Order cancellation
It took them 30 minutes to realize that the restaurant that I am ordering from is “too busy” and then they cancelled my order.
Trash customer service
Driver’s are rude and never have change
Horrible Service
The order never arrives on time.
The driver does multiple deliveries and by the time my food is delivered it’s cold.
Customer service is useless, once I asked if the drivers do multiple deliveries they lied and said no, but when I asked the driver he confirmed that he was forced to do deliveries before delivering my order.
Once the drivers are in the compound they mark on the app that the order is delivered and they keep on roaming around the compound looking for my unit even though my location is clearly shown on the app.
The driver does multiple deliveries and by the time my food is delivered it’s cold.
Customer service is useless, once I asked if the drivers do multiple deliveries they lied and said no, but when I asked the driver he confirmed that he was forced to do deliveries before delivering my order.
Once the drivers are in the compound they mark on the app that the order is delivered and they keep on roaming around the compound looking for my unit even though my location is clearly shown on the app.
Show more
Continuous Error after loading app
Carriage Qatar has issues. I am getting a continuous error after downloading the app.
Extremely bad customer service
First of all you can only call them, which can be extremely problematic for Anti Social people who do not really know how to speak to other People. Second of all they’ll always ask you to send a photo if you gave them a complaint about the order as if they do not trust you.
They also take a lot of time to reply which is annoying especially when you are hungry. All in all their customer service is the worst compared with the other delivery apps. I’d recommend ordering from Snoonu or talabat instead.
They also take a lot of time to reply which is annoying especially when you are hungry. All in all their customer service is the worst compared with the other delivery apps. I’d recommend ordering from Snoonu or talabat instead.
Show more
Bunch of idiots
This food app i dont recommend at all with this clowns in customer service. You will regret ordering from this app. I dont recommend it at all use Snoonu instead or rafeeq
Bad costumer services
They always blame the restaurants for being late while their drivers take 2 or 3 orders at once.
Worst delivery app
Although there is a variety of restaurants, this is the worst delivery app to use. Every time u ask the costumer service about your order, they would say that the restaurant is taking a long time and its crowded there. But as soon as I called the restaurant they knew my order cause I was the only one and they said that the driver is way to late, it been 40 minutes since the order was ready! The food was cold so that made me believe the restaurant.
Show more
Wallet
Do not ever download this app! Poor service. They do not inform their customers that the wallet money can’t be used with all the listed restaurants. And it takes forever for them to return your money back to your bank. They should be honest, do not deceive people. I suggest they should stop operating here in Qatar, since they are not based here anyway.
Show more
Dont order
My food keeps getting cold and always 2 hours late
Order canceled without informing me
They canceled my order because the restaurant did not take the order within 15mins and did not inform me not with a text msg or call or email!!!!!!
They claim I’m supposed to have the notification on but when i went to the notification option in the app there was nothing?????
I’m so hungry and angggggryyy!!!
They claim I’m supposed to have the notification on but when i went to the notification option in the app there was nothing?????
I’m so hungry and angggggryyy!!!
Show more
Bad delivery and costumer service
The second time i had to wait over an hour to get my order when calling several times the customer services it took them long time to answer and gave me false information
Worst service ever!!!!
It was impossible to connect with their customers service line which is always busy.. and no option to use an insta chat. Been waiting for the order for more than two hours which was already paid! Dont know how to get a refund or to chat with their customer service line... worst application and service!
Show more
worst delivery app ever
this app is so broken. I had to wait 2 hours for my order AND IM STILL WAITING. its not the restaurant's fault as i have contacted them and they informed me that my order was ready for pickup but the driver had not shown up. the app gives no chance to contact late drivers so im forced to sit and wait. plus the carriage support line is busy. Thank you for stealing my money carriage
Show more
Horrible customer service
The customer service center is not organize and they do not know what they are doing. I placed an order and what I received was missing items. I contacted customer service who told me to send them a picture on Instagram. I did, and then i called them back and they said that i could either have a refund or they could send a new order. I told them i wanted to resend the order. I waited for 45 minutes and then called customer service again. They said they are trying to get my order resent and I said that is not good enough. I have been waiting an hour to eat and no one told me that it would take this long to resend my order. Not only that, they could not tell me IF they would be able to resend the order or when. So I wasted over an hour of my time because their customer service center is not properly managed. It was my first, and last time spending my money on this service.
Show more
Horrible
Their service is horrible.. they’re late & the have orders wrong!!!. & the customer service is bad
There awful
They always bring the wrong order and when it’s the correct order something is missing .
اغلب طلباتي تتكنسل بدون معرفة
للاسف كاردج أسوا تطبيق توصيل في قطر،
يكنسلون الطلب وتكون انت نتنظر الطلب، ويسحبون المبلغ وحتى لو تكنسل الطلب تنتظر اسبوع لين يرجع المبلغ
It’s the worst delivery app In QATAR, currently most my orders got cancelled without notification, while you are waiting for it, and no refund if the order is cancelled before 5-7 days
يكنسلون الطلب وتكون انت نتنظر الطلب، ويسحبون المبلغ وحتى لو تكنسل الطلب تنتظر اسبوع لين يرجع المبلغ
It’s the worst delivery app In QATAR, currently most my orders got cancelled without notification, while you are waiting for it, and no refund if the order is cancelled before 5-7 days
Show more
Going in the wrong direction
This app used to have reasonable customer service. Now it has pretty bad customer service and they’ve done away with the chat client. When you search for a restaurant, you don’t see the estimated delivery time. In short, the app used to be good enough. Now I opt for the competition.
Worst delivery application in the market
First of all, i was from the first people to download this app and for a very long time i have suffered from the bad customer service, im amazed how can a company hire a bunch of incompetent people who doesn't even know how to speak English, most of the customer support representatives will act stupidly and keep repeating the question like a bot, like for example, one time i had an issue with a resturant and i wanted a refund, the customer support representative kept asking me "what is the problem" and after explaining this to him a dozen time, he kept asking me the same question, even actual bots when asked would reply differently.
Please don't bother and download this app, its not worth it plus you will suffer when you try and talk to customer support. This is a really bad app.
Please don't bother and download this app, its not worth it plus you will suffer when you try and talk to customer support. This is a really bad app.
Show more
