Absolutely horrible
1.2.40. At least your now results in 10 email notifications over the course of an hour. Just horrendous attention to detail. Clearly folks that are not qualified. @carrier/Bryant you should be ashamed to push this junk software out
1.2.39 the garbage continues. Clearly not a sole is testing. Made a change at the wall controller and subsequently received 35 notifications over the next 4 hours that I made a change. Good grief. Can someone please test before releasing. The qty of bugs, broken functionality and lack of features is astonishing.
1.2.38. Absolutely terrible. App does not communicate with wall controller. Wall controller shows fully connected to WiFi and all servers. Another trash release. When is @carrier going to get real developers and fix this trash app. Expect more from a $20k system. What a joke.
1.2.35. Still have not fixed the most basic of items. What is my system doing? Wall controller on WiFi and all servers connected. Wall controller says cooling. Your “smart” app says idle. Your crack AI chat bot is useless. Request for tech support goes unanswered. @carrier your need to fix your trash app. This has been going on for g on for way too long.
1.2.34 is total trash. Nothing in the app is reflected on the wall co troller. WiFi connected and operational. Your new BOT help is useless. Submitted help request 3 weeks ago no reply. I am done with @carrier
Absolute worst garbage. App shows my system is “off”. Wall controller shows it in cooling mode(can see on security camera) Now I need to drive 2 hours each way to reset system by killing power. What’s the point of the software to remote monitor? @Carrier fire every software developer and fix ur trash this has been going on since you released your “SmartHome” app. Not very smart is it.
1.2.33 now app either does not load or takes over 1 minute to show data. What trash. (Yes have deleted and reinstalled)
1.2.32. App continues to be trash. Let be be clear. Connected to all servers and WiFi. Your app IS NOT IN SYNC WITH WALL CONTROLLER. HOW LONG ARE YOU GOING TO TAKE TO FIX THIS. GET NEW DEVELOPERS.
1.2.31. Yet another trash release from @carrier. At least they are consistent. Wall controller shows heating. App shows heating and idle. Operating status in app shows everything off. What garbage.
1.2.30 yet again another trash release. PLEASE FIX the most basic of items. THE WALL CONTROLLER IS NOT IN SYNC WITH THE APP. HOW HARD CAN THIS BE TO FIX. TRASH!!
Once this is fixed I will enumerate the dozen other broken items
1.2.29 Yet another joke of a release.
Wall controller shows fan off and gas off. Card shows heating but idle. How in any way possible does this garbage get thru QC. I can explain. There is not a shred of quality control @Carrier. Garbage release. @Carrier get ur act together and put some quality into your work.
1.2.28. Not sure what bugs you are fixing but the crack team @carrier has yet to fix the most basic of bugs. What is my system doing?
Wall controller shows 55% gas heat. Card shows idle and status and usage shows no gas heat but fan on
Who is asleep at the wheel. Fix ur trash @carrier.
1.2.27 yet another embarrassment. Get another dev team. Clearly this team cannot fix wall controller and app not being in sync. Wall controller clearly shows 40% gas heat. App says idle. Clearly no one is doing any sort of QC.
Stay away from @carrier
1.2.26 same trash as before. Most basic of functions don’t work. ?what is my system doing? Nope wall controller and app not in sync
If your “listening” fix the most basic. WRONG STATUS
Changes from app not /infrequently reflected on wall controller
“Smart” what a joke. Not worth it. Toss the app and start over with folks that know what they are doing.
EMBARRASSMENT.
1.2.25 yet another trash release. wall controller shows fan on with 40% gas heating. (Visually confirmed and correct. ) Status and Usage in app shows fan on but gas off. Card shows heating but idle. How in all that is good is this possible.? Clearly not an ounce of QC. But they did add the ability to not show the weather. Stop with the lipstick on the pig and fix the pig. Just HORRIBLE TRASH. @Carrier you should be ashamed to release this junk
Clunky
Couldn't even register
useless
Forcing you to use password in your own home
Latest update stopped refreshing
Background refresh stopped working. Now, have to close the app to get current reading.
Pain in my backside
Constant false emails from system
Absolutely horrible
1.2.39 the garbage continues. Clearly not a sole is testing. Made a change at the wall controller and subsequently received 35 notifications over the next 4 hours that I made a change. Good grief. Can someone please test before releasing. The qty of bugs, broken functionality and lack of features is astonishing.
1.2.38. Absolutely terrible. App does not communicate with wall controller. Wall controller shows fully connected to WiFi and all servers. Another trash release. When is @carrier going to get real developers and fix this trash app. Expect more from a $20k system. What a joke.
1.2.35. Still have not fixed the most basic of items. What is my system doing? Wall controller on WiFi and all servers connected. Wall controller says cooling. Your “smart” app says idle. Your crack AI chat bot is useless. Request for tech support goes unanswered. @carrier your need to fix your trash app. This has been going on for g on for way too long.
1.2.34 is total trash. Nothing in the app is reflected on the wall co troller. WiFi connected and operational. Your new BOT help is useless. Submitted help request 3 weeks ago no reply. I am done with @carrier
Absolute worst garbage. App shows my system is “off”. Wall controller shows it in cooling mode(can see on security camera) Now I need to drive 2 hours each way to reset system by killing power. What’s the point of the software to remote monitor? @Carrier fire every software developer and fix ur trash this has been going on since you released your “SmartHome” app. Not very smart is it.
1.2.33 now app either does not load or takes over 1 minute to show data. What trash. (Yes have deleted and reinstalled)
1.2.32. App continues to be trash. Let be be clear. Connected to all servers and WiFi. Your app IS NOT IN SYNC WITH WALL CONTROLLER. HOW LONG ARE YOU GOING TO TAKE TO FIX THIS. GET NEW DEVELOPERS.
1.2.31. Yet another trash release from @carrier. At least they are consistent. Wall controller shows heating. App shows heating and idle. Operating status in app shows everything off. What garbage.
1.2.30 yet again another trash release. PLEASE FIX the most basic of items. THE WALL CONTROLLER IS NOT IN SYNC WITH THE APP. HOW HARD CAN THIS BE TO FIX. TRASH!!
Once this is fixed I will enumerate the dozen other broken items
1.2.29 Yet another joke of a release.
Wall controller shows fan off and gas off. Card shows heating but idle. How in any way possible does this garbage get thru QC. I can explain. There is not a shred of quality control @Carrier. Garbage release. @Carrier get ur act together and put some quality into your work.
1.2.28. Not sure what bugs you are fixing but the crack team @carrier has yet to fix the most basic of bugs. What is my system doing?
Wall controller shows 55% gas heat. Card shows idle and status and usage shows no gas heat but fan on
Who is asleep at the wheel. Fix ur trash @carrier.
1.2.27 yet another embarrassment. Get another dev team. Clearly this team cannot fix wall controller and app not being in sync. Wall controller clearly shows 40% gas heat. App says idle. Clearly no one is doing any sort of QC.
Stay away from @carrier
1.2.26 same trash as before. Most basic of functions don’t work. ?what is my system doing? Nope wall controller and app not in sync
If your “listening” fix the most basic. WRONG STATUS
Changes from app not /infrequently reflected on wall controller
“Smart” what a joke. Not worth it. Toss the app and start over with folks that know what they are doing.
EMBARRASSMENT.
1.2.25 yet another trash release. wall controller shows fan on with 40% gas heating. (Visually confirmed and correct. ) Status and Usage in app shows fan on but gas off. Card shows heating but idle. How in all that is good is this possible.? Clearly not an ounce of QC. But they did add the ability to not show the weather. Stop with the lipstick on the pig and fix the pig. Just HORRIBLE TRASH. @Carrier you should be ashamed to release this junk
Keeps going offline
I set Tstat for heating
Primitive at best
1/20/26 update. The app is still very basic. The biggest problem I have is it can take 30 to 60 seconds before the app refreshes and gets the actual settings. When you launch the app you would expect it to refresh right away.
I have cheap thermometer apps that refresh faster than this.
8/24/2026 update
After 8 months, this app still has massive lag. It takes a very long time for the app to get the actual updated temps.
Meaning you launch the app, and it takes several minutes to sync with the actual thermostats. This is basic stuff. It’s obvious they have no idea how to create cloud apps. Even my basic sprinkler system sync’s the moment I launch the app. How can such an expensive flagship HVAC system be so lame?
Greatly being improved
Reset Air Filter
Will not stay connected
I learned it you shut off furnace for 5 minutes it MAY reconnect- IF not had that success.
Call for support 15 questions and wait time so you are upset IF an agent answers
Then down load their fix it app in desperation only for this 2 star app to ask you to enter a 4 digit number that I have no idea of how to get it
Absolutely horrible
1.2.38. Absolutely terrible. App does not communicate with wall controller. Wall controller shows fully connected to WiFi and all servers. Another trash release. When is @carrier going to get real developers and fix this trash app. Expect more from a $20k system. What a joke.
1.2.35. Still have not fixed the most basic of items. What is my system doing? Wall controller on WiFi and all servers connected. Wall controller says cooling. Your “smart” app says idle. Your crack AI chat bot is useless. Request for tech support goes unanswered. @carrier your need to fix your trash app. This has been going on for g on for way too long.
1.2.34 is total trash. Nothing in the app is reflected on the wall co troller. WiFi connected and operational. Your new BOT help is useless. Submitted help request 3 weeks ago no reply. I am done with @carrier
Absolute worst garbage. App shows my system is “off”. Wall controller shows it in cooling mode(can see on security camera) Now I need to drive 2 hours each way to reset system by killing power. What’s the point of the software to remote monitor? @Carrier fire every software developer and fix ur trash this has been going on since you released your “SmartHome” app. Not very smart is it.
1.2.33 now app either does not load or takes over 1 minute to show data. What trash. (Yes have deleted and reinstalled)
1.2.32. App continues to be trash. Let be be clear. Connected to all servers and WiFi. Your app IS NOT IN SYNC WITH WALL CONTROLLER. HOW LONG ARE YOU GOING TO TAKE TO FIX THIS. GET NEW DEVELOPERS.
1.2.31. Yet another trash release from @carrier. At least they are consistent. Wall controller shows heating. App shows heating and idle. Operating status in app shows everything off. What garbage.
1.2.30 yet again another trash release. PLEASE FIX the most basic of items. THE WALL CONTROLLER IS NOT IN SYNC WITH THE APP. HOW HARD CAN THIS BE TO FIX. TRASH!!
Once this is fixed I will enumerate the dozen other broken items
1.2.29 Yet another joke of a release.
Wall controller shows fan off and gas off. Card shows heating but idle. How in any way possible does this garbage get thru QC. I can explain. There is not a shred of quality control @Carrier. Garbage release. @Carrier get ur act together and put some quality into your work.
1.2.28. Not sure what bugs you are fixing but the crack team @carrier has yet to fix the most basic of bugs. What is my system doing?
Wall controller shows 55% gas heat. Card shows idle and status and usage shows no gas heat but fan on
Who is asleep at the wheel. Fix ur trash @carrier.
1.2.27 yet another embarrassment. Get another dev team. Clearly this team cannot fix wall controller and app not being in sync. Wall controller clearly shows 40% gas heat. App says idle. Clearly no one is doing any sort of QC.
Stay away from @carrier
1.2.26 same trash as before. Most basic of functions don’t work. ?what is my system doing? Nope wall controller and app not in sync
If your “listening” fix the most basic. WRONG STATUS
Changes from app not /infrequently reflected on wall controller
“Smart” what a joke. Not worth it. Toss the app and start over with folks that know what they are doing.
EMBARRASSMENT.
1.2.25 yet another trash release. wall controller shows fan on with 40% gas heating. (Visually confirmed and correct. ) Status and Usage in app shows fan on but gas off. Card shows heating but idle. How in all that is good is this possible.? Clearly not an ounce of QC. But they did add the ability to not show the weather. Stop with the lipstick on the pig and fix the pig. Just HORRIBLE TRASH. @Carrier you should be ashamed to release this junk
So Difficult
Don’t bother …
Reinstalled my Nest Gen 3 …
