Terrible APP
Please have the app tested by some of your friends and they will tell you how bad it and what to amend.
1. Buy Tickets (should show at all time)
2. Schedule (usfull)
3. You seem to concentrate on my trips
1. Buy Tickets (should show at all time)
2. Schedule (usfull)
3. You seem to concentrate on my trips
This is a scam
I purchased a ticket through the app but in failed to add the ticket to my apple wallet. I was given a generic error message then the main screen loaded. I got no confirmation e-mail either despite entering my e-mail when purchasing the ticket and being told I’d get a confirmation email. This means I can’t retrieve the ticket I paid for. I am also finding it impossible to contact customer services. Trying to go via the chat but agent just loops me back to the booking page.
Show more
Needs more customer discovery
It’s an OK product in need of real customer feedback. Feels a bit like it was built by a team that either couldn’t talk to customers or wasn’t permitted to do so. It’s got potential. It would go even better if they opened up an api for developers to use to help with train tracking, forecasting, and schedules. It might take some of the pressure off this team who probably had more than this app to handle. Great work and I hope they can speak with customers to get better testing data in their hands!
Show more
App needs improvement
The CP app is extremely glitchy and unreliable. Given that many train stations lack appropriate information for travelers regarding arriving and departures a working app would be a great resource . My advice: print your tickets or save them to apple wallet if you have an iPhone . Don’t trust the app you keep your tickets or give you guidance .
Show more
Does not want to work
Despite my deleting and re downloading the app, keeps informing me there is no internet connection. This is utterly useless.
Won’t open
Terrible! Told by CP that employees to use only this app since I had another ticking app open. Well, the one I had open works! All I get from CP is the green page with the logo. I did register. But unable to look for information!
So poor
Why to give the number of passengers to search for trains?
Why a recent arrival gets invisible just a moment after arrival?
Why no booking of a ticket until (real time) departure?
And so much more...
Why a recent arrival gets invisible just a moment after arrival?
Why no booking of a ticket until (real time) departure?
And so much more...
Error on Startup
I am unable to open the app nor the site on the web. Any eta on when this will be fixed?
Clunky, terrible to use as a visitor
As many ticket machines don’t take contactless payments, I thought the app would make life easier- it doesn’t.
Tried to register, but when I submitted all my data, ‘an error occurred’ so was only able to buy tickets as a guest.
As a guest, I had to submit id details of all passengers every time I bought a ticket, the app would not use the stored card details on my phone.
When I eventually got the tickets, the option to store in my wallet did not work, so I had to rely on the email attachment.
Very poor
Tried to register, but when I submitted all my data, ‘an error occurred’ so was only able to buy tickets as a guest.
As a guest, I had to submit id details of all passengers every time I bought a ticket, the app would not use the stored card details on my phone.
When I eventually got the tickets, the option to store in my wallet did not work, so I had to rely on the email attachment.
Very poor
Show more
Shockingly bad
I couldn’t even register my n the iOS app because the phone number field on the form insisted on resetting itself to the UAE area code every time I modified another field on the registration dialog. The zip code also required a numeric value despite the region being UK. The usability of the web page isn’t much better - after selecting a destination and date of travel the default view is every service that day starting at midnight. Truly awful.
Show more
Profile saving for additional passenger is missing. Train status is useful: but not 100% correct.
Old app would store additional travellers & allow ticket purchase for them. That is gone. “Real time” train status very useful but not 100 percent reliable. I have missed trains posted as 20 minutes late which were only 4 minutes late.
The following are mostly-fixed problems from the premature buggy new version release in Autumn 2025:
1. Will not accept LETTERS as part of Residency card number
2. Will not accept my NIF
3. Nationality list does not have E.U.A. (or any other version of the name)
The following are mostly-fixed problems from the premature buggy new version release in Autumn 2025:
1. Will not accept LETTERS as part of Residency card number
2. Will not accept my NIF
3. Nationality list does not have E.U.A. (or any other version of the name)
Show more
Horrible App
I live in Portugal and both the app and website are terrible. They never work correctly. Today I tried and I cannot select the class of seat. So it won’t pull up my search. Get rid of whoever is building your interfaces.
Needs improvement
After previously using the app without issue I cannot now do so. The user registration page does not work on iPhone. User country omits UK. I now have to use the web portal which is less awkward.
Booking problem
Really hard to use can’t even book a ticket from this app
New app is terrible
The app has been updated and it’s very difficult to use. Booking tickets with a discount is impossible.
The old app was far superior.
Very frustrating.
The old app was far superior.
Very frustrating.
Can’t eve create an account
Can’t create an account because United States of America (USA) / Estados Unidos da America (EUA) citizenship and country of residency is not available to choose from.
No option to register US
Absolutely ridiculous - there is no option to register a US address or phone
OK but
Now unusable. Selecting trains works fine but it’s impossible to get past the personal data entry page ( for non-Portuguese users) I’ve used the previous iterations for years and it’s worked well. Now it doesn’t work at all!
The new update doesn’t work.
I’ve used this app for years without problems. With the new update it doesn’t work at all.
bunch of error
nothing is working
