Worst company to deal with
When we moved in the made us go on a pay as you go smart meter because we didn’t pass their internal credit checks. We had just brought a house?? The thing never works we have to top up manually and now we can change I have to have new smart meters fitted first. Cannot wait to switch once it goes to monthly bills.
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Mrs p mcphee
Been with British Gas for as long as I can remember. Had no problems at all, wouldn’t change. Thank you for ur service yous are the best x
Handy app
Works well can’t see the electricity on the main screen but hay ho it’s a gas’s app 😀
Useless
An app as broken and useless as the business itself. I’m convinced the only reason it’s ever ‘updated’ is to erase the critical reviews of ‘old versions’. Don’t bother with a PIN, it forever asks you to renter your user name and password. When you get into it the data is either unavailable or incorrect. It’s even worse than the BG website - a pointless, soul destroying app to use.
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Basic, very Basic
This is British Gas, top energy supplier and cannot offer an app to match their famous name. This is the app and the website. To name one issue, I have missed Peak Save because I’m unable to reach the page to activate or join the service. I’m unable to change my tariff, basically I use this app to prepay my energy. I guess that’s exactly what BG wants…
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Pay as go
More expensive than a house on the mains
Greedy
Could keep prices low but takes profit over people ….App never syncs with smart meter and often top ups don’t land
App
Why doesn’t my money show up on the app for my electric balance
Never updates balance on app
App needs to show real time balaance
App
I love the pay as you go for gas and electric, but I Can never get an accurate balance on the app. Always displays zero.
Too expensive
I feel like I am being cheated! Electricity is too too expensive!!
Homecare Emergency Numbers
Should be a one- click access.
Nightmare company.
A complete and utter shambles. How they stay in business I really don’t know.
Not the best
As convenient and easy it is to use as a top up service, it’s taken multiple days and multiple attempts at trying to log in to the app, then having information lost then found then lost then found then lost then…… it’s like the baggage claim of apps
Quick response
No bother if I’m in negative and super quick top up. No problems
Poor
Poor
Frustrating
I’m forever having to put email and password in, having a code or fingerprint to access the site keeps going down it’s very frustrating wish they would sort it out.
App is needed more updates.
The review 👇 from years ago, we are in last 2023 and the issues are still ongoing 🥹. Please more updates to be actually data on the app. It is still unreliable app please fix it. It’s smart app and device’s British Gas company; we do thank all but the app doesn’t show exactly information and consumption for both gas & electricity even per weekly or/and monthly. After April 2022, We are disappointed in the highly unexpected standing charge per day, which it is supposed to be lower charge as we pay for devices from long time ago. 🫣👎 We extremely recommend British Gas to be reassessed standing daily charge for electricity and gas devices. Enough is enough of increasing the electricity and gas prices.
as BG smart devices, please make live streaming the credit on the App.
as BG smart devices, please make live streaming the credit on the App.
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Rubbish
App
just doesn’t work..... remaining credit weeks out of date. No way to check up to date credit.
just doesn’t work..... remaining credit weeks out of date. No way to check up to date credit.
Too expensive
Expensive
