Transfer money to the app online bending under review
I have been following up on this case for the past six days, but I still have not received the help or resolution I need. I have contacted customer service multiple times, yet my concerns have not been properly addressed. I have followed all of the instructions provided to me, including completing the required three-month process, but I have still received no meaningful assistance. Whenever I ask questions or try to explain my situation, I feel that my concerns are not being fully understood. I am asking for clear communication, proper guidance, and actual assistance with resolving this matter. I would greatly appreciate it if my case could be reviewed and escalated to someone who can properly assist me.
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Thank
You
The Most Confusing User Interface I’ve Ever Used
The app’s user interface is confusing and potentially misleading. On the Transaction History page, completed transaction details are displayed alongside “Pay” and “Delete” options. Clicking “Pay” actually starts a new payment, which can easily lead users to make an unintended duplicate transaction.
A transaction-history page should clearly label this option “Send Again” or “Make a New Payment” instead of “Pay.” This design should be corrected to prevent confusion and accidental payments.
A transaction-history page should clearly label this option “Send Again” or “Make a New Payment” instead of “Pay.” This design should be corrected to prevent confusion and accidental payments.
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Customer car
Non
Yahye
Its boor and slow to send the money its very hard to send the money and when you send the money its very hard to revieved money theres no way it can be helpful for this xawalah i hope they changed
Mr Kadar Saban
One of the best and reliable Mobile money transfer company.
App needs a lot work
When I downloaded and tried to create an account, it always ended up giving me an error and I had to close it
User beware - Debanked
Very Disappointed
Extremely disappointed with the service I received. My bank closed my account after the name of the person I was sending money to matched someone on a watch list. I understand that situations like this can require additional checks, but what has been most frustrating is the lack of communication and support from this company.
I have tried reaching out multiple times and have not received a proper response or meaningful assistance. The customer service has been extremely poor, and I have never experienced service this bad from a company handling something as important as financial transactions.
Very disappointed with how this situation has been handled. I expected much better communication and professionalism.
Extremely disappointed with the service I received. My bank closed my account after the name of the person I was sending money to matched someone on a watch list. I understand that situations like this can require additional checks, but what has been most frustrating is the lack of communication and support from this company.
I have tried reaching out multiple times and have not received a proper response or meaningful assistance. The customer service has been extremely poor, and I have never experienced service this bad from a company handling something as important as financial transactions.
Very disappointed with how this situation has been handled. I expected much better communication and professionalism.
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This app is Scam
Please don’t create an account with them, don’t upload your important identifications, don’t try to send money through this app. I am warning you, they are not real, they are scammers and not professional.
Chat and promo codes
You’re keep sending me promo code for free of transfer fee and never seem to work , your chat also takes more than 20 minutes not less than one minute
Terrible customer service
Terrible customer service.
Dahabshiil with no shield.
I would never recommend anyone to Dahabshiil, I have sent money to different individuals some takes days before there’s a response. They claim it’s fast payment but I am telling you it’s not. There phone don’t even work, to get response on the message app takes forever to get a reply and it says on the app typically response in few minutes. I had multiple bad experience. When it matters the most they not there.
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Support Team
I am filing a complaint regarding my experience with technical support, which lasted for hours without actually resolving the issue of losing access to my account.
I contacted support multiple times and provided full security verification details during each attempt; however, I was transferred between several agents who had no visibility of previous conversations, forcing me to resubmit my personal information repeatedly.
Responses were significantly delayed sometimes with intervals of over 30 minutes between messages despite the urgent nature of the situation.
On one occasion, the chat session was automatically closed without a resolution, even though I was still actively engaged in the conversation.
I contacted support multiple times and provided full security verification details during each attempt; however, I was transferred between several agents who had no visibility of previous conversations, forcing me to resubmit my personal information repeatedly.
Responses were significantly delayed sometimes with intervals of over 30 minutes between messages despite the urgent nature of the situation.
On one occasion, the chat session was automatically closed without a resolution, even though I was still actively engaged in the conversation.
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Terrible Service – Cancellation Not Honored
I had one of the worst experiences with Dahabshiil Money Transfer. I sent money on Saturday expecting it to reach my client within 5–10 minutes. When the transfer was delayed, I immediately contacted customer support and requested that it be canceled. They confirmed that the cancellation was successful and told me my money would be refunded within 3–5 days.
Then, about 24 hours later, I received an email saying the recipient had received the money anyway—even though I was explicitly told the transfer had been canceled.
This is completely unacceptable. If a company confirms a cancellation, it should not process the transfer afterward. I lost trust in their service because of the poor communication and failure to honor their own confirmation. I would not recommend Dahabshiil to anyone looking for a reliable money transfer service.
Then, about 24 hours later, I received an email saying the recipient had received the money anyway—even though I was explicitly told the transfer had been canceled.
This is completely unacceptable. If a company confirms a cancellation, it should not process the transfer afterward. I lost trust in their service because of the poor communication and failure to honor their own confirmation. I would not recommend Dahabshiil to anyone looking for a reliable money transfer service.
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Wax baa idinka Qaldan
Waxa adag inaad akhriyi karto magacyada dadkii aad wax u dirtay qoraalka dhexda ayuu ka go an yahay ee iska hagajiya
Self employed
The best money transfer quickly get paid my parents thanks Dahabshiil.
Delay and inconvenience customer service
Very disappointing experience with Dahabshiil. I expected a reliable money transfer service, but my recent case has caused a lot of stress and inconvenience.
I provided the transaction details and information available to me, but instead of resolving the issue quickly through their own records, I was asked to provide a bank statement that requires me to visit a branch. This has delayed the process, even though the matter is urgent.
I feel that more responsibility should be taken by the service provider to investigate and resolve transaction issues efficiently. The lack of a quick solution and proper support has seriously affected my trust in Dahabshiil.
I hope Dahabshiil improves its customer service, communication, and internal verification process so customers do not experience similar problems in the future.
I provided the transaction details and information available to me, but instead of resolving the issue quickly through their own records, I was asked to provide a bank statement that requires me to visit a branch. This has delayed the process, even though the matter is urgent.
I feel that more responsibility should be taken by the service provider to investigate and resolve transaction issues efficiently. The lack of a quick solution and proper support has seriously affected my trust in Dahabshiil.
I hope Dahabshiil improves its customer service, communication, and internal verification process so customers do not experience similar problems in the future.
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Dahabshiil is really very easy to send money
Dahabshiil always delayed, No immediate response? I call and text everywhere but no one is responding💔😞😞
Send money to Somalia, and mobile money
It’s not fast and sometimes they will hold money forever.
Send money back home rates
Exchange are so low
