Great customer service but horrible App!
How does a bank with such friendly staff have an app which is so NOT user friendly? The App doesn’t tell you the most important thing for a credit card- amount due and when! Also no access to statements. by far the most useless banking app I have ever experienced
App is terrible
Since becoming a member with the bank, the app hasn’t worked it loads and freezes haven’t actually got into the app. Really disappointed.
Groan
Glitchiest app ever. So annoying when you don’t have a choice but to use it. Do better CFCU
You’re a bank, pay for a better app.
Password reset function allows for minimum 8 characters with no more than two repeated characters. Not a single combination tried worked. Ended up using the website online banking.
Seriously, the app is now deleted and transactions will be managed via the website, that’s the level of quality of this application. You at a bank. This is how your users move funds. Pay attention and solve the friction points of this review and the others. Run surveys and get more feedback and use those in combination. It’s absolutely crucial.
Seriously, the app is now deleted and transactions will be managed via the website, that’s the level of quality of this application. You at a bank. This is how your users move funds. Pay attention and solve the friction points of this review and the others. Run surveys and get more feedback and use those in combination. It’s absolutely crucial.
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Multiple users
App is terrible. Can’t have more than one user for the app. Much preferred the old app.
Very good
The new app is actually quite good. I find it easy to use and simple, which suits me. Plus, OSKO for payments is excellent.
MORE BUGS THAN THE AMAZON
MORE BUGS THAN THE AMAZON
Really, is this the best you can do !
Really, is this the best you can do !
A bad joke
Terrible layout. Also why would anyone not send via osko. Who would purposely want a payment transfer to take upto 3 days and why is it the default.
Old app was better
I prefer the old app. I could see all accounts on the quick view. Easier to use rather than sliding from screen to screen. Not a fan.
Upgrade
The upgrades to the app have made it easier to track my transactions.
New App
Why change something that worked fine. Very annoying.
Not happy
The new update June 22 will not allow me to log back in, keeps saying “The maximum Smart App registration for members associated with ****** has been reached”.
Cannot Run On Device Due To “Security Reasons”
Edit: Still does not support iOS 15.1 at official release.
Have had no problems using the app before on beta versions of iOS, however with the recent update all of a sudden it is not possible. How poorly coded must this app be that running beta iOS software compromises security. Seriously embarrassing.
Have had no problems using the app before on beta versions of iOS, however with the recent update all of a sudden it is not possible. How poorly coded must this app be that running beta iOS software compromises security. Seriously embarrassing.
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Why is it getting WORSE?
So new app came out forced me to download it because the old one was dead in the water and now the new app decides when it wants to work and when it doesn’t. I’m honestly starting to get really tired with this bank totally getting ripped off with fees lately now I can’t easily access the bank either… this is sad I’ve been a loyal customer for over 15yrs now opened my first ever bank account with these guys in like 2005 and still have the SAME ACCOUNT! But I can barely access it unless the app “feels” like letting me in. Already looking at other banks how sad.
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world’s worst bank app
This app is infuriating and never ever works properly. Newest update is better than what it used to be but that’s not saying much because it literally used to be unusable. It’s gotten to the point now where I’m ready to switch banks just to have a functional banking app.
The Worst
This app never loads, doesn’t update when you paypass something, it’s garbage use internet banking
App useless and com 1st customer service useless
App was working fine until an IOS update- after the app date the app stopped working, deleted the app and went to com 1 web site and downloaded the app again, put in my details and the app wouldn’t except details, contacted Com 1 waiting on phone for about 25 minutes - spoke to an operator, explained the issue with the app, gave them all my details which checked out however they still wanted me to tell them the dollar figure of the most recent transaction despite me accurately telling them dates of payments to the account, since I didn’t know the dollar figure they wouldn’t assist me to get the app working.. so no worries- goodbye com 1 I’m taking everything to peoples choice.... so all up - app crashes and their staff can’t help unless you know the exact dollar amount of most recent transaction.. so don’t wast your time downloading this app.
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Community First Credit Union
Banking made so easy. This app is extremely user friendly. Its design is excellent. It is uncluttered and the style of font make the details very clear. It is concise and great to use.
