Scan options for missing points
The scanners worked just as advertised. No issue. Once I found it on the app.
trash
this app is so horrible from the ground up and whoever is in chsrge of developement should be fired
Food review
My food was amazing!
Great service
I love the Cadillac store in brandywine always cleaned and quick service
Horrible
App load inconsistent, very slow most of the time & stuck a lot.
Great food
Great service
App not functional
Even when I have full bars, the app refuses to load the menu to let me order. In general it is very slow.
Edit: one hour in and it is STILL not working. I will never use this god forsaken app ever again.
Edit: one hour in and it is STILL not working. I will never use this god forsaken app ever again.
App order
Wanted to place an order on the app 10 mins just to be able to place a single item I’ve spent more time looking at the loading screen than placing my order. Honestly it would’ve been faster to drive and place the order in person. Made me frustrated and not want to even order or eat from this place. It’s 2026 and we’re basically going into 2027 hires better engineers and developers to fix this app and in the time it took me to write this review the app is still on the loading screen like what updates were even done.
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New Update
Edited: Turns out they turned off online ordering at this store, but the app doesn’t tell you that!! It just lets you go all the way through, then fails at the payment. Come on, Charley’s…you can do better!
I was so excited to see that you can store a card in the app, but it doesn’t work!!
I was so excited to see that you can store a card in the app, but it doesn’t work!!
1st Impressions
Not a great 1st order. Preferred online and showed up no would answer drive thru doors locked 30 min after opening. Now I’m worried looks closed but a lady finally answered she is working on order. Maybe short staffed?! I’ll but will not be anxious to go here again
Bugs
App is terrible has a ton of bugs and doesn’t allow you to use rewards.
Bad customization
The older version was better at customizing ingredients , now it’s forcing lettuce and tomatoes on your sandwich and can’t add extra mayo like i normally would. I like to use the app to avoid speaking loudly over the cashier but now i have to go in and order everytime. Fix the customization
First time
This was our first time to a. Charley’s Cheesesteak. The sandwiches were good, fries not overly hot, iced tea seemed like it had been made with the second round on the tea bags, and the one restroom was out of order after only one week. Maybe we’ll give a second chance at some point. 🤷🏼♂️
Charley’s at 2770 Carson St Lakewood
Awesome service, clean restaurant (in a Walmart) open late! Everything made to order and always hot!
Terrible app
This is honestly one of the worst food apps on here. Literally it bugs out sometimes to where I can’t even lay or use rewards points. Def going to consider never coming to Charley’s again until this terrible app is fixed.
No mayo No Lettuce
Seems to be a problem when you customize a cheesesteak while simultaneously asking for no mayo and no lettuce. In the previous version all the ingredients can simultaneously be turned on and off. With this it doesn’t appear that the request for no mayo and no lettuce is seen on the receipt by the cooks who are making it. I think there an issue you guys need to look into.
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2 for deal doesn’t work!
I’m frustrated over the 2 for 7.99 deal on sides. When ordering in the app, it won’t go through, so it forces you to buy them separately. Why have the option if it doesn’t work. Other than that, I’ve never had issues.
It’s not working right
Ever since my Charley’s app has been updated, I’ve had nothing but problems. I tried to set up a pick up order on it and it wouldn’t even add my choices to the “bag”. Then when I’ve tried to do a delivery order, the part that usually pops up so you can put in your address doesn’t come up and then when you hit make the order, it tells you to add a full address for the delivery. Now how can I put my address in when there’s nothing opens up so I can do it. It makes no sense. I’ve deleted the app and reinstalled the app 5 times now and it’s still doing the same thing, NOT WORKING!!! I do like Charley’s but how am I supposed to enjoy it if I can’t get it delivered or set up an order to be picked up? Someone needs to fix this, SOON!!!
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Earn or Spend but not both
Could not spend points and also earn points on my order. Ordered sub, fries, drink and used points to pay for fries. When scanning to earn points on the order it took away the free fries. Maybe you can’t earn and spend on purpose or maybe a bug. Store 00430 gets 5 stars because they discounted the fries when the app failed.
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Mac&chesse bites
I love the new items
