Amazing
5
Hi
By
Professional, kind and helpful tutors!
My child went from hating math, not confident and completed lost to loving math, wanting more math tutorials. Thank you to Cosmo and our tutor Katie!!!
1 star because zero stars isn’t an option.
This is honestly one of the worst app and customer service experiences I have ever had.
The Cosmo app is horribly designed, constantly crashes, freezes, and wastes a significant portion of the class time. And instead of fixing their app, their response is always to blame the customer’s laptop or internet connection.
Seriously?
We work from home all day with video calls running without any problem. Our internet speed is excellent, we have checked and rechecked the network, and the same issues happen repeatedly. The problem is clearly with the app. Yet rather than taking responsibility, they keep giving customers excuses.
And here is the ridiculous part: you are paying $60 for a 50-minute class. On a regular basis, we can lose around 20 minutes of that class because of technical problems. So essentially, we are paying $60 for approximately 30 minutes of actual instruction. How is that acceptable?
The quality control is terrible. Customers are pushed to purchase classes, but apparently nobody thinks it is important to make sure the platform actually works reliably before charging people.
And the customer service? Horrific. Once they have your money, getting someone to genuinely take ownership of the problem seems almost impossible. Instead of saying, “We have an issue and we will fix it,” the approach seems to be, “It must be your device or your internet.”
If you are charging premium prices, you should provide a premium, reliable service. At the very least, customers should receive the full class time they paid for.
$60 for a 50-minute class should mean 50 minutes of class—not 30 minutes because your app keeps crashing.
Extremely frustrating, extremely disappointing, and absolutely not worth the money in its current state.
The Cosmo app is horribly designed, constantly crashes, freezes, and wastes a significant portion of the class time. And instead of fixing their app, their response is always to blame the customer’s laptop or internet connection.
Seriously?
We work from home all day with video calls running without any problem. Our internet speed is excellent, we have checked and rechecked the network, and the same issues happen repeatedly. The problem is clearly with the app. Yet rather than taking responsibility, they keep giving customers excuses.
And here is the ridiculous part: you are paying $60 for a 50-minute class. On a regular basis, we can lose around 20 minutes of that class because of technical problems. So essentially, we are paying $60 for approximately 30 minutes of actual instruction. How is that acceptable?
The quality control is terrible. Customers are pushed to purchase classes, but apparently nobody thinks it is important to make sure the platform actually works reliably before charging people.
And the customer service? Horrific. Once they have your money, getting someone to genuinely take ownership of the problem seems almost impossible. Instead of saying, “We have an issue and we will fix it,” the approach seems to be, “It must be your device or your internet.”
If you are charging premium prices, you should provide a premium, reliable service. At the very least, customers should receive the full class time they paid for.
$60 for a 50-minute class should mean 50 minutes of class—not 30 minutes because your app keeps crashing.
Extremely frustrating, extremely disappointing, and absolutely not worth the money in its current state.
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Bravo
Cosmo is the best app it’s so good and I became so bad at math to the best person in math in my school
I love God
Teaching faster, growing faster, learning even fast
Too many tech problems
The title speaks for itself
Wonderful Experience
Sophia has been an incredible writing teacher for my son for the past five years, from 2nd grade through 6th grade, and we are truly grateful for the time, patience, and dedication she has given him throughout these years.
The progress he has made has been amazing, and his growth has been enormous. From when he first started in 2nd grade to where he is now in 6th grade, we have seen such a tremendous improvement not only in his writing skills, but also in his confidence, creativity, vocabulary, organization, and ability to express his thoughts clearly. It has been wonderful to watch him develop into a much more confident and capable writer.
Sophia has a special way of teaching that makes learning meaningful and encourages children to do their best. She has been patient, supportive, and consistent, while also challenging him to continue improving and reaching the next level. Her guidance has helped him build a strong foundation that I know will benefit him throughout middle school and beyond.
What we appreciate most is that Sophia has been part of his growth for such an important period of his childhood. Five years is a long time, and we have truly seen the difference her teaching has made. She has not only taught him how to write better, but has helped him become a more thoughtful, confident, and independent learner.
We are so thankful to Sophia for investing so much time and care in our son. Her dedication and commitment have made a lasting impact, and we will always appreciate the important role she has played in his academic journey. We highly recommend Sophia to any family looking for a teacher who genuinely cares about her students and their success.
The progress he has made has been amazing, and his growth has been enormous. From when he first started in 2nd grade to where he is now in 6th grade, we have seen such a tremendous improvement not only in his writing skills, but also in his confidence, creativity, vocabulary, organization, and ability to express his thoughts clearly. It has been wonderful to watch him develop into a much more confident and capable writer.
Sophia has a special way of teaching that makes learning meaningful and encourages children to do their best. She has been patient, supportive, and consistent, while also challenging him to continue improving and reaching the next level. Her guidance has helped him build a strong foundation that I know will benefit him throughout middle school and beyond.
What we appreciate most is that Sophia has been part of his growth for such an important period of his childhood. Five years is a long time, and we have truly seen the difference her teaching has made. She has not only taught him how to write better, but has helped him become a more thoughtful, confident, and independent learner.
We are so thankful to Sophia for investing so much time and care in our son. Her dedication and commitment have made a lasting impact, and we will always appreciate the important role she has played in his academic journey. We highly recommend Sophia to any family looking for a teacher who genuinely cares about her students and their success.
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Schedule and refund
Not considerate with scheduling and would not refund even if there is an emergency that day that cannot be predicted in advance for cancellation
This is great!
Hello! My name is Mark, and I am a student in Cosmo. This really has helped me with classwork and schoolwork alike, all while being fun. I recommend this to everyone!
Cosmo is an amazing app
FUN
OMG YESSSS
Im a kid …yes i am !!! And this learning exspareance was great !!!
Cosmo has no italics and bold letters
4.5
Amazing app
Cosmo is such a great app for me to learn. The teachers are also extra kind! I really recommend this app to other families.
Very disappointing experience with Cosmo/ClassUp.
My concerns are not based on one isolated incident, but on repeated problems with their communication, scheduling, and customer service.
Their “progress report” calls often seem to turn into sales calls for additional classes rather than genuine discussions about my child’s progress. Communication with their “Learning Partners” has also been difficult, and the Learning Partners change so frequently that the new person often seems unaware of previous arrangements or account history.
Most recently, our program was set up for ONE CLASS PER WEEK, but Cosmo scheduled two classes in the same week. When I asked them to cancel the extra class that they had scheduled, I was told I would lose the credit because it was within 24 hours—and that I would have to pay an additional $10 if I wanted to use that class later.
A cancellation policy should apply when a customer makes a late cancellation, not when the company makes a scheduling error and the customer asks them to correct it. I find it completely unreasonable to charge the customer for the company’s own mistake.
After dealing with multiple issues like this, I would strongly recommend that parents carefully monitor their schedules, class credits, and charges and keep records of all communication.
Their “progress report” calls often seem to turn into sales calls for additional classes rather than genuine discussions about my child’s progress. Communication with their “Learning Partners” has also been difficult, and the Learning Partners change so frequently that the new person often seems unaware of previous arrangements or account history.
Most recently, our program was set up for ONE CLASS PER WEEK, but Cosmo scheduled two classes in the same week. When I asked them to cancel the extra class that they had scheduled, I was told I would lose the credit because it was within 24 hours—and that I would have to pay an additional $10 if I wanted to use that class later.
A cancellation policy should apply when a customer makes a late cancellation, not when the company makes a scheduling error and the customer asks them to correct it. I find it completely unreasonable to charge the customer for the company’s own mistake.
After dealing with multiple issues like this, I would strongly recommend that parents carefully monitor their schedules, class credits, and charges and keep records of all communication.
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Not much chance to meet the teacher I needed
Bad experience
It’s fun but you’re learning
Cosmo doesn’t feel like learning it feels like a game you have daily missions and it’s makes learning much more fun
My kids, love, ClassUp and the teacher, Mr. Brian
He is wonderful teacher I wouldn’t ask for anyone else the way he teaches my kids. It’s another level. They look forward to the class communicating with him learning from him. This is the best decision we ever made for the kids specially, on the summertime. I’m very grateful to Mr. Brian and signing up with ClassUp I would recommend it to any mothers for out. There is amazing program for the kids to learn reading and writing.
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Nathan
The best app ever
This is such a fun class app my kid is aldready learning so fast
Thanks for the app
