Dahabshiil with no shield.
I would never recommend anyone to Dahabshiil, I have sent money to different individuals some takes days before there’s a response. They claim it’s fast payment but I am telling you it’s not. There phone don’t even work, to get response on the message app takes forever to get a reply and it says on the app typically response in few minutes. I had multiple bad experience. When it matters the most they not there.
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Support Team
I am filing a complaint regarding my experience with technical support, which lasted for hours without actually resolving the issue of losing access to my account.
I contacted support multiple times and provided full security verification details during each attempt; however, I was transferred between several agents who had no visibility of previous conversations, forcing me to resubmit my personal information repeatedly.
Responses were significantly delayed sometimes with intervals of over 30 minutes between messages despite the urgent nature of the situation.
On one occasion, the chat session was automatically closed without a resolution, even though I was still actively engaged in the conversation.
I contacted support multiple times and provided full security verification details during each attempt; however, I was transferred between several agents who had no visibility of previous conversations, forcing me to resubmit my personal information repeatedly.
Responses were significantly delayed sometimes with intervals of over 30 minutes between messages despite the urgent nature of the situation.
On one occasion, the chat session was automatically closed without a resolution, even though I was still actively engaged in the conversation.
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Terrible Service – Cancellation Not Honored
I had one of the worst experiences with Dahabshiil Money Transfer. I sent money on Saturday expecting it to reach my client within 5–10 minutes. When the transfer was delayed, I immediately contacted customer support and requested that it be canceled. They confirmed that the cancellation was successful and told me my money would be refunded within 3–5 days.
Then, about 24 hours later, I received an email saying the recipient had received the money anyway—even though I was explicitly told the transfer had been canceled.
This is completely unacceptable. If a company confirms a cancellation, it should not process the transfer afterward. I lost trust in their service because of the poor communication and failure to honor their own confirmation. I would not recommend Dahabshiil to anyone looking for a reliable money transfer service.
Then, about 24 hours later, I received an email saying the recipient had received the money anyway—even though I was explicitly told the transfer had been canceled.
This is completely unacceptable. If a company confirms a cancellation, it should not process the transfer afterward. I lost trust in their service because of the poor communication and failure to honor their own confirmation. I would not recommend Dahabshiil to anyone looking for a reliable money transfer service.
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Wax baa idinka Qaldan
Waxa adag inaad akhriyi karto magacyada dadkii aad wax u dirtay qoraalka dhexda ayuu ka go an yahay ee iska hagajiya
Self employed
The best money transfer quickly get paid my parents thanks Dahabshiil.
