Extremely disappointing service
The Wallet Send feature is deeply disappointing and highly unreliable. Despite being advertised as an express service, transactions are at most times frustratingly slow, defeating the very purpose of the feature. Customer support is equally disappointing, taking too long to respond without even acknowledging the poor service or inconvenience caused.
The service is simply not dependable, particularly in emergencies when timely transfers are critical. Neither the transactions nor customer support demonstrate any sense of urgency.
The service is simply not dependable, particularly in emergencies when timely transfers are critical. Neither the transactions nor customer support demonstrate any sense of urgency.
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NWNuux Warfaa
Customers deserve better!
This is, without question, the most underfunded and poorly managed bank I have ever encountered. Every single time a customer attempts to withdraw their own money, the bank's response is the same: "We don't have enough cash available."
Instead, customers are encouraged—if not outright pressured—to receive their funds electronically through eDahab, a service owned by an entirely different company. Those who do not have an eDahab account are simply told to return another day, as though access to their own money is a privilege rather than a basic banking right.
This raises a fundamental question: if a bank cannot consistently provide cash withdrawals to its customers, what exactly is its purpose? Banks exist to safeguard and facilitate access to people's money, not to redirect customers to third-party services because they are unable to meet their most basic obligations.
At times, one is left wondering whether this institution is operating as a bank at all, or merely serving as an extension of Dahabshiil.
A bank that cannot reliably provide cash withdrawals needs to address its shortcomings urgently. Your customers deserve better!
Instead, customers are encouraged—if not outright pressured—to receive their funds electronically through eDahab, a service owned by an entirely different company. Those who do not have an eDahab account are simply told to return another day, as though access to their own money is a privilege rather than a basic banking right.
This raises a fundamental question: if a bank cannot consistently provide cash withdrawals to its customers, what exactly is its purpose? Banks exist to safeguard and facilitate access to people's money, not to redirect customers to third-party services because they are unable to meet their most basic obligations.
At times, one is left wondering whether this institution is operating as a bank at all, or merely serving as an extension of Dahabshiil.
A bank that cannot reliably provide cash withdrawals needs to address its shortcomings urgently. Your customers deserve better!
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UAUm Abdillahi
Not Working 📌
It support my iPhone ios but still the app is not working…. Why is that???!!!
BDBir Diiriye
Updates should not be mandatory
At least there is a times where you would need an immediate access to the app and updating the app is just a waste of time and give users a way to cancel the updates specially when last I checked the app was update.
OTOmar The
It shouldn't force updates
Forcing mandatory updates that block access is a bad user experience. There are situations where people need immediate access and cannot update right away. Please make updates optional or allow a grace period rather than locking the app completely.
JFJaamac Faarax
