Cannot even begin to use
Seems like a great app. Shame it can’t load past the page where it asks for money.
SCAM!!!
They are a scam. Won’t refund anything. Won’t stepsons to anything.
Not useful
Not useful
Good Idea, but bad execution
Terrible software. How do they even come up with a debt plan if there software doesn't generate accurate balances and interest rates or sorting.
Won’t work!
I have tried EVERYTHING to delete this app because I no longer want to use it and I’ve emailed several times trying to delete and cancel my account but no response and it’s been weeks of constant emails but no response whatsoever! Why can I not get a response from anyone directly?? Very annoyed about this and I’d like the money yall have taken refunded back to me because I don’t see any indication (and I’ve checked all accounts it’s supposed to pay down) that these funds have been used to pay down my accounts. So where are my funds going??
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App is awful
Took me about 5 tries to link my accounts because the “continue” buttons grey out any time you leave the app (ie like to look for a password in your iPhone notes). Extremely annoying. After finally linking my accounts, I was greeted with the option of either a $60 subscription or a $200 subscription. LOL! Went to go delete my account I literally just made and the instructions are to “click the chat icon on the bottom right to enter a ticket”. There is no chat icon on the bottom right. An infuriating and frustrating 15 minutes I’ll never get back.
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They won’t delete my account
I’m really worried because they basically have no support team and I can’t get them to delete my account or my info. I’ve reached out several times and no one responds but they keep messaging about money that’s been rounded up.
Unfortunately, this is just an idea. Save yourself the lifetime commitment to it, create an excel sheet and calculate your own roundup.
Unfortunately, this is just an idea. Save yourself the lifetime commitment to it, create an excel sheet and calculate your own roundup.
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Is this still in testing phase 1?
Has potential but a lack of cs communication, inconsistency in $ amounts and overall just adds more tasks one has to manage in the overwhelming mound of loan repayment chaos.
Also, poor design…ex when writing to cs the “send” button is covered by the “click here for help icon” and you must find a work around to get your question sent in to cs.
Also, poor design…ex when writing to cs the “send” button is covered by the “click here for help icon” and you must find a work around to get your question sent in to cs.
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Horrible Customer Service
The app is a good idea but the roundups feature didn't work and I could ever get a response on why. So I tried to get my account deleted and it's been over 2 months and I have not gotten a response from anyone. This is some of the worst customer service I have seen. Do not recommend this app to anyone, there are much better options.
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Horrible Customer Service
The app is a good idea but the roundups feature didn't work and I could ever get a response on why. So I tried to get my account deleted and it's been over 2 months and I have not gotten a response from anyone. This is some of the worst customer service I have seen. Do not recommend this app to anyone, there are much better options.
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Less than desirable customer service
I have been waiting on them to have their provider “update” the system so that I can use the change roundup feature.
Back near the end of last year my loan servicer changed from FedLoan to MOHELA. When I tapped “MOHELA” when I was setting up my account it kept saying FedLoan so I linked it anyway with the thought that it would update itself. It didn’t, so I launched a trouble ticket.
November 28, 2022 I got a message from “Bethanie” saying that there was a back end issue and they would have to reach out to their provider and have them fix it.
Since then I reached out Jan/Feb and was told the same thing.
It’s February 25th 2023 and it has not been fixed. No updates or anything.
Horrible customer service.
Back near the end of last year my loan servicer changed from FedLoan to MOHELA. When I tapped “MOHELA” when I was setting up my account it kept saying FedLoan so I linked it anyway with the thought that it would update itself. It didn’t, so I launched a trouble ticket.
November 28, 2022 I got a message from “Bethanie” saying that there was a back end issue and they would have to reach out to their provider and have them fix it.
Since then I reached out Jan/Feb and was told the same thing.
It’s February 25th 2023 and it has not been fixed. No updates or anything.
Horrible customer service.
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Ruined my PSLF
I used chipper this summer to process my public student loan forgiveness application. They claimed this summer that they sent all of my documents to MOHELA. MOHELA says that chipper only send documents for one employee. Now it’s too late to amend the application. This is going to cost me over $60,000 in forgiveness. Worse yet. Chipper has taken down their pslf area so I can’t even review what we did this summer. The biggest problem is that you can never talk to a real person about any of this. Maybe I should Sue.
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Whatever
I found this app after a lot of research and it stopped working after I completed the initial quiz. Pointless.
What happened?
The app just updated this morning and there is no information in regards to a dashboard. What happened to it? I cannot input any information anywhere. This app had no problems previously and everything was easily trackable. It only tells me information pertaining to the quiz.
It was a 5-star app yesterday!
It was a 5-star app yesterday!
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Dumbed Down to Nothing 2.0
Used to actually have a use. Now, it’s nothing but a means of viewing total public student loan debt. I used to be able to setup recurring payments, round-ups, view debt payoff timeline, etc. What happened? Deleting app because it’s just extra storage space for nothing. It’s sad.
Could be good but is very bad
This app could be GENIUS. if they could just get it to work for one second. I’ve had it for a month and a half and haven’t been able to do anything with it~ can’t link my loans, can’t sync anything. it’s sort of a sad joke. i’m sad about it~ get your act together before releasing an app! hello!
Confused
I don’t know why people rate this so high. I’ve tried so many times to get the accounts to link up. It just never works.
Won’t load past purple screen
My iPhone is up to date and I tried downloading the app multiple times, but cannot get past the initial purple screen.
Never even started
Downloaded the app and my screen went blue and nothing else happened. Is it broke?
Hmmmm
I want to like this app. I really do, it has such potential but the app is not working correctly at all. I’ve uninstalled an reinstalled it twice now because I’m in an endless loop. It asks me to link my loans, I do it and try the chip away feature and it tells me I have no loans linked. So I go through the process again and the same thing happens. I’ve even tried through my browser instead of the app and the same thing happens. I’m gonna give it a couple more days to correct itself and I’m uninstalling.
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