Bad app update
The current update does not work well. The camera feature is now difficult to use to take pictures of receipts and you can’t see what you’re actually uploading.Frustrating.
Bad UX
UI improved in later version which was very good, but the user experience did not, only noticed where to put text/notes besides the uploaded image/file after a while and it does not save the text right away, you have to do 3 clicks for a simple change of text.
Also there’s little information on what can/cannot and what needs to be uploaded together with a receipt on HSA. So sometimes is a back and forth of claim submitted and then resubmit and resubmit until they have everything.
Also there’s little information on what can/cannot and what needs to be uploaded together with a receipt on HSA. So sometimes is a back and forth of claim submitted and then resubmit and resubmit until they have everything.
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Awful update
This app is now much worse than the previous version which was so simple to use. Wound up submitting 4 pictures of one receipt because the app kept automatically taking pictures with no way to stop it!!!!
Incredibly NOT user friendly
I’m a professional and the app and website are incredibly difficult to manage. Claims are repeatedly denied because invoices and treatment plans are impossible to upload correctly. I will never use the service again.
Unable to upload files
Email receipts are becoming more common and it would be great if the app can upload files like PDFs and not just photos.
