PATHETIC ⚠️
Response from developer
Hi, We’re sorry to hear about the difficulties you experienced with the pickup location and refund process. We’d like the opportunity to review what happened and see how we can assist. Please contact our Support team with your booking details so we can investigate further. — Your Busbud Team
Recomendo
Response from developer
Muito obrigado pelo seu feedback! Ficamos felizes em saber que sua experiência foi fácil e rápida. 😊 — A Equipe Busbud
Extremely late
Response from developer
Hi Elizabeth, We’re sorry to hear about the delay and the impact it had on your connecting trip. Busbud is a booking platform and does not operate the buses or control their schedules, but we understand how frustrating it is to face additional costs because of a delayed service. We’d be happy to review what happened and help raise the matter with the bus operator. Please contact our Support team with your booking details so we can look into it. — Your Busbud Team
Don’t use this service
⚠️
Great app
Don’t use them
Will not issue refunds.
Response from developer
Hi, We’re sorry to hear how frustrating the refund process has been, especially after purchasing the Refundable Booking option. We understand how disappointing it is to expect a straightforward refund and instead experience multiple steps and responses. We’d like to review your case and make sure your refund request has been handled correctly. Please contact our Support team so we can take another look. — Your Busbud Team
SCAM
Response from developer
Hi, We’re sorry to hear you feel this way. We take concerns like yours seriously and would like the opportunity to understand what happened and review your experience. Please contact our Support team with your booking details so we can investigate and assist you directly. — Your Busbud Team
A New Adventure for JFK ..
Lives up to its name
Excellent.
Response from developer
Hi, Thank you for your feedback! We’re delighted to hear that booking with Busbud was easy and stress-free. — Your Busbud Team
Chile hopping
Traveling on the Bus!
Exactly why I make my purchases in person
fake warranty and unsafe data demand
I paid extra for their "cancel for any reason without documents" because my son fell ill, i had to cancel it. Not only did they force me to send a medical report, but they also refused to refund my original Mastercard or even a credit in busbud wallet. Instead, they demanded my private bank information.
It got worse: the agent then demanded my full name, citizenship, place of birth, and full physical address. After forcing me to hand over this highly sensitive data, making me feel completely unsafe. they STILL refused to give me my refund or even a travel credit.
They take your money for fake protection and harvest your personal data. Avoid Busbud at all costs! I am now seeking legal action to protect my personal information.
Response from developer
Hi, We’re very sorry to hear about your experience and understand your concerns, particularly regarding the information requested during the refund process. We take both refund and privacy concerns seriously. We’d like to review your case carefully, including the protection you purchased and how your personal information was requested and handled. Please contact our Support team so we can escalate this to the appropriate team and investigate what happened. — Your Busbud Team
Won’t be using again
Change Price
Very bad experience for booking
Website troubleshooting
Response from developer
Hi, Thank you for letting us know. We’re sorry the payment process on the website wasn’t as smooth as it should have been. We’re glad to hear that switching to the Busbud app allowed you to complete your booking successfully. We appreciate you sharing your experience, as feedback like yours helps us identify where we can improve. Warm regards, — Your Busbud Team
