CVS Health User Reviews

Customer Experience

Positive experience39.6% of reviews
Neutral8.8% of reviews
Negative experience51.6% of reviews

~ Based on 6,013 written reviews from the US App Store.

What users say

Is CVS Health Safe?

CVS Health appears safe based on user ratings. AppsHunter Safety Score for CVS Health is 94/100.

This assessment is based on 1,619,529 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.6% of ratings point to a safe experience
2.6% of ratings suggest some concerns
4.8% of ratings point to a risky experience

~ Based on 1,619,529 App Store ratings for CVS Health.

Is CVS Health Legit?

CVS Health appears to be a legitimate app. AppsHunter Legitimacy Score for CVS Health is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t see my medications that are prescribed

None of my past or present medications show up in the app, seems pretty useless if I can’t find anything or look anything up.

Easy to use

I find the app, user-friendly, and easy to navigate.

Pharmacy

Amazing customer service and quick turnaround.

Love being informed

Great

Nice lady

Good work and nice service

I’m In LOVE💕

I just love shopping on the app and using my coupons and bonus dollars and then have my order shipped the same day. I’m in Love

Changed formularies

App is easy to use and customer service is good. Still frustrated with the fact that CVS cracks deals with pharmaceutical companies and change their formulary causing meds to cost outrageous prices. Even though my doctor writes medical necessity. October cannot come fast enough, they clearly got a ton of negative feedback and are changing it back.
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CVS is the BEST!

The CVS ap is so helpful and very worth exploring. It’s not just for ordering prescriptions there are many health resources I find useful on CVS ap also. Thank you, CVS, for truly caring about my health!

Difficulty navigating

It was hard to get to the Store Locator page in the app, I had to actually just google it for it to open in the app

🫶

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I don’t know why it took so long and I still had to go through the same routine

Be upfront with your response

Filling Prescription at CVS

It’s such a wonderful experience to use CVS app to request refills and then getting notified when it’s ready to be picked up. Thanks CVS

A patient

Ease of app usage.

Rx Refills

Fill ones I don’t need yet and not the ones I do need even though I am on autofill

Deb the queen bee

Love using this app
It is so convenient
It stores all of my rewards and coupons
I go to checkout apply everything
Shipping available or pick up
Gives you option of different stores if they don’t have the item you need
But above the coupons help out so much. Thanks for being so awesome CVS.

Convenient and Easy to Use

The CVS mobile app is user-friendly and easy to navigate. It makes managing prescriptions, finding coupons, and shopping for everyday items quick and convenient. Overall, it provides a smooth experience and is very helpful.

Great app

This is a great app and easy to use

Rw

App sucks

Convenient but Tricky

Sometimes it is hard to find things in the app regarding your prescriptions. Not everything is easy to find on the prescription side of things. The rest of the app is easy to use and convenient, especially for vaccines, printing photos, and finding the right photo gift also. Would be 5 stars if the prescription section wasn’t so tricky to use. It’s also hard to find the phone number or store hours of your main pharmacy (prescription side not store side). It used to be your chosen main pharmacy on the front page when you opened the app, now you have to go hunting for it and it changes with each update. Just put all that contact info for the chosen pharmacy on the front page when you tap the prescription bottle and that will solve a lot of the trouble people are having trying to find that stuff.
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Good Service

All around good, efficient service.