Busbud User Reviews

Name: Busbud: Bus & Train Tickets
Rating: 4.8 (4685 reviews)

Busbud: Bus & Train Tickets

Busbud

✈️ Travel

What users say

Summarized from real user reviews of Busbud. Based on 4.7K reviews and a 4.8/5 average, it highlights the 7 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

🚀Easy booking
🚀Convenient app
🚀Affordable prices
🚀Reliable service
🚀Smooth experience
👍Friendly drivers
👍Useful app features

Negative things

🐛Booking issues
🐛Incorrect ticket information
🐛Unreliable customer support
🐛Sudden price changes
🐛Lack of refund options
🐛Bugs and glitches

Top reviews

Most Recent Highest Rated Lowest Rated

Excellent.

So easy and stress-free.

Zic Anya

8 days ago

Chile hopping

BusBud app was super easy to use! Let’s hope the trip is as good experience as the booking!! 😅

wu_jo101

18 days ago

Traveling on the Bus!

This app has been a game changer for us traveling in Mexico!

tiavitti

22 days ago

Exactly why I make my purchases in person

Booked a train Amtrak refunded my money but you guys haven’t returned my money it’s been two weeks

Hightowerclr

a month ago

fake warranty and unsafe data demand

it is a complete scam.
I paid extra for their "cancel for any reason without documents" because my son fell ill, i had to cancel it. Not only did they force me to send a medical report, but they also refused to refund my original Mastercard or even a credit in busbud wallet. Instead, they demanded my private bank information.
It got worse: the agent then demanded my full name, citizenship, place of birth, and full physical address. After forcing me to hand over this highly sensitive data, making me feel completely unsafe. they STILL refused to give me my refund or even a travel credit.
They take your money for fake protection and harvest your personal data. Avoid Busbud at all costs! I am now seeking legal action to protect my personal information.

Adam22mm

a month ago

Won’t be using again

I’ve used this app over 50 times but today it just decided it didn’t like my credit card. Between the god awful customer service and the useless ai chat bot, I will not be returning to the app.

C_Diff

a month ago

Change Price

Might be change price during booking

shimpson

a month ago

Very bad experience for booking

The app continues to show trips that are actually sold out at the time of booking instead of removing them from the listing and there are a lot of “connection errors” preventing the final payment step to being completed

Pitch94

2 months ago

Website troubleshooting

Tried to buy my ticket only and was only expecting Apple Pay that continuously declining my credit card, but I downloaded the app and all of a sudden it works

Odd panda81

2 months ago

scam

i cancelled a trip the same day as i accedentally booked for the wrong day and they said they refunded me the amount in a voucher when i went to go buy another ticket i had to pay the full amount. no voucher in sight.

🇵🇭🖤Bianca🖤🇵🇭

3 months ago

Best and accessible

Hard to find more accessible apps anywhere

Nharamati

3 months ago

Response from developer

Hi Nharamati Thank you so much for your feedback! We strive to make Busbud accessible and user-friendly for everyone, and it's fantastic to hear that you found our app so helpful. We're committed to continuously improving to make your travel experiences even smoother. Safe travels! 🌍🚌 Warm regards, — Your Busbud Team

Best Way to Book a Bus trip

I’ve been using Busbud for close to 2 years and have never had any issues. I’ve had to cancel trips and the fee to do that is minimal and there’s no hassle. Busbud is the only way I’ll book bus tickets

PMSully44

4 months ago

Bad routing

It had me take first bus to Morón, then switch buses only to go back to BA which we had passed through on first bus.

Cubsandchocolatemilk

4 months ago

Simple and easy

Very simple easy and to the point no issues what so ever

Alwaysrite

4 months ago

Response from developer

Hi, Thank you so much for your positive feedback! We're thrilled your booking experience was smooth and straightforward. Wishing you great travels ahead! 😊🚌 Warm regards, — Your Busbud Team

Booking

It was a horrible experience booking. They took my money. So I had to pay again. Then they denied that form of payment. Took me 5 times. Then I lost my seats. Customer service is horrible.

coskc

4 months ago

Poor app

Poor app. Couldn’t reset my password and get in. Keep s ending me back to reset screen with no way to actually reset my password. Also wanted to add an update extra piece of luggage and was unable to. Will have to pay at station.

amberlight929

4 months ago

Efficient/ Easy to use

Bus is comfortable, clean and app is easy to use

MTLMMA

4 months ago

Response from developer

Hi, Thank you for your feedback! We're happy to hear the bus was comfortable and clean, and that our app made your experience easy. Looking forward to having you onboard again soon! 🚌😊 Warm regards, — Your Busbud Team

Me encanta

Los viajes son muy buenos

Celejenn

5 months ago

When it works, it’s good

I’ve made several attempts to book bus tickets on this apps, with very mixed results. Several times, the payment wouldn’t process; I tried the next day, and it worked fine. The pricing is also so wonky - the price for my bus tickets changed twice between selecting tickets and completing payment. That is uncomfortable and feels scamy.

Flyaway214

5 months ago

Response from developer

Hi, We're sorry you've had difficulties with payments and pricing changes—this isn't the smooth experience we aim for. Pricing and availability can fluctuate based on real-time updates from our partner operators, but we completely understand how this can feel frustrating. If you continue experiencing any issues, please reach out to support@busbud.com so our team can assist you promptly. Thanks for sharing your experience and helping us improve. Warm regards, — Your Busbud Team

Not responsible seller

I am extremely dissatisfied with their service. When I purchased my ticket, it was completely unclear whether my payment had gone through or if the booking was confirmed. The platform is poorly designed, confusing, and feels very outdated, with little transparency during the checkout process and I ended up purchasing the same ticket a second time, thinking the first transaction had failed. Later I discovered that both payments were charged from my account.
When I request a refund, instead of resolving the issue, they kept making excuses and told me to contact the bus company directly. In the end, they bluntly refused to issue a refund.
This was a very frustrating and unprofessional experience. A ticketing platform should at minimum be clear, reliable, and accountable — and Busbud failed on all three. I do not recommend using this service, I will buy my tickets directly from main company no need to this third-party poor platform.

With angle