Bugs
App is terrible has a ton of bugs and doesn’t allow you to use rewards.
Bad customization
The older version was better at customizing ingredients , now it’s forcing lettuce and tomatoes on your sandwich and can’t add extra mayo like i normally would. I like to use the app to avoid speaking loudly over the cashier but now i have to go in and order everytime. Fix the customization
First time
This was our first time to a. Charley’s Cheesesteak. The sandwiches were good, fries not overly hot, iced tea seemed like it had been made with the second round on the tea bags, and the one restroom was out of order after only one week. Maybe we’ll give a second chance at some point. 🤷🏼♂️
Charley’s at 2770 Carson St Lakewood
Awesome service, clean restaurant (in a Walmart) open late! Everything made to order and always hot!
Terrible app
This is honestly one of the worst food apps on here. Literally it bugs out sometimes to where I can’t even lay or use rewards points. Def going to consider never coming to Charley’s again until this terrible app is fixed.
No mayo No Lettuce
Seems to be a problem when you customize a cheesesteak while simultaneously asking for no mayo and no lettuce. In the previous version all the ingredients can simultaneously be turned on and off. With this it doesn’t appear that the request for no mayo and no lettuce is seen on the receipt by the cooks who are making it. I think there an issue you guys need to look into.
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2 for deal doesn’t work!
I’m frustrated over the 2 for 7.99 deal on sides. When ordering in the app, it won’t go through, so it forces you to buy them separately. Why have the option if it doesn’t work. Other than that, I’ve never had issues.
It’s not working right
Ever since my Charley’s app has been updated, I’ve had nothing but problems. I tried to set up a pick up order on it and it wouldn’t even add my choices to the “bag”. Then when I’ve tried to do a delivery order, the part that usually pops up so you can put in your address doesn’t come up and then when you hit make the order, it tells you to add a full address for the delivery. Now how can I put my address in when there’s nothing opens up so I can do it. It makes no sense. I’ve deleted the app and reinstalled the app 5 times now and it’s still doing the same thing, NOT WORKING!!! I do like Charley’s but how am I supposed to enjoy it if I can’t get it delivered or set up an order to be picked up? Someone needs to fix this, SOON!!!
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Earn or Spend but not both
Could not spend points and also earn points on my order. Ordered sub, fries, drink and used points to pay for fries. When scanning to earn points on the order it took away the free fries. Maybe you can’t earn and spend on purpose or maybe a bug. Store 00430 gets 5 stars because they discounted the fries when the app failed.
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Mac&chesse bites
I love the new items
Best Charley’s There is
Outside of the consistent sandwiches they make, the galleria location which I’ve been coming to for the last five years have never let me down. Always have a smile and are some of the nicest people in the food court. My favorite location and pretty much visit everyday. Love the ladies who take the orders, shoutout to the cooks for consistent food and quality!
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Unusable
I love the restaurant, but your app is literally unusable right now. It gets stuck on load screens indefinitely. I had to log into the website to order food.
Version 2.1 Issues
The app was fine before the update to version 2.1. I have not been able to place an order for delivery since the update, keep getting an error message to enter my delivery address when there are no fields to enter it.
The best 👍
Amazing and wonderful place
App sucks
Glitchy. Sign in sucks. Bad app
PLEASE UPDATE PAYMENT INFO
I hate that I have to enter my credit card every time. Please fix this!!
La mejor
El mejor personal y am able que hays
Charley’s rewards
Today was our first visit to Charley’s. We had a delicious meal and will be back
2 stars for the app
Love Charley’s cheesesteaks, but only 2 stars for the app. It didn’t send the customizations over. We don’t like onions/mushrooms/etc. I made the changes and hit save. Got my food (30min from my home), and made the mistake of not checking before we left. We were in a hurry. Got home & both are covered in onions, mushrooms, etc. I even was supposed t remove the lettuce, tomatoes & mayo, but it was all over. Will never use the app again. Getting the sandwich right is worth waiting over the inconvenience of a waste of food when I get home. My dogs are eating good tonight
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The worst app available
Instead of making things easy and efficient, the developers decided to go the other way on this one. There is no way to save payment for repeat use and definitely not a convenient method such as Apple Pay. Orders constantly throw error messages. It is a shame because I like the food.
