Cinemark Theatres User Reviews

Customer Experience

Positive experience56.7% of reviews
Neutral7.3% of reviews
Negative experience35.9% of reviews

~ Based on 1,089 written reviews from the US App Store.

What users say

Is Cinemark Theatres Safe?

Cinemark Theatres appears safe based on user ratings. AppsHunter Safety Score for Cinemark Theatres is 98/100.

This assessment is based on 872,657 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.9% of ratings point to a safe experience
1.1% of ratings suggest some concerns
1.0% of ratings point to a risky experience

~ Based on 872,657 App Store ratings for Cinemark Theatres.

Is Cinemark Theatres Legit?

Cinemark Theatres appears to be a legitimate app. AppsHunter Legitimacy Score for Cinemark Theatres is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best times

I love my movies. Best purchase ever

Can’t get tickets

App won’t let me buy tickets unless I buy food. It pauses at the food screen and doesn’t respond when I press “continue”. Going to see film at a different theater that doesn’t require food purchases to watch a movie.

The Cinematic Experience

Movies are back in a big way! There is no replacing going to the big screen with friends and family. 2026 is a big year for blockbusters, and Cinemark Theatres is the only way I will watch .

Tap to pay

Why isn’t Apple Pay offered as an option to pay for membership? What if I don’t want to store my credit card info on your site?

Movies

Love the atmosphere!

Love cinimark

I always enjoy. Going to the movies. I love taking my family.

Great

Great and easy to use good rewards system

Movie day

This place is one of my favorite places to go and relax. Customer service is always great and the people are super friendly.

Horrible App

This app constantly has password issues. Trying to fix them is a frustrating circular black hole. Each time I have to delete the app and reinstall it in order to get to my movie tickets.

Great app

App is very convenient, I could order everything I need and forget standing in long lines

Trouble signing in

I always have trouble signing in, it loops into authentication and submitting email and password and it doesn’t allow me to log in, hope this review can help with that

Horrible app

App never lets you sign in

Great Experience

We enjoy Cinemark , always great customer service and a enjoyable clean theatre !

BEST THEATER

My family and I only go to this theater! Best staff, best seats and always playing all the best NEW movies!

Love

Love love love it

Decent

Haven't had any technical issues with the app and all relevant information seems to be accurate. Just wish they could honor military discounts on in app ticket buys.

No fees!?

I had fees added to my purchase despite allegedly having “no online fees” with no explanation given.

Login Issues

The login rate is absurd. And someone there’s almost ALWAYS an error logging in so you have to wait hours or just go on their site?

Love it

Love this thank you

Notification overload

Please stop spamming the notifications. I don’t need daily (minimum) notifications, especially for things like buying popcorn.
If I’m at the theater, I might buy concessions. But if I’m eating breakfast on my way to work at the office, I can guarantee you I don’t want overpriced movie theater popcorn.
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