BVG Tickets User Reviews

Name: BVG Tickets: Train, Bus & Tram
Rating: 4.6 (1844 reviews)

BVG Tickets: Train, Bus & Tram

Berliner Verkehrsbetriebe (BVG) - AöR

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience25.2% of reviews

Neutral6.9% of reviews

Negative experience68.0% of reviews

~ Based on 437 written reviews from the US App Store.

What users say

Summarized from real user reviews of BVG Tickets. Based on 1.8K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

✨Practical and convenient
🚀Smooth and fast
💳Supports Apple Pay
🗺️Helpful for navigating Berlin

Negative things

🐛Buggy and unreliable
⏱️Slow ticket activation
💰Charges for tickets that don't work
🤔Confusing user experience

Is BVG Tickets Safe?

BVG Tickets: Train, Bus & Tram appears safe based on user ratings. AppsHunter Safety Score for BVG Tickets is 92/100.

This assessment is based on 1,844 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience

2.5% of ratings suggest some concerns

8.7% of ratings point to a risky experience

~ Based on 1,844 App Store ratings for BVG Tickets.

Is BVG Tickets Legit?

BVG Tickets: Train, Bus & Tram appears to be a legitimate app. AppsHunter Legitimacy Score for BVG Tickets is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

A scam

Happily takes your money but you don’t get the service and it’s impossible to get any help.

Nick533

21 days ago

Doesn’t load payment methods…

SM_9_9

a month ago

App works well

The app works well in English except for the ticket names and explanations remain in German. Not so helpful.

vespasi

a month ago

Response from developer

Thank you for your feedback. We are currently working on introducing bilingual ticket names and explanations in the app, and this improvement will be available in a future update. Thank you for your patience and for helping us improve the app.

Constant problems

Should be convenient but it’s always full of problems. Won’t take payment, tickets disappearing. The app is unusable.

shirunomu

a month ago

Can’t even login

What’s the whole point of having an app if the login button doesn’t even work?

In all pages i tried the login button. I also tried to quit the app and reopen. Nothing ever happens when i press on login.

Cant do anything. Not logging in means you can’t even buy a ticket and the whole app is useless

MenChaseJug

a month ago

Response from developer

Thank you for your feedback. We're sorry to hear about your experience. Login and ticket purchase are working as expected, so this may have been a temporary or device-specific issue. Please make sure you're using the latest app version and try again. If the issue persists, our support team at appsupport@bvg.de will be happy to help. 💛

Delay activation of Welcome to Berlin ticket

Purchased a 48 hr Welcome to Berlin ticket before arriving in Berlin. It activated immediately vs giving me the chance to activate or validate it later. Tech support was no help. Poor user interface for a very common purchase option!

Berlin travels

2 months ago

柏林24小时公交通票很好用

出示手机就能验票，方便，省去每一站买票，这种通票在德国很方便

晴颗颗

2 months ago

Response from developer

Hello, thank you so much.💛 We’re delighted that you like our app. Your BVG team 💛

Do not trust or get a fine

As soon as I arrived at the airport, I took the first train to get to central Berlin. When I tried to buy a ticket on the app, it was impossible to add a payment method, so I had no way to purchase my transport ticket. I explained the situation to the inspectors, but they would not listen or show any understanding. The result: a €60 fine for a malfunction that was clearly not my fault. This is unacceptable!

YoanR

2 months ago

4-trip tickets disappear and login is broken

I usually buy the 4-trip tickets, but lately, the remaining tickets disappear right after I validate the first one. Following advice from other reviews, I uninstalled and reinstalled the app, but now I can't even log back in due to a "Service unavailable" error.
It is very stressful to rely on the app when commuting. If a ticket inspector comes onboard, they won't wait for a technical error to be resolved before issuing a fine. I really hope the development team can look into these issues and fix them soon.

lr__

2 months ago

login broken

after the last update login doesn’t work

AcroBapt_

2 months ago

No longer working

Used to work fine now I can’t access my tickets or buy new ones it just doesn’t load anymore

Dirruurhrbr

2 months ago

4-trip ticket didn’t work

Bought a 4-trip ticket, tried to redeem one for a trip, but it didn’t work. I tried speaking to the support bot, but it couldn’t give me any useful information. As well as a customer support worker in information machine — didn’t speak English and didn’t have any information at all. Another worker just told me to buy a regular ticket. So my problem remained unsolved.

2 stars for working before, but it is a basic requirement for an app.

Would like to have my money back because of complete incompetence of the staff and unsatisfactory service.

Mary Wain

2 months ago

Disaster

When you buy a ticket you have to logout / login again to be able to validate it

altarasiuk

2 months ago

Bad App

I bought a ticket and my card was charged but when I went into the app it showed no transaction history and said I had purchases no tickets.

Hoopastoo

2 months ago

So handy

Apple Pay available!
GPS location selects starting point! Great!

Kim Komilo

2 months ago

DO NOT USE THIS APP

I purchased a bundle of four tickets through this app during a three-day holiday in Berlin (I am not German). The app worked fine the first time but when I tried to validate the second ticket, the app would not work. I got into a mountain of trouble as a result and BVG have been absolutely useless and failed to acknowledge any responsibility for their faulty app. Save yourself the trouble and buy paper tickets at stations instead.

LauriCuc

2 months ago

Response from developer

Hello, thank you very much for your feedback. Tickets must always be purchased before boarding the vehicle. You may only board the vehicle once the QR code is fully visible and is no longer greyed out. Your BVG team 💛

Très mal traduite

Traduction anglaise très très partielle, obligé de faire des screenshoot et de traduire.

Wakior

2 months ago

Response from developer

Bonjour, merci beaucoup pour tes commentaires et tes remarques constructives. Nous transmettrons tes commentaires à nos développeurs et développeuses. L'équipe BVG 💛

The app doesn’t work

Installed the app, tried to log in and the button does nothing. Reinstalled the app, same again. Waste of time.

Robocop rulz

2 months ago

Response from developer

Hello, thank you very much for your feedback. Please send us an email at appsupport@bvg.de, and we’ll take a look at your account and find a solution. Your BVG team 💛

Useless

It just doesn’t allow to add any payment method; which makes it impossible to buy any tickets. It gives an error even before starting —“Cannot load payment methods”—, so the issue it’s not with my cards.

Vanyacrow