ClearCaptions Mobile User Reviews

What users say

Top reviews

Scammers are calling my line

Is there a way to black them

Home phone

How can I start back getting these calls back on the phone instead though this app I rather receive calls on the clear caption phone provided to me

Worthless nonsense even if it’s free

There are multiple FCC authorized providers of free captioning services. I chose this one originally because it was the least intrusive to my privacy. I should have done more research. Their setup and password recovery systems are entirely call based (which is odd for a company dedicated to ensure people who can’t hear have access to phones). They voicemail setup is entirely audio, as opposed to the system that Apple and presumably Google have been using on their phone apps for decades now. The app has an option for password recovery, but it doesn’t work. As stated previously that all has to be done over the phone. As a user, I knew more about the call forwarding process than tech support. Finally, they couldn’t understand or resolve why calls suddenly stopped coming through to me. I was willing to work with them right up until the moment I discovered they were “stealing” my voicemail messages. I had that happen to me before…I WON’T let it happen again! Even free this software if not worth it!
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Mobile app

Thank you for developing the app. This is not meant to be a negative, but rather to let the app developer know of an issue. It was working wonderfully until an iPhone update. I decided to delete and reinstall the app but did not remember password. If you tap on forgot password and enter your email address it crashes. Hopefully that is something they can overcome in the next update.
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Essential Service

After my stroke, I was able to read & speak normally but I was unable to understand what people said on the phone, TV & Radio because of a receptive language aphasia disability. ClearCaptions allows me to call people and receive calls because I can read the transcription of the conversation. Life saving device. I highly Recommend Clear Captions to people that cannot understand conversations.
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Rings to vm

Clear captions phone rings strait to voicemail. or it rings to my cell phone. uninstalled the app. now it just goes strait to voicmail. missed call dot. just aggravated and annoyed at this point.

Not working at all ever.

Not working it’s terrible!

Great service

I had a long talk with my friend! The size of the font is Larry enough to read .
Thanks for the service.

owner of phone

no service on iphone for a month that’s terrible

Clear Captions

Captions on my cell phone has made my life so much easier. I can now understand what people are saying.

Great app

Very helpful when my hearing aids are in another room.

My phone

The whole process was the easiest thing I’ve ever done. Guy signed up and a man came and showed me every detail of the phone. Set everything up for me. He was superb!!! The phone is so easy to use!! I’m so very happy. He even cashed the day ahead to confirm. Love it!! Thank you so much!! I’m totally blessed!!!
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Review

Ann Zeiss,
I am loving it, but having problems. I can’t pick up my cell phone and call out from there. It seems to be connected now through my ClearCaptions phone. I am also having difficulty sending out texts. 🤔

Calption delayed

Caption bit delay

I am a Medical Doctor

It is very unstable communication.

Outdated technology. Not real time

3-4 second lag which is horrible trying to get a job.
Cannot understand heavy accents.
Use MS Teams or Zoom with captions that are real time and translate individuals with accents perfectly

Bad

Never works right.Maybe a landline would work better than my cell phone.

Support

What wonderful service for those who are in need of it I highly recommend*****

My Savior in Noisy Situations

This app on my cellphone can be lifesaving in an emergency situation.

Crashes

I’ve had the app for some time but couldn’t remember the password so I clicked the password reset put in my email clicked “ retrieve “ and the app crashes 🙄
I qualify for the app as well as other deaf services so I had the app legally
Not sure why the app crashes when I try to retrieve the password ??
So it gets a 1 ⭐️ rating
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