Professional, kind and helpful tutors!
My child went from hating math, not confident and completed lost to loving math, wanting more math tutorials. Thank you to Cosmo and our tutor Katie!!!
1 star because zero stars isn’t an option.
This is honestly one of the worst app and customer service experiences I have ever had.
The Cosmo app is horribly designed, constantly crashes, freezes, and wastes a significant portion of the class time. And instead of fixing their app, their response is always to blame the customer’s laptop or internet connection.
Seriously?
We work from home all day with video calls running without any problem. Our internet speed is excellent, we have checked and rechecked the network, and the same issues happen repeatedly. The problem is clearly with the app. Yet rather than taking responsibility, they keep giving customers excuses.
And here is the ridiculous part: you are paying $60 for a 50-minute class. On a regular basis, we can lose around 20 minutes of that class because of technical problems. So essentially, we are paying $60 for approximately 30 minutes of actual instruction. How is that acceptable?
The quality control is terrible. Customers are pushed to purchase classes, but apparently nobody thinks it is important to make sure the platform actually works reliably before charging people.
And the customer service? Horrific. Once they have your money, getting someone to genuinely take ownership of the problem seems almost impossible. Instead of saying, “We have an issue and we will fix it,” the approach seems to be, “It must be your device or your internet.”
If you are charging premium prices, you should provide a premium, reliable service. At the very least, customers should receive the full class time they paid for.
$60 for a 50-minute class should mean 50 minutes of class—not 30 minutes because your app keeps crashing.
Extremely frustrating, extremely disappointing, and absolutely not worth the money in its current state.
The Cosmo app is horribly designed, constantly crashes, freezes, and wastes a significant portion of the class time. And instead of fixing their app, their response is always to blame the customer’s laptop or internet connection.
Seriously?
We work from home all day with video calls running without any problem. Our internet speed is excellent, we have checked and rechecked the network, and the same issues happen repeatedly. The problem is clearly with the app. Yet rather than taking responsibility, they keep giving customers excuses.
And here is the ridiculous part: you are paying $60 for a 50-minute class. On a regular basis, we can lose around 20 minutes of that class because of technical problems. So essentially, we are paying $60 for approximately 30 minutes of actual instruction. How is that acceptable?
The quality control is terrible. Customers are pushed to purchase classes, but apparently nobody thinks it is important to make sure the platform actually works reliably before charging people.
And the customer service? Horrific. Once they have your money, getting someone to genuinely take ownership of the problem seems almost impossible. Instead of saying, “We have an issue and we will fix it,” the approach seems to be, “It must be your device or your internet.”
If you are charging premium prices, you should provide a premium, reliable service. At the very least, customers should receive the full class time they paid for.
$60 for a 50-minute class should mean 50 minutes of class—not 30 minutes because your app keeps crashing.
Extremely frustrating, extremely disappointing, and absolutely not worth the money in its current state.
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Bravo
Cosmo is the best app it’s so good and I became so bad at math to the best person in math in my school
I love God
Teaching faster, growing faster, learning even fast
Too many tech problems
The title speaks for itself
