Upgrade to equal competition
Being such a large bank consumer services should equal their competitors. This includes showing upcoming or pending debits and credits. And many banks and credit unions have regular ACH deposits like paycheck and Social Security available the evening before. After asking about these type of enhancements through customer service multiple times, it is years later and still awaiting real upgrades.
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CIBC US banking
Mobile app
Aggravated
Since the update yesterday it keeps saying an error has been encountered while I am trying to view my transactions in my primary checking account. All my other accounts are fine.
Major upgrade
Much better than the old version!
Additional Upgrades Necessary
First all of the pending transactions do not show like they used to with the old app so that is definitely a negative feature and downgrade with your technology.
Secondly, many other banks and credit unions automatically have our regular income deposit from paychecks or Social Security available much earlier then your institution. I had put in a suggestion for this years ago through customer service and they said it would be passed on since funds are available in other institutions after midnight in some cases (the day before regularly scheduled deposits).
We do hope you continue improving your mobile banking app especially after you closed all of the suburban branches in the Chicagoland suburbs.
Secondly, many other banks and credit unions automatically have our regular income deposit from paychecks or Social Security available much earlier then your institution. I had put in a suggestion for this years ago through customer service and they said it would be passed on since funds are available in other institutions after midnight in some cases (the day before regularly scheduled deposits).
We do hope you continue improving your mobile banking app especially after you closed all of the suburban branches in the Chicagoland suburbs.
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