Unusable UI, did a pigeon design this app?
Since river came in the mix the app is practically unusable. I’ve been looking for 20’ how to modify the cost of my services. This is the least intuitive design if seen in decades and I also haven’t had a single booking since Rover took over even though I had plenty before.
Getting worse
Really hard to search and contact multiple ones for availability. Only your selection appears and then have to do the whole search again, request times are not clear and the search takes me 10x longer. Modify the request keeps loading and never stops …
Rover messed up the app
The original app wasn’t already good, now with Rover takeover it’s even worse, like if you’re not going to update it for the best why mess with it? Not to mention I get a completely different search results using the website vs the app.
Luckily was still able to find a cat sitter, hopefully it will all go well, but this app is a disaster, is rover actually run by humans with brains and working eyes?
Luckily was still able to find a cat sitter, hopefully it will all go well, but this app is a disaster, is rover actually run by humans with brains and working eyes?
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Terrible
I tried to sign up with Cat in a flat to be a sitter. This has to be done via Rover who they have partnered with. However there was a technical issue at the final stage meaning the payment they take to verify your identity wouldn’t go through. After many, many messages over more than two weeks, where I received standardised replies, and reassurances they were looking into it as ‘high priority’ it has still not been sorted out. They also said they would keep me updated with progress but I’ve heard nothing so still cannot register. Terrible customer service! If you want to be a sitter sign up with someone else!
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New version
The new app is no longer efficient to find a cat sitter that leaves near where I am. The prices are much more expensive and platform no longer user friendly!
changes
have used cat in a flat for years. unfortunately now it’s been bought by rover it’s so much more difficult to use as a sitter. the new interface is confusing, i’m getting double notifications, one from rover and one from cat in a flat - even though i can’t access cat in the flat anymore !!! the pricing is different and not an upfront cost etc. as a cat owner not much may have changed, but as a sitter it’s just so unusable now and sadly puts me off . this would be easily rectified if sitters could continue on the cat in a flat app but till then i’m afraid i’m no longer comfortable with using the platform and may find another site.
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Merge with rover has ruined this app.
I have loved the cat in a flat app for years as a sitter and for booking sitters for my own cat. The merge has made this app awful. The fees are ridiculous, dog sitters are priority over cat sitters so I’m not getting as many new bookings as before and you have to do a lrover card” which doesn’t work if you aren’t a dog sitter. I will have to go without the app because it’s just not the same.
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From the best thing to hell
I used to absolutely loved this app. Ever since the merger with Rover, it has turned into absolute hell. The once-simple app is now incredibly complicated and glitchy, making it frustratingly hard to book my sitter. To make matters worse, my app is now completely stuck in Spanish with absolutely no way to change the language settings, even though the web version is in English! On top of that, the hidden fees have spiked, making it significantly more expensive for the exact same service. A once amazing app has been completely ruined by corporate greed. Avoid.
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Terrible since joining rover
Terrible decision to partner with Rover. It's hard to use both as a sitter and owner, owners have been struggling with altering visits and payment. CIAF was absolutely fine before .... simple but done the job. Rover is known as a dog app... I regularly got new client's on CIAF, now that has stopped, luckily I still have old regulars. Such a shame. There is nothing good with this change
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No confirmation email after paying
This app has gone downhill. I booked a cat sitter today and paid, no confirmation email came, and there is no way now to contact cat in a flat customer service. I booked through cat in a flat and the only customer service option now is to join rover ! The uk call centre support button goes to the rover app. Unacceptable as I booked and PAID though the cat in a flat app. Half the tabs don’t work, clearly they are having some issues, but still taking money ! I will not use this service from now on, it’s a joke.
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New version is a disaster
I’ve used the app for years and honestly the new app since merging is absolutely terrible. Before, the service fee used to be around £1.50 for a booking, and now I was quoted nearly £35 just in service fees alone, which is honestly ridiculous.
The old app worked perfectly fine. It was simple, easy to use, and I could easily find my favourite sitters and local people from my town. Now I can barely find anyone nearby and the whole thing feels messy and overcomplicated.
I really think this merger is going to lose a lot of loyal customers. Instead of improving the app, it feels like they made it far worse and much more expensive for both owners and sitters. Sadly, I won’t be using it anymore.
The old app worked perfectly fine. It was simple, easy to use, and I could easily find my favourite sitters and local people from my town. Now I can barely find anyone nearby and the whole thing feels messy and overcomplicated.
I really think this merger is going to lose a lot of loyal customers. Instead of improving the app, it feels like they made it far worse and much more expensive for both owners and sitters. Sadly, I won’t be using it anymore.
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Lost all its stars since the merge !
Was a great app before merging with rover , easy to use and understand when sitters had availability at a quick look at their calendar.
Not it keeps logging me out so I could miss a message
Not it keeps logging me out so I could miss a message
Terrible update
The application is now unusable and awful. I won’t be using it again in the future
Oh dear
Cat in a flat was a marvellous and easy to use service but since the take over a lot of the apps intuitive nature has vanished. I can’t even find my last sitter in “search sitters in your area”, it’s like she doesn’t exist. The biggest disappointment is the doubling of cat sitting fees. The charge is now per cat per visit PLUS a 15% fee. This makes a week away a very expensive thing. I have relied on cat in a flat during many a family crisis, when I have had to be away from home, but this dramatic increase in costs will make me think again. So sad that a great business has been consumed by greed.
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New update is awful
I used to love this app however with the new update and Rover Collab the app is now unusable. It is extremely complicated to re-set up my cat sitting account. I am unable to take bookings because of this. The app now looks bland and awful too. Congrats developers.
New format isn’t working well…
This new app update is not working well for me! Change back to how it was!
Terrible overhaul- vibe coded perhaps?
This was an amazing little app, but the April revamp/takeover has absolutely ruined it. The UX is terrible, making it hard to even figure out how to find a sitter as the calendar function is horrific. The new log in is painful, and the whole journey so unintuitive you end up doing the whole thing again and again.
Worse, price visibility is terrible, so you feel like you’re being scammed, and the app now redirects to a Spanish website so perhaps I am. I don’t know who Rover are that took over, but the whole thing is next to useless.
I hope someone has built a better one, I’m off to look.
Worse, price visibility is terrible, so you feel like you’re being scammed, and the app now redirects to a Spanish website so perhaps I am. I don’t know who Rover are that took over, but the whole thing is next to useless.
I hope someone has built a better one, I’m off to look.
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Change To Rover Is A Mess
Had no idea this merger was happening now the app has had the soul stripped out of it visually and then I missed out on bookings that I wasn’t notified about due to not having it updated. This change should have been communicated properly beforehand. Absolute shambles.
From great to awful
I used this app for the past 3 years and had a positive experience so far.
Until it was acquired by Rover and become some sort of hellish UI with terrible design, no clear messages. I lost all my favourite sitters contact details and a lot already decided to leave the app. The sitters are now also becoming more expensive because the app is not allowing them to keep their usual fees.
Very sad and looking for better alternatives.
Until it was acquired by Rover and become some sort of hellish UI with terrible design, no clear messages. I lost all my favourite sitters contact details and a lot already decided to leave the app. The sitters are now also becoming more expensive because the app is not allowing them to keep their usual fees.
Very sad and looking for better alternatives.
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Fusion décevante de Cat in a flat et Rover
J’étais sur l’app Cat in a flat en tant que catsitter depuis des années, tout se passait super bien et depuis la fusion je n’ai plus aucune garde. Le système d’annonces ouvertes à tout le monde qu’il y avait sur cat in a flat était bien plus pratique et rentable pour les catsitter, maintenant on doit juste attendre dans notre coin qu’un client nous contacte personnellement, ce qui arrive bien plus rarement. De plus l’appli rover n’est pas du tout intuitive et fluide, avec des critères ou des titres mal traduis et trompeurs. Je regrette très fortement l’appli Cat in a flat…
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