CaptionCall User Reviews

Customer Experience

Positive experience74.8% of reviews
Neutral7.3% of reviews
Negative experience17.9% of reviews

~ Based on 151 written reviews from the US App Store.

What users say

Is CaptionCall Safe?

CaptionCall appears safe based on user ratings. AppsHunter Safety Score for CaptionCall is 96/100.

This assessment is based on 3,311 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.3% of ratings point to a safe experience
1.4% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 3,061 App Store ratings for CaptionCall.

Is CaptionCall Legit?

CaptionCall appears to be a legitimate app. AppsHunter Legitimacy Score for CaptionCall is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Caption call

This is great! I can hear with the speaker on n read my call. Less anxiety n I don’t miss a word. Love it!!!

Caption call not good service

This has fut around my phone and no one can’t able to call me. I am so upset and frustrated that I lose my job because of this!

Streaming issues

For some reason while on a call the streaming through my cochlear implant stopped. I can not hear voice. The captions scream was moving up and down making reading difficult.

Great too have

Can hear absolutely better thank you caption call.

Caption calling

Love it it was just what I needed it’s free right now

Excelente gracias.

Excelente para cuando se dañan los dispositivos auditivos.Me gusta.

LHolman

This is a wonderful app, I was using another app but this one is much better

New number

New number works great

It's great

It's tremendous

#young ho

Hate how it wants me to pay like girl bye

Your it

Tag 🏷️

Good but keeps dropping calls

I love this app and think the transcription is very good, but I’m frustrated that after the latest update today it keeps dropping the call of whoever tries to call me. I need to take some important calls for my job lately so it’s not great that this is happening.

What an improvement. Easy to use

The captions are so clear. Easy tho follow along. I can save the transcript to review later.

This App is great!

I am extremely hard of hearing. My hearing is so bad I can’t only wear a hearing aid in my left ear. The calls I have made have been crystal clear with the captioning. I am so grateful I found this App.

New helper

I have just found a way to communicate without confusion
. I am so grateful

My first call.

Amazing!! Better than expected. Dead on with words. I feel really great after finding this and using it. It’s a little freeing. I have dual cochlear implants that only fully work on one side. There was no jumble of words, and they were all correct. I’m thrilled!! Thank you for your service!!

Hyperacusis & Tinnitus Sufferer

Thank you, I love it. ❤️

I’m giving it 1 star for now.

After getting my new phone (T-mobile iPhone 17 Pro Max iOS 26.1) my CaptionCall app stopped working. Most out going calls failed to connect. Incoming calls to my native number failed to switch to the app for captioning. After lengthy chats some problems were resolves by switching off the “my caller id” feature. Unfortunately now incoming calls to my native number failed are not captioned, and any calls made from my native number are not captioned. Even if I open the app in the middle of a call, it the app will not caption the call. This is a known issue by the app provider and the phone carrier.
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Inconsistent

The software worked well at first. But it fights with my blue tooth hearing aids. Won’t shut of, can’t get it to quit.

Concerned ID Thief

The signup for this app requires too much personal information. Considering the number of data breaches that industries are experiencing the risk is too great. Our first line of defense is to not give our data away in the first place.