New update is awful
I used to love this app however with the new update and Rover Collab the app is now unusable. It is extremely complicated to re-set up my cat sitting account. I am unable to take bookings because of this. The app now looks bland and awful too. Congrats developers.
New format isn’t working well…
This new app update is not working well for me! Change back to how it was!
Terrible overhaul- vibe coded perhaps?
This was an amazing little app, but the April revamp/takeover has absolutely ruined it. The UX is terrible, making it hard to even figure out how to find a sitter as the calendar function is horrific. The new log in is painful, and the whole journey so unintuitive you end up doing the whole thing again and again.
Worse, price visibility is terrible, so you feel like you’re being scammed, and the app now redirects to a Spanish website so perhaps I am. I don’t know who Rover are that took over, but the whole thing is next to useless.
I hope someone has built a better one, I’m off to look.
Worse, price visibility is terrible, so you feel like you’re being scammed, and the app now redirects to a Spanish website so perhaps I am. I don’t know who Rover are that took over, but the whole thing is next to useless.
I hope someone has built a better one, I’m off to look.
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Change To Rover Is A Mess
Had no idea this merger was happening now the app has had the soul stripped out of it visually and then I missed out on bookings that I wasn’t notified about due to not having it updated. This change should have been communicated properly beforehand. Absolute shambles.
From great to awful
I used this app for the past 3 years and had a positive experience so far.
Until it was acquired by Rover and become some sort of hellish UI with terrible design, no clear messages. I lost all my favourite sitters contact details and a lot already decided to leave the app. The sitters are now also becoming more expensive because the app is not allowing them to keep their usual fees.
Very sad and looking for better alternatives.
Until it was acquired by Rover and become some sort of hellish UI with terrible design, no clear messages. I lost all my favourite sitters contact details and a lot already decided to leave the app. The sitters are now also becoming more expensive because the app is not allowing them to keep their usual fees.
Very sad and looking for better alternatives.
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Fusion décevante de Cat in a flat et Rover
J’étais sur l’app Cat in a flat en tant que catsitter depuis des années, tout se passait super bien et depuis la fusion je n’ai plus aucune garde. Le système d’annonces ouvertes à tout le monde qu’il y avait sur cat in a flat était bien plus pratique et rentable pour les catsitter, maintenant on doit juste attendre dans notre coin qu’un client nous contacte personnellement, ce qui arrive bien plus rarement. De plus l’appli rover n’est pas du tout intuitive et fluide, avec des critères ou des titres mal traduis et trompeurs. Je regrette très fortement l’appli Cat in a flat…
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App now worse
I completely agree with Alice about the look, feel and most importantly the transparency of pricing.
This was a great way to get to find a genuinely nice cat person in the neighbourhood and choose that person based on their bio and prices.
If this update of the app is an example of what the take over by Rover means for us ie it’s all about the money honey, then I’m out. I’ve already deleted the app.
This was a great way to get to find a genuinely nice cat person in the neighbourhood and choose that person based on their bio and prices.
If this update of the app is an example of what the take over by Rover means for us ie it’s all about the money honey, then I’m out. I’ve already deleted the app.
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Merger has completely screwed over the app.
Cat in a flat is basically unusable now for both cat sitters and cat owners. No payment confirmations, no ways of finding the old cat sitters. Rover completely screwed over cat in a flat.
Awful
I was a loyal customer of Cat in a Flat but now that it’s been moved, I cannot justify using it. It’s modified for dog owner so it’s awful to try and find a cat sitter and she can’t see the final payment until you’ve already messaged them and went through with it and there’s so many fees and never mind the phase you now have to pay for multiple pets in your household and the price is just not justifiable compared to what it was on Cat in a Flat
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Cat sitters avoid
Since merging with Rover customer service is awful, no resolutions, customer couldn’t make small adjustments and is now being charged over £100 as rover have duplicated their booking and nobody will respond. They no longer provide insurance, booking forms or flexibility. Makes cat sitters look unprofessional- my advice is to go independent as I unfortunately will have to now. CIAF has damaged my reputation as rover is not fit for purpose
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What’s happened?
I was forced to update the app and now the UI has completely changed and loads of my details have moved or disappeared- I had to recreate my pets profile and add payment and address details again. I wasn’t warned this would happen and there was no explanation leading up to this change. Very annoying! Also, I much preferred how it looked before, this version is so cold and clinical. Not a fan sorry.
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Plus de profil
Vraiment chiant le transfert avec Roover on a plus accès à notre profil, photos et les avis qu’on a reçu en tant que catsitter ont disparus, déjà que l’inscription est longue + 0 notif pour prévenir quand on a des demandes
À améliorer
À améliorer
Revamp is lacking
In the new revamp there are many really great improvements! I will say that now as a pet owner you are unable to see the final price for the booking you’re trying to make before you request it - the cost of the bookings is the most important piece of information and it would be great for it be as upfront & clear as possible. The overall UI has been stripped back to an almost clinical white feel - your pinks & purples were so much warmer and friendlier. With an app centred about caring for the users loved ones it feels like a missed opportunity to utilise more fun & emotive UI (don’t let industrialism/minimalism crush creativity girlies - fight the corporate machine (stakeholders)). Really love the concept and have booked a few times before but these couple of things (mainly the price before request) would be great to see resolved!
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Dogs vs cats
Everyone knows that dogs and cats don’t get along. Well CatInAFlat just got bought out and merged with Rover, an app predominantly for arranging dog walkers. Of course it’s been an utter shambles from a sitter point of view. Loads of my reviews are gone, I can’t offer discounts for multiple visits a day and Rover want to charge additional fees for multiple cats in a house. Oh and now when people try searching for cat sitters on rover you get loads of results for dog walkers as well. They expect sitters to pay to “boost” their visibility in search results. A real shame. Rover have screwed the pooch.
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Update Disaster
The new forced update is a complete mess, as a cat sitter using this app since 2022, everything has changed, the layout, the system…it looks cheap and a nightmare to use. It’s suddenly treating me as a new user, it’s not displaying my reviews or repeat bookings, my loyal clients aren’t able to find me on this new terrible Rover version of Cat in a Flat. Some of my clients are elderly and they are finding the new system terribly overwhelming and not user friendly AT ALL. Please return the previous version of Cat in a Flat. 😿😿😿😿😿😿😿
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Rover merge has destroyed the app
Was previously a brilliant app, I’d recommend to anyone, but the recent merge with Rover has made it a horrible experience for sitters and owners alike. Really sad as it was a great app with really good features. Will be seeking an alternative
Rover took over and now nothing works
I’m a cat sitter and had several bookings but since Rover took this app over no bookings shows in my account. No previous, no recent. The app says that I couldn’t receive payments as Rover uses Stripe. The Cat in the Flat used Stripe as well and it worked, now it doesn’t. All my clients’ details has gone. When I wanted to start the registration from the beginning, the app language changed to Spanish. Rover damaged my whole business.
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Was 5 stars before the merge with Rover
I have used CIAF as a sitter for a good few years and whilst it wasn’t perfect, it did the job as a cat dedicated platform. They have now merged with Rover (still many issues) and the app is horrific. The interface is awful, it’s completely Rover with CIAF branding. Such a huge disappointment. Rover is much more pushy to be more expensive and with hidden costs. Definitely time to move private.
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Update change to rover
App told me I had to update to continue using. I now keep getting logged out, can’t access any of my bookings either. Not good enough
Worst transition ever
I have been using Cat in a Flat for a few years and I have loved it and made a great community. However since the new transition into Rover it is awful I have lost all my communications. I am not affiliated with dogs. I’ve never owned a dog and I think this is the worst thing for cat in a flat not only have they been charging extortionate fees the past few years this is how they treat their loyal customers
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