Great system
Application is very convenient
Rude Agents
The agents are rude and not helpful.
The absolute worst servicer ever!
This company is completely inflexible and despicable, if you have a choice run as fast as you can away from this company.
Cenlar
is number one, the best and easiest ever to work with
Terrible Customer service
Terrible and inaccessible for any kind of question. Late responses.
The Best
Very nice
Easy to make payments
It is very easy to make additional principal payments online!
Okay, Not Stellar
The app is okay but has rough edges: (1) FaceID takes an extra click to activate, (2) mortgage totals update in some places but not others,(3) statement location buried. It feels like the development team doesn’t use the app.
Payments
Partial payments not allowed
That should be enabled
That should be enabled
STOP!!
Resetting my password and turning off my faceid. What is the point of this app if you keep locking me out? My devices are updated with the latest software.
Feb 24, 2026
What a pointless app! Agent on the phone says to send a message for requests and the app will time out and log you out so your message is lost and doesn’t get sent. I tried 3 times.
Feb 24, 2026
What a pointless app! Agent on the phone says to send a message for requests and the app will time out and log you out so your message is lost and doesn’t get sent. I tried 3 times.
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Bill Pay
Easy to use and manage my account
Inconsistent
FaceID registration gets randomly lost
App is not user friendly
It’s difficult to find details on escrow payments and the escrow analysis document that’s run annually.
24/7
Needs 24/7 access
Worst Mortgage Company Ever
The people who answer the phones for Cenlar have consistently provided incorrect information on taxes and interest rates. Each time I’ve called (for the same issue) the sound quality on their end is trash, you can barely understand what they’re saying. They like to send bogus offers to lower your rate, with no intention of honoring the offers. Each time I call, they ask the same questions repeatedly and don’t listen to the what the customer is actually saying. They bounce you around from one department to another. This company is being reported to BBB.org for their business practices.
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Libbe
Great app tto pay off mortgage
Not able to login.
Some issue on the backend system is preventing login.
Absolutely Awful Onboarding
I just had my home loan transferred, not by my choice. Getting set up was excruciating. The Cenlar app doesn’t allow paste or autofill from a password app. It required authentication of the same information multiple times after entering info on previously filled out fields. I’m finally in the app. Here’s hoping that the rest of the app works.
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Easy to use
I like that it has all the info I need to make my loan clear to me and stay on top of my payments and history.
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