Enhancements are necessary
There are a few enhancements that definitely need to be made and tested before they roll out. As of today, the transaction and balance from yesterday is not even showing, so it’s incorrect. In addition, the upcoming transactions have never worked it always says there’s an error. Finally, other banks and credit unions allow consumers to have early access to regular direct deposits. These are all things that can easily be accomplished from such a large institution, making so much money. Keep up with the competition, or you will lose more consumers.
Show more
KKlak15
So-so
I’m not a fan of the new app. 1. There is still no running balance, surprisingly. 2. I’m hoping the large banner at the top goes away, it doesn’t belong there. 3. When you go to an account, the transaction screen should be the default - why have it be account information? 4. Also, now your transactions don’t include merchant information, you have to drill down into each transaction to find out who it is. CIBC, you can do better.
Show more
E3Ellie 368457
Upgrade to equal competition
Being such a large bank consumer services should equal their competitors. This includes showing upcoming or pending debits and credits. And many banks and credit unions have regular ACH deposits like paycheck and Social Security available the evening before. After asking about these type of enhancements through customer service multiple times, it is years later and still awaiting real upgrades.
Show more
KKlak15
CIBC US banking
Mobile app
HHarryKadong
Aggravated
Since the update yesterday it keeps saying an error has been encountered while I am trying to view my transactions in my primary checking account. All my other accounts are fine.
WWhat2do76
