Forgot the user
Agree with recent reviewers the updates have ruined a simple interface (as well as in increasing charges), the actual sitters remains good but not rating that here
Terrible since changing
Does anyone know of other good cat sitting apps? Can see from the reviews that we’re all finding the updated app a nightmare to use (it’s impossible I think to find your usual sitter and look at a calendar of dates and prices, and is just wildly unintuitive) so keen to find alternatives!
And to add, now clicking ‘cancel’ doesn’t actually do anything… so having to contact customer services and hope they manually cancel it before I’m charged 🤦🏻♀️
And to add, now clicking ‘cancel’ doesn’t actually do anything… so having to contact customer services and hope they manually cancel it before I’m charged 🤦🏻♀️
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Awful new app
The new app is absolutely horrible, looks like old app, no UX experience at all.
I needed a cat sitter for a few days twice per day and with the new app version is imposible aside of very expensive.
The previous one was simple, easy and visually nice.
I removed the app because I won’t use cat in a flat anymore.
I needed a cat sitter for a few days twice per day and with the new app version is imposible aside of very expensive.
The previous one was simple, easy and visually nice.
I removed the app because I won’t use cat in a flat anymore.
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Lost all its stars since the merge !
Was a great app before merging with rover , easy to use and understand when sitters had availability at a quick look at their calendar.
Now it keeps logging me out so I could miss a message.
Overly complicated and messy app. No need to change it at all.
Now it keeps logging me out so I could miss a message.
Overly complicated and messy app. No need to change it at all.
terrible experience as a sitter since the rover merge:(
Honestly really disappointed with the move. My regular now struggle to find me and the new app doesn’t prioritise via actual distance. I get absolutely drowned out by the pre-existing users of the app, thus I have not received any new requests since the merge. I imagine it would be very difficult for anyone whose trying to register as a new sitter for rover. All in all i’m just sad this change was made
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Did you make changes?
Did you make changes to the app? I have been using it for over 5 years, but now I see a completely different booking system in the app and it is not working well, sometimes the language switches randomly to Spanish. Please revert the old settings and graphics 🙏
Terrible update
Since being ‘revamped’ this app is infuriatingly awful to use.
seriously regressed
The app was easy to use and pricing straightforward. Now it’s complicated to navigate, filters are basically non-existent and time consuming to use. Please bring previous app features back
Rover is an awful app
Having being using cat in a flat for quite a few years, I was perfectly happy. I’ve met some good sitters and also have now found a great and reliable sitter for my cat.
The app was easy enough to use, pretty clear and navigable.
Since it’s move to rover, it’s an awful app. Not user friendly, very clinical, laborious process to book some dates, unclear and also, now very expensive.
Even the sitters hate it!
I’ve booked for the last time and will now find an alternative method, but this is now a terrible app and booking tool. Why change something that worked so well to something that is so overly convoluted, it’s painful!
The app was easy enough to use, pretty clear and navigable.
Since it’s move to rover, it’s an awful app. Not user friendly, very clinical, laborious process to book some dates, unclear and also, now very expensive.
Even the sitters hate it!
I’ve booked for the last time and will now find an alternative method, but this is now a terrible app and booking tool. Why change something that worked so well to something that is so overly convoluted, it’s painful!
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Unusable UI, did a pigeon design this app?
Since river came in the mix the app is practically unusable. I’ve been looking for 20’ how to modify the cost of my services. This is the least intuitive design if seen in decades and I also haven’t had a single booking since Rover took over even though I had plenty before.
Getting worse
Really hard to search and contact multiple ones for availability. Only your selection appears and then have to do the whole search again, request times are not clear and the search takes me 10x longer. Modify the request keeps loading and never stops …
Rover messed up the app
The original app wasn’t already good, now with Rover takeover it’s even worse, like if you’re not going to update it for the best why mess with it? Not to mention I get a completely different search results using the website vs the app.
Luckily was still able to find a cat sitter, hopefully it will all go well, but this app is a disaster, is rover actually run by humans with brains and working eyes?
Luckily was still able to find a cat sitter, hopefully it will all go well, but this app is a disaster, is rover actually run by humans with brains and working eyes?
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Terrible
I tried to sign up with Cat in a flat to be a sitter. This has to be done via Rover who they have partnered with. However there was a technical issue at the final stage meaning the payment they take to verify your identity wouldn’t go through. After many, many messages over more than two weeks, where I received standardised replies, and reassurances they were looking into it as ‘high priority’ it has still not been sorted out. They also said they would keep me updated with progress but I’ve heard nothing so still cannot register. Terrible customer service! If you want to be a sitter sign up with someone else!
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New version
The new app is no longer efficient to find a cat sitter that leaves near where I am. The prices are much more expensive and platform no longer user friendly!
changes
have used cat in a flat for years. unfortunately now it’s been bought by rover it’s so much more difficult to use as a sitter. the new interface is confusing, i’m getting double notifications, one from rover and one from cat in a flat - even though i can’t access cat in the flat anymore !!! the pricing is different and not an upfront cost etc. as a cat owner not much may have changed, but as a sitter it’s just so unusable now and sadly puts me off . this would be easily rectified if sitters could continue on the cat in a flat app but till then i’m afraid i’m no longer comfortable with using the platform and may find another site.
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Merge with rover has ruined this app.
I have loved the cat in a flat app for years as a sitter and for booking sitters for my own cat. The merge has made this app awful. The fees are ridiculous, dog sitters are priority over cat sitters so I’m not getting as many new bookings as before and you have to do a lrover card” which doesn’t work if you aren’t a dog sitter. I will have to go without the app because it’s just not the same.
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From the best thing to hell
I used to absolutely loved this app. Ever since the merger with Rover, it has turned into absolute hell. The once-simple app is now incredibly complicated and glitchy, making it frustratingly hard to book my sitter. To make matters worse, my app is now completely stuck in Spanish with absolutely no way to change the language settings, even though the web version is in English! On top of that, the hidden fees have spiked, making it significantly more expensive for the exact same service. A once amazing app has been completely ruined by corporate greed. Avoid.
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Terrible since joining rover
Terrible decision to partner with Rover. It's hard to use both as a sitter and owner, owners have been struggling with altering visits and payment. CIAF was absolutely fine before .... simple but done the job. Rover is known as a dog app... I regularly got new client's on CIAF, now that has stopped, luckily I still have old regulars. Such a shame. There is nothing good with this change
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No confirmation email after paying
This app has gone downhill. I booked a cat sitter today and paid, no confirmation email came, and there is no way now to contact cat in a flat customer service. I booked through cat in a flat and the only customer service option now is to join rover ! The uk call centre support button goes to the rover app. Unacceptable as I booked and PAID though the cat in a flat app. Half the tabs don’t work, clearly they are having some issues, but still taking money ! I will not use this service from now on, it’s a joke.
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New version is a disaster
I’ve used the app for years and honestly the new app since merging is absolutely terrible. Before, the service fee used to be around £1.50 for a booking, and now I was quoted nearly £35 just in service fees alone, which is honestly ridiculous.
The old app worked perfectly fine. It was simple, easy to use, and I could easily find my favourite sitters and local people from my town. Now I can barely find anyone nearby and the whole thing feels messy and overcomplicated.
I really think this merger is going to lose a lot of loyal customers. Instead of improving the app, it feels like they made it far worse and much more expensive for both owners and sitters. Sadly, I won’t be using it anymore.
The old app worked perfectly fine. It was simple, easy to use, and I could easily find my favourite sitters and local people from my town. Now I can barely find anyone nearby and the whole thing feels messy and overcomplicated.
I really think this merger is going to lose a lot of loyal customers. Instead of improving the app, it feels like they made it far worse and much more expensive for both owners and sitters. Sadly, I won’t be using it anymore.
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