Catalyst Suite User Reviews

Name: Catalyst Suite
Rating: 2.9 (27 reviews)

Catalyst Suite

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Takes to long

Takes to long to download videos to send to customers. Anything over a minute seldom! Better just to send via personal message

123987643366433790632

2 years ago

Response from developer

Hi there, thank you for your valued feedback. We are eager to understand what you might be experiencing with our app. Please reach out to our team at support@friendemic.com so we can get this resolved to your satisfaction as soon as possible.

App Is Not Good

Super unreliable to upload videos on. Sometimes the app doesn’t open, sometimes it does. It takes a large amount of time to upload videos either on or off WiFi and I’ve check internet speeds which are more than capable of uploading videos.

The worst is when I upload a video and then at the end I get a video upload failure after waiting ten minutes to upload a 1:00 video. Text2Drive is the better uploading app for dealerships. Catalyst does have better resolution but it just never works. It takes 6-8 tries to upload videos. What a nightmare.

Sebascrab1

2 years ago

Pic and videos

Need to go back to format of previous version where picture and video can be uploaded at the same time. App is not user friendly, needs overhaul to make more streamline.

niinjak

4 years ago

Response from developer

Thank you for your feedback. We always welcome suggestions on how we might improve. Could you spare a few minutes on a call to discuss your comments in more detail? Please contact your client success representative (or just email hi@friendemic.com) and we could schedule a few minutes with our product team. Update: As of November 2022, this feature has been reenabled in this App. Thanks for the feedback.

App

This is a terrible app. More often then not it does not work.

123987643366433790632

4 years ago

Response from developer

Great app for our Content & Videos

Our dealership partners love the tool and it’s definitely easy to use!!

Jtflawless

6 years ago

Response from developer

Thank you for the kind words and five-star rating!

Slow connectivity problems

I use this for my work to send vehicle videos to customers, we have to use it to properly track what salesman are making videos instead of uploading straight to YouTube. It adds about 10 minutes to the process due to their terrible slow upload speeds and the app crashing. Even though it states “you may close the app as you upload, just don’t force close it”, I must keep it open (and the screen on) or it will fail to upload. I have tried solving the connection speeds by upgrading the WiFi for faster speed as well as switching to use cell data for an upload and it is still just as slow.

Cknight199

6 years ago

Response from developer

CKnight199 - We appreciate you taking the time to relay your video connectivity issues. We have escalated this internally. We value your input and would appreciate any further issues be reported directly to your Client Success Representative at 911@friendemic.com.

Not iPhone 11 Pro Ready

Having a very hard time pressing the buttons at the top left and right of the screen makes it hard when I’m working a deal... been a huge deal for a lot of my coworkers since we use this all time. Please fix. Other than that it’s not too bad as a mobile CRM

Abatinga

6 years ago

Response from developer

Abatinga, Thank you for relaying this feedback. We've passed it along to our product development team. We value your input and would appreciate any further issues be reported directly to your Client Success Representative at 911@friendemic.com.

Glitchy

Have been using this app for some time. Need it for work and it has not worked for over a week. It is something I use multiple times though out the day. Only thing I hear is “we’re working on an update” 😳

bugfam4

7 years ago

Response from developer

Thank you for taking the time to provide this feedback. We apologize for any delays our updates have caused and our team is actively working on a resolution. We value your input and would appreciate any further issues be reported directly to your Client Success Representative at 911@friendemic.com.

Rarely works.

Always have to install/uninstall.

koriii c

7 years ago

Response from developer

Thank you for taking the time to leave this review. Our developers are actively working on a fix for this issue and would appreciate any additional insight you can give. Please reach out to your Client Success Representative at 911@friendemic.com and they can assist you further.