Nancy True
You guys make banking fun!
Love CBT
Always an ease with them. I’m with this bank for 10 years and plan on staying. Great service and like family to me
Online banking
I’ve talked to a customer service (girl’s name is Lynn Werge) she walked me through the steps for accessing my online banking and despite my computer semi-illiteracy I was able to get it done easily. I really appreciate her insistence and care to make sure I’m able to do what I needed. I moved to another state where is no office of CTB, but I plan to keep my account, because this bank’s customer service is the best I experienced (not only today’s operation) and there was no problem that I was not able to solve, so thank you.
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Response from developer
That's wonderful to hear! Thank you for your feedback!
CBT App
App not user friendly. Extremely difficult when trying to deposit a check. Taking a picture of a check and centering the account number and endorsement are not easy. I had to go into the branch to make my deposit. Luckily it worked with this one check but with several attempts .
…
One star rating because I tried to deposit my check any rejected saying it’s over my limit. Nonsense. I already signed the Back also.
Not useable
The app is useless. Does not work.
Excessive withdraw
I can believe they charged me 40 dollars for taking out money in my savings why I don’t understand I’m barely making ends meet and have a small savings for my emergency use really upset I liked 1st bank way more then this one one way or another they rob us of my hard earned money
Personal service
Our local branch of CB&T is exceptional for its personal attention to customers . It operates as a neighborhood bank, knows most customers by first name, provides notary and other services and has a great community reputation.
App dosent allow payments
I can’t make my Heloc payments. App have a monthly payment option.
No more running balance?
Now when I go to the app It has no running balance? Also m daughter was at my house today,she zilled me 200.00 for my Bda..it is now next day & still does not show on app? So I called the 24 hour number to get my balance & after I enter m info,it said we are closed,call back during hours opened? HUH? I have been with this bank 24+ years& this so called New Update is a joke.
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Depositing a check is a task
The app cannot recognize a check endorsement so you have to try about 7-8 times. From that point it will say that it cannot see the corner of the check so you must tape them down. After another 5-6 tries your check will be accepted (if you’re lucky)
I deposit at the branch usually because it’s faster than the app 🤣
I deposit at the branch usually because it’s faster than the app 🤣
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Capturing images does not work consistently
When I enrolled with Ca Bank & Trust I thought that all the problems with my previous bank would be a problem of the past… was I wrong?
CA Bank&Trust has a bigger issue than I’ve ever experienced with my old banking institution. Not being able to remote deposit a check seamlessly is frustrating…
CA Bank&Trust has a bigger issue than I’ve ever experienced with my old banking institution. Not being able to remote deposit a check seamlessly is frustrating…
Terrible
The newest update makes it hard to see what your transactions are on your phone. You will not know who they are paying because all you see is numbers and the word purchase. Every entry should be clear. I’ve reported things because I didn’t know what it said. Until I can ready where my money is going I’m gonna keep reporting.
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Horrible Bank App
This app always gives me trouble. Doesn’t load properly. Somehow shut off certain portions of the app and gives me an “error” message. I am not even a year into this bank and am so unhappy. I’m so sad that FirstBank transferred to this bank!! I had been with FirstBank for years and very much appreciated their 24-hr customer service and assistance, especially for somebody who travels during different tome zones. This bank downgraded terribly.
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Not the easiest for mobile deposits!
It takes too long if I let the camera take the photo, so most of the time I have to take the photo manually! What’s with the new account activity showing 15numbers instead of the name of vendor?
Response from developer
We apologize for any inconvenience. We would like to understand more about your experience and troubleshoot with you, if you could please reach out to us at 888-217-1265, Mon - Sat from 5am - 8pm PT. Thank you for your review!
Future transaction
CBT is great after the takeover from First Bank. What is doesn’t have is future transactions or deposits. That would be a nice touch.
Error code 1003
I haven’t been able to log on for the past 3 days and it continues to say error code 1003
John
New here ??
Older was better
All the new update is not better. Monthly statement is now harder to access. Combined all transactions is more confusing, when trying to balancing checking. Go back to old system.
Chino Branch
The staff & management are the best team
Always professional & helpful
I plan to open 2 additional accounts with them.
Always professional & helpful
I plan to open 2 additional accounts with them.
