Quick & Easy
Navigating the APP was quick and easy , no need to search other car rentals with great rates abd ease of booking.
Terrible policies
I have rented a car in Daytona for a week I came here to be with my dad who’s dying. I called to extend my rental because. Family and I was told that I had to pay a rate $150 higher than a normal weekly rate because it was an extension they’re going to make me drive to the airport while my dad is actively dying to change the car and not pay the extra money. Such a ridiculous policy and feels
Like price gauging. And NO ONE I spoke with would make any exception
Like price gauging. And NO ONE I spoke with would make any exception
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Just crashes
Just crashes
Dirty Cars make me cranky
I am really tired of getting dirty cars. The insides have been disgusting many times. I have to clean them myself and that is frequently unexpected use of my time. The vehicles could not be sanitized with gooey liquids everywhere.
Poor internet reservation site
Please make your reservation site logical and easy to figure out!
Fix your drop downs
Try to make a rez and put in US Virgin Islands or Puerto Rico. It insists that you have to use the drop down for state or province but won’t give you any options. And because you can’t fill it in, you get an error when you try to submit. Pro Tip: credit card processors only care about the zip. So I chose USA and Virginia but put in my Virgin Islands zip and it went right through. Sheeesh. Make info fields mandatory that don’t even matter.
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Do NOT prepay
Do not prepay if you might have to cancel, fees are highway robbery!
Biggest PoS app that I’ve had to use in a long time.
This app and the whole Budget online rental experience has been frustrating and complete waste of time. I hated every minute of it. From the account creation all the way to “something’s gone wrong” when trying to pay and reserve my car. If there was another option to rent a car from anywhere else I would have gladly waited in line than used this PoS app again.
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Terrible app and company
Beware of lies and document all correspondence or this company will nickel and dime you for everything. Never renting with these liars again. Stay away. There are plenty of other rental car companies to choose from.
No employees
Showed up to rent my car at a major international US airport and there was no one there to help me or anywhere. It was ridiculous. Had to cancel and rebook with another rental care company.
What is happening?
The only thing worse than this app is trying to use the website in my laptop browser. Even logged into my account with my Fastbreak info populated, I can’t complete a reservation because the app refuses to accept multiple attempts to pay with valid credit cards. You guys want my money, yes?
I mean… I’m trying SO hard to give it to you.
I mean… I’m trying SO hard to give it to you.
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Reservation not confirmed
I just made a reservation and when I used Apple Pay it did not give me a confirmation. So I went back and resubmitted payment and I suddenly got two identical reservations. Then I was instructed to cancel one of the reservations, but told that I would be charged $150 because the reservation is less than 24hrs away.
What kind of scam is this? The app made me pay twice and then charged me to cancel one of the reservations?!
What kind of scam is this? The app made me pay twice and then charged me to cancel one of the reservations?!
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$50 dollars to cancel a reservation 3 months from now?!?
Where do you people get off charging $50 to cancel a reservation I made yesterday that is 3 months away. This is the last straw. I’m never using Budget again!
Hours in a line, application is slow
Terrible customer service
Very difficult
I chose to use Budget because they had availability in good pricing. When I tried to set up my app on my phone, I had to redo the login repeatedly. Once I input my credit card information, it told me that I could not move forward and I had to call Budget. It gave me a phone number which sent me to an incredibly rude person that told me that I was calling Avis. When I called the new number, the same exact person answered the phone and was again rude. Very frustrating.
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Rental
Waited online for half an hour and still had another 40 minutes to go. Line took too long went over to Alamo.
Credit card
Terrible time trying to put in credit card. Frustrating
Badly
Rude service! And they didn't give me the car I had reserved online.
Constant poor service
I have rented 3 different vehicles this year two being from the same location. On a reservation from 7/31-8/9 my car was below standards for a rental. Car wasnt at my location so had to uber 15 miles away to pick up the car. Was on 1/4 of tank and Found a whisky bottle under my seat after driving 7 hours. I think I’ll look for a different company to rent from
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Flight delay causes $50 increase
I booked a reservation to pickup a car at 5:00pm. Had flight issues and picking the car up 5 hours later changed the rate by $50. Not cool.
