI nonsense is beyond frustrating. I’m looking for new service.
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Terrible
App is terrible. Customer service is even worse. Nobody ever knows what is going on and they will not help you. Very unsatisfied.
Decent internet…when it works
First we waited about a year for our installation. The internet worked great for a solid year. Then they dug new lines or something in central VA and now our internet goes out multiple times a month for multiple days at a time. It’s not just us- they constantly issue “area wide outages” that take days to resolve. It is completely unreliable.
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***BRIGHTSPEED SECURITY THREAT*** ⁉️⁉️
I’ve been trying to get into Brightspeed account (through the app and on the web) since April 2026. I just want to get into my account so I can pay my bill instead of calling and waiting to speak to someone. I can access my Brightspeed WiFi app. I heard that there was a security threat and that many customers cannot get into their account. They have the pop-up “no account found.” I have made a ticket for someone to look into account. I was told that it will 60 days to resolve, I was told someone from IT would call me, I was told to wait 24 hours than wait another 48. I’ve talked to so many people. I’m honestly frustrated. I noticed on Saturday (8/15) that “Protect IQ and Experience IQ” was installed on my router. I did not install this. These new features were available for me to use in their Brightspeed WiFi app to toggle on and off. I called Brightspeed and was told that this is their new software service that they just offered to protect from viruses, threats and phishing and that I would need to pay $5 more a month. It seems like Brightspeed is wanting to make money off of their customer instead of informing their customers? This makes me really uneasy and uncomfortable. Hoping it’s not true 😭
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Printing statements
Can’t print from the app.
Bad company
I hooked down to these guys, had one app that wouldn’t work
Spent three weeks trying to fix it. They finally nailed it down and said it was my modem.
Told me they would have a tech out the next day with the modem so I wouldn’t disconnect. Nobody showed up. I called them the next day after spending 2 1/2 hours on the phone with them the first day. They said no, we can’t do that. We gotta charge you $150 to have a tech come out.
These guys will manipulate you seven Ways to Sunday very sketchy very sketchy
Spent three weeks trying to fix it. They finally nailed it down and said it was my modem.
Told me they would have a tech out the next day with the modem so I wouldn’t disconnect. Nobody showed up. I called them the next day after spending 2 1/2 hours on the phone with them the first day. They said no, we can’t do that. We gotta charge you $150 to have a tech come out.
These guys will manipulate you seven Ways to Sunday very sketchy very sketchy
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Sucks!!!
This app bites!!!
Y’all suck
Worst internet service in the market.
POOR QUALITY
STICK WITH 1 GIG, AVOID 2 GIG+
1 GIG PLAN & UNDER: FAST, STABLE, AND GREAT VALUE FOR EVERYDAY USE.
2 GIG PLAN & ABOVE: SPEEDS DROP BY ALMOST HALF COMPARED TO WHAT YOU PAY FOR.
BOTTOM LINE: THINK TWICE BEFORE UPGRADING TO 2 GIG OR HIGHER—THE 1 GIG PLAN IS CURRENTLY THE SAFEST AND BEST CHOICE.
1 GIG PLAN & UNDER: FAST, STABLE, AND GREAT VALUE FOR EVERYDAY USE.
2 GIG PLAN & ABOVE: SPEEDS DROP BY ALMOST HALF COMPARED TO WHAT YOU PAY FOR.
BOTTOM LINE: THINK TWICE BEFORE UPGRADING TO 2 GIG OR HIGHER—THE 1 GIG PLAN IS CURRENTLY THE SAFEST AND BEST CHOICE.
Internet
La pausa del internet alos dispositivos no funcionan puedes poner limites de internet alos dispositivos
Can’t even access my account
I’ve been trying to get into Brightspeed account since April. It is now August. I have tickets created and still have not heard anything. No one will contact me. I am getting frustrated and about to sue Brightspeed for unable to obtain my account information and access while charging me. I’m done.
Worst internet provider ever!!!
This is the worst internet provider ever! I’ve been out of service for 3 weeks, and I’ve had 8 appointments where no one shows up or even bothered to tell me they weren’t coming. So I took days off for nothing! The service itself (when it works) is spotty and always goes in and out. The app is absolutely horrible it only works half the time and it never lets you just sign in. DO NOT GET BRIGHTSPEED!!!
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Terrible support
Generally speaking it takes hours to get a ticket issued, only to find out it didn’t get issued so you have to do it all over again. Their support is 1/10
Worthless
The app and customer service is the worst! You jump through hoops each month to pay your bill and it very rarely works even if you get logged in. Time for FCC complaint!
Very slow and sloggy.
Very slow and sloggy. Doesn’t look like an app of current time. Needed full time to do simple task like payment where in today time app supporting one time quick payment option this app needed lot of time do even do that. Have lot of options provided but the basic options are not working. Looks like a hybrid app and they should think about to go full native.
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Very slow app
Disappointed
Lame app like the service
App asks you to log back in after every single click it seems. No outage detector or ability to post one. Just a lame app honestly. Their fiber service is only slightly better as it goes out an average of 5 times a month. I’m switching providers asap. Cheaper ain’t always better.
They don’t stand behind anything
Terrible company, unless you want your property damaged, I would stay far far away from them, and I will sing it to the rooftops
Does not work
New app doesn’t work
