Carrier SmartHome User Reviews

Customer Experience

Positive experience11.3% of reviews
Neutral11.5% of reviews
Negative experience77.2% of reviews

~ Based on 679 written reviews from the US App Store.

What users say

Is Carrier SmartHome Safe?

Carrier SmartHome appears mostly safe based on user ratings. AppsHunter Safety Score for Carrier SmartHome is 72/100.

This assessment is based on 2,489 user ratings, with an App Store average of 3.6/5.

Safety Analysis

61.2% of ratings point to a safe experience
4.7% of ratings suggest some concerns
34.1% of ratings point to a risky experience

~ Based on 2,489 App Store ratings for Carrier SmartHome.

Is Carrier SmartHome Legit?

Carrier SmartHome appears to be a legitimate app. AppsHunter Legitimacy Score for Carrier SmartHome is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Absolutely horrible

1.2.41. lack of quality testing is continues. Any change now results in 10 email notifications over the course of an hour. Just horrendous attention to detail. Clearly folks that are not qualified. @carrier/Bryant you should be ashamed to push this junk software out for goodness sake listen to all the negative reviews (we are doing your testing for you) and fix ur junk

1.2.40. At least your now results in 10 email notifications over the course of an hour. Just horrendous attention to detail. Clearly folks that are not qualified. @carrier/Bryant you should be ashamed to push this junk software out

1.2.39 the garbage continues. Clearly not a sole is testing. Made a change at the wall controller and subsequently received 35 notifications over the next 4 hours that I made a change. Good grief. Can someone please test before releasing. The qty of bugs, broken functionality and lack of features is astonishing.

1.2.38. Absolutely terrible. App does not communicate with wall controller. Wall controller shows fully connected to WiFi and all servers. Another trash release. When is @carrier going to get real developers and fix this trash app. Expect more from a $20k system. What a joke.

1.2.35. Still have not fixed the most basic of items. What is my system doing? Wall controller on WiFi and all servers connected. Wall controller says cooling. Your “smart” app says idle. Your crack AI chat bot is useless. Request for tech support goes unanswered. @carrier your need to fix your trash app. This has been going on for g on for way too long.


1.2.34 is total trash. Nothing in the app is reflected on the wall co troller. WiFi connected and operational. Your new BOT help is useless. Submitted help request 3 weeks ago no reply. I am done with @carrier


Absolute worst garbage. App shows my system is “off”. Wall controller shows it in cooling mode(can see on security camera) Now I need to drive 2 hours each way to reset system by killing power. What’s the point of the software to remote monitor? @Carrier fire every software developer and fix ur trash this has been going on since you released your “SmartHome” app. Not very smart is it.

1.2.33 now app either does not load or takes over 1 minute to show data. What trash. (Yes have deleted and reinstalled)

1.2.32. App continues to be trash. Let be be clear. Connected to all servers and WiFi. Your app IS NOT IN SYNC WITH WALL CONTROLLER. HOW LONG ARE YOU GOING TO TAKE TO FIX THIS. GET NEW DEVELOPERS.

1.2.31. Yet another trash release from @carrier. At least they are consistent. Wall controller shows heating. App shows heating and idle. Operating status in app shows everything off. What garbage.

1.2.30 yet again another trash release. PLEASE FIX the most basic of items. THE WALL CONTROLLER IS NOT IN SYNC WITH THE APP. HOW HARD CAN THIS BE TO FIX. TRASH!!

Once this is fixed I will enumerate the dozen other broken items

1.2.29 Yet another joke of a release.
Wall controller shows fan off and gas off. Card shows heating but idle. How in any way possible does this garbage get thru QC. I can explain. There is not a shred of quality control @Carrier. Garbage release. @Carrier get ur act together and put some quality into your work.



1.2.28. Not sure what bugs you are fixing but the crack team @carrier has yet to fix the most basic of bugs. What is my system doing?
Wall controller shows 55% gas heat. Card shows idle and status and usage shows no gas heat but fan on

Who is asleep at the wheel. Fix ur trash @carrier.


1.2.27 yet another embarrassment. Get another dev team. Clearly this team cannot fix wall controller and app not being in sync. Wall controller clearly shows 40% gas heat. App says idle. Clearly no one is doing any sort of QC.
Stay away from @carrier

1.2.26 same trash as before. Most basic of functions don’t work. ?what is my system doing? Nope wall controller and app not in sync

If your “listening” fix the most basic. WRONG STATUS

Changes from app not /infrequently reflected on wall controller

“Smart” what a joke. Not worth it. Toss the app and start over with folks that know what they are doing.

EMBARRASSMENT.


1.2.25 yet another trash release. wall controller shows fan on with 40% gas heating. (Visually confirmed and correct. ) Status and Usage in app shows fan on but gas off. Card shows heating but idle. How in all that is good is this possible.? Clearly not an ounce of QC. But they did add the ability to not show the weather. Stop with the lipstick on the pig and fix the pig. Just HORRIBLE TRASH. @Carrier you should be ashamed to release this junk
Show more

Clunky

Seems to be a serious lag between what the app is telling me and what the thermostat is set at, it should be quicker,

Couldn't even register

Keeps sending me code for activating my account and keeps showing invalid code error. Good job Carrier! If you don't want ppl to use this app why bother publishing it to the app store?

useless

cant even create an acct

Forcing you to use password in your own home

This app really stinks. Now I’m being forced to do Face ID to change my own thermostat. Give me a break. I will never buy a carrier system again.

Latest update stopped refreshing

Most recent updates have helped to stabilize app control… until one of the latest.

Background refresh stopped working. Now, have to close the app to get current reading.

Pain in my backside

Can’t keep a consistent temperature. We have set it and reset it and it’s not cooling as directed

Constant false emails from system

Works well enough but I am getting a dozen emails a day saying the system setting have been updated. No info on what changed or where the change was made local or app. The app doesn’t even show the updates that the thermostat is emailing me. Something is broken. Just about ready to disconnect it from the WiFi.
Show more

Absolutely horrible

1.2.40. At least your lack of quality testing is consistent. Any change now results in 10 email notifications over the course of an hour. Just horrendous attention to detail. Clearly folks that are not qualified. @carrier/Bryant you should be ashamed to push this junk software out

1.2.39 the garbage continues. Clearly not a sole is testing. Made a change at the wall controller and subsequently received 35 notifications over the next 4 hours that I made a change. Good grief. Can someone please test before releasing. The qty of bugs, broken functionality and lack of features is astonishing.

1.2.38. Absolutely terrible. App does not communicate with wall controller. Wall controller shows fully connected to WiFi and all servers. Another trash release. When is @carrier going to get real developers and fix this trash app. Expect more from a $20k system. What a joke.

1.2.35. Still have not fixed the most basic of items. What is my system doing? Wall controller on WiFi and all servers connected. Wall controller says cooling. Your “smart” app says idle. Your crack AI chat bot is useless. Request for tech support goes unanswered. @carrier your need to fix your trash app. This has been going on for g on for way too long.


1.2.34 is total trash. Nothing in the app is reflected on the wall co troller. WiFi connected and operational. Your new BOT help is useless. Submitted help request 3 weeks ago no reply. I am done with @carrier


Absolute worst garbage. App shows my system is “off”. Wall controller shows it in cooling mode(can see on security camera) Now I need to drive 2 hours each way to reset system by killing power. What’s the point of the software to remote monitor? @Carrier fire every software developer and fix ur trash this has been going on since you released your “SmartHome” app. Not very smart is it.

1.2.33 now app either does not load or takes over 1 minute to show data. What trash. (Yes have deleted and reinstalled)

1.2.32. App continues to be trash. Let be be clear. Connected to all servers and WiFi. Your app IS NOT IN SYNC WITH WALL CONTROLLER. HOW LONG ARE YOU GOING TO TAKE TO FIX THIS. GET NEW DEVELOPERS.

1.2.31. Yet another trash release from @carrier. At least they are consistent. Wall controller shows heating. App shows heating and idle. Operating status in app shows everything off. What garbage.

1.2.30 yet again another trash release. PLEASE FIX the most basic of items. THE WALL CONTROLLER IS NOT IN SYNC WITH THE APP. HOW HARD CAN THIS BE TO FIX. TRASH!!

Once this is fixed I will enumerate the dozen other broken items

1.2.29 Yet another joke of a release.
Wall controller shows fan off and gas off. Card shows heating but idle. How in any way possible does this garbage get thru QC. I can explain. There is not a shred of quality control @Carrier. Garbage release. @Carrier get ur act together and put some quality into your work.



1.2.28. Not sure what bugs you are fixing but the crack team @carrier has yet to fix the most basic of bugs. What is my system doing?
Wall controller shows 55% gas heat. Card shows idle and status and usage shows no gas heat but fan on

Who is asleep at the wheel. Fix ur trash @carrier.


1.2.27 yet another embarrassment. Get another dev team. Clearly this team cannot fix wall controller and app not being in sync. Wall controller clearly shows 40% gas heat. App says idle. Clearly no one is doing any sort of QC.
Stay away from @carrier

1.2.26 same trash as before. Most basic of functions don’t work. ?what is my system doing? Nope wall controller and app not in sync

If your “listening” fix the most basic. WRONG STATUS

Changes from app not /infrequently reflected on wall controller

“Smart” what a joke. Not worth it. Toss the app and start over with folks that know what they are doing.

EMBARRASSMENT.


1.2.25 yet another trash release. wall controller shows fan on with 40% gas heating. (Visually confirmed and correct. ) Status and Usage in app shows fan on but gas off. Card shows heating but idle. How in all that is good is this possible.? Clearly not an ounce of QC. But they did add the ability to not show the weather. Stop with the lipstick on the pig and fix the pig. Just HORRIBLE TRASH. @Carrier you should be ashamed to release this junk
Show more

Keeps going offline

This app very frequently show the system offline and the fix is to physically reboot the system. This happens frequently and it is infuriating that you cannot reliably interact with the thermostat when you are not physically at home. I tried the self help tools available in the app, but was directed that the fix is to physically reboot the system and that there is no way to get it online while remote. It goes offline multiple times a month. I travel extensively for work and this system is unworkable. I will be looking for a different system.
Show more

I set Tstat for heating

Opened app later and said cooling??

Primitive at best

It seems like an app written by an elementary school student. You can’t seem to program a schedule, or get running status of zones or ac etc. At best you can change your zone temps .

1/20/26 update. The app is still very basic. The biggest problem I have is it can take 30 to 60 seconds before the app refreshes and gets the actual settings. When you launch the app you would expect it to refresh right away.
I have cheap thermometer apps that refresh faster than this.

8/24/2026 update
After 8 months, this app still has massive lag. It takes a very long time for the app to get the actual updated temps.
Meaning you launch the app, and it takes several minutes to sync with the actual thermostats. This is basic stuff. It’s obvious they have no idea how to create cloud apps. Even my basic sprinkler system sync’s the moment I launch the app. How can such an expensive flagship HVAC system be so lame?
Show more

Greatly being improved

Regular rollouts are greatly improving the application. I only had bad things to say about the development practice that supported this application when I first got it in 2016, now it is much much better for the past year or so.

Reset Air Filter

I just changed my filter and reset the thermostat setting to zero. Yet one day later it reads 20% used. Seems like a problem.

Will not stay connected

It may stay connected for a few days and then looses WiFi connection

I learned it you shut off furnace for 5 minutes it MAY reconnect- IF not had that success.

Call for support 15 questions and wait time so you are upset IF an agent answers

Then down load their fix it app in desperation only for this 2 star app to ask you to enter a 4 digit number that I have no idea of how to get it
Show more

Absolutely horrible

1.2.39 the garbage continues. Clearly not a sole is testing. Made a change at the wall controller and subsequently received 35 notifications over the next 4 hours that I made a change. Good grief. Can someone please test before releasing. The qty of bugs, broken functionality and lack of features is astonishing.

1.2.38. Absolutely terrible. App does not communicate with wall controller. Wall controller shows fully connected to WiFi and all servers. Another trash release. When is @carrier going to get real developers and fix this trash app. Expect more from a $20k system. What a joke.

1.2.35. Still have not fixed the most basic of items. What is my system doing? Wall controller on WiFi and all servers connected. Wall controller says cooling. Your “smart” app says idle. Your crack AI chat bot is useless. Request for tech support goes unanswered. @carrier your need to fix your trash app. This has been going on for g on for way too long.


1.2.34 is total trash. Nothing in the app is reflected on the wall co troller. WiFi connected and operational. Your new BOT help is useless. Submitted help request 3 weeks ago no reply. I am done with @carrier


Absolute worst garbage. App shows my system is “off”. Wall controller shows it in cooling mode(can see on security camera) Now I need to drive 2 hours each way to reset system by killing power. What’s the point of the software to remote monitor? @Carrier fire every software developer and fix ur trash this has been going on since you released your “SmartHome” app. Not very smart is it.

1.2.33 now app either does not load or takes over 1 minute to show data. What trash. (Yes have deleted and reinstalled)

1.2.32. App continues to be trash. Let be be clear. Connected to all servers and WiFi. Your app IS NOT IN SYNC WITH WALL CONTROLLER. HOW LONG ARE YOU GOING TO TAKE TO FIX THIS. GET NEW DEVELOPERS.

1.2.31. Yet another trash release from @carrier. At least they are consistent. Wall controller shows heating. App shows heating and idle. Operating status in app shows everything off. What garbage.

1.2.30 yet again another trash release. PLEASE FIX the most basic of items. THE WALL CONTROLLER IS NOT IN SYNC WITH THE APP. HOW HARD CAN THIS BE TO FIX. TRASH!!

Once this is fixed I will enumerate the dozen other broken items

1.2.29 Yet another joke of a release.
Wall controller shows fan off and gas off. Card shows heating but idle. How in any way possible does this garbage get thru QC. I can explain. There is not a shred of quality control @Carrier. Garbage release. @Carrier get ur act together and put some quality into your work.



1.2.28. Not sure what bugs you are fixing but the crack team @carrier has yet to fix the most basic of bugs. What is my system doing?
Wall controller shows 55% gas heat. Card shows idle and status and usage shows no gas heat but fan on

Who is asleep at the wheel. Fix ur trash @carrier.


1.2.27 yet another embarrassment. Get another dev team. Clearly this team cannot fix wall controller and app not being in sync. Wall controller clearly shows 40% gas heat. App says idle. Clearly no one is doing any sort of QC.
Stay away from @carrier

1.2.26 same trash as before. Most basic of functions don’t work. ?what is my system doing? Nope wall controller and app not in sync

If your “listening” fix the most basic. WRONG STATUS

Changes from app not /infrequently reflected on wall controller

“Smart” what a joke. Not worth it. Toss the app and start over with folks that know what they are doing.

EMBARRASSMENT.


1.2.25 yet another trash release. wall controller shows fan on with 40% gas heating. (Visually confirmed and correct. ) Status and Usage in app shows fan on but gas off. Card shows heating but idle. How in all that is good is this possible.? Clearly not an ounce of QC. But they did add the ability to not show the weather. Stop with the lipstick on the pig and fix the pig. Just HORRIBLE TRASH. @Carrier you should be ashamed to release this junk
Show more

So Difficult

Definitely not intuitive. Being using for months and can never figure out. Plus the font for most important info- the temperature - is tiny!

Don’t bother …

Carrier may manufacture great hvac and heating systems, but their app onboarding is infuriating. The manual doesn’t even tell you which app or QR code to scan - so the customer is left to guess, download an app, create an account, and then find out it’s the wrong app without the aforementioned wrong app telling you which app to use !

Reinstalled my Nest Gen 3 …
Show more

Off line again

Was working for awhile but app now shows furnace offline(it’s not) and will not connect

Wifi impl sucks

device is offline most of the time. garbage device and app. smart? not even close.