Cinemark Theatres User Reviews

Customer Experience

Positive experience57.4% of reviews
Neutral7.2% of reviews
Negative experience35.4% of reviews

~ Based on 1,030 written reviews from the US App Store.

What users say

Is Cinemark Theatres Safe?

Cinemark Theatres appears safe based on user ratings. AppsHunter Safety Score for Cinemark Theatres is 98/100.

This assessment is based on 872,657 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.9% of ratings point to a safe experience
1.1% of ratings suggest some concerns
1.0% of ratings point to a risky experience

~ Based on 872,657 App Store ratings for Cinemark Theatres.

Is Cinemark Theatres Legit?

Cinemark Theatres appears to be a legitimate app. AppsHunter Legitimacy Score for Cinemark Theatres is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app

Awesome theaters awesome app. Hook me up with some discounts <3

My favorite app

I am always going to the movies this app has been the best! Love the discounts and all the rewards

Worth the drive

We drive 100+ miles and are always pleased

Dumb fees

I will never pay an online ticket fee.

“Error loading page” on all showtimes.

No showtimes appear when clicking on them. Just shows an error and offers to refresh, which does nothing.

Also, before this issue, would constantly freeze during checkout on the page that tries to get you to buy popcorn in advance. Who needs to do that? Forcing someone to that broken page during checkout is incredibly stupid.

Finally they have the nerve to charge a “convenience fee” when the app is in reality inconvenient in a number of ways, and primarily conveniences the theater by freeing up employees from the box office. Just a little dishonesty to pile on to the general incompetence.
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Simple

This app has save me time and connivence.

Perks

I really enjoy how fast and quick I can buy tickets and refund is absolutely amazing!! The perks are the top of my list, free tickets and discounts you can’t beat.🥰

fix yall app!!

trying to buy tickets to coyote vs acme with my cinemark e-gift card and I can’t seem to get past the “error has occurred” when I click on any showtime for any film. please release a new version of the app that fixes it, thx ♥️

Great app

Easy to use and understand

Great application

Awesome application and very friendly user ability.

Movies!

Cinemark has always been a home away from home for me, the one true place I can escape for a couple hours.

All my favorite movies

I’ve seen all of my favorite movies at Cinemark.

4.9 Stars??

How the hell does this POS app have 4.9 stars!? The website is horrible. Constantly glitching to the point I can’t even check out. I thought the app has to be better. NOPE! It’s just as bad. I love cinemas theaters but for the love of God work on your app!!!!

Free movie passes

It’s weird that sometimes it’s free and sometimes it makes me pay fees for the free movie of the month…

GLITCHY

this app always has updates but never seems to actually fix the glitches and crashes this app always has

Lo mejor en películas

Lo mejor

Apps is broken alot

This app constantly breaks and there is no other option to buy tickets other than this garbage app.

Love

It’s so convenient!! Easy to use great discount easy to transfer !!

Comfy

I love Cinemark for its comfy chairs. I wish our Katy Cinemark was like the one in the Woodlands. Spacious, cozy, and you feel like in your comfy couch. Have I said, comfy enough.? Because it is I love Cinemark. I really like theaters in Cinemark that have the great sounding effects.

It used to work great!

I used this app all the time, but when the latest version came out, it stopped opening up the seating charts for theaters. I uninstalled it and tried to reinstall it, but now I can't even log in as it gets stuck on the verifying I'm human thing.
Quite aggravating!