They don’t have control over their system.
PaySii is one of the worst money-transfer apps I have ever used. I had a very serious and unacceptable experience with their service.
I sent money through the PaySii app and entered the correct recipient information. However, their system sent my money to the wrong person. I have screenshots showing exactly what information I entered, and I provided those screenshots to PaySii as evidence that the mistake was not mine.
Despite this proof, PaySii told me that the money had already left their system and that there was nothing they could do about it. Instead of taking responsibility for what appears to be a problem with their system, they initially tried to blame me for entering incorrect information—even though my screenshots clearly show that I entered the correct information.
This is extremely concerning for a company that handles people’s money. If a customer enters the correct recipient information but the company’s system sends the funds to someone else, the customer should not be held responsible for that error.
PaySii should investigate what happened, determine why their system sent my money to the wrong recipient, and make every reasonable effort to recover or reimburse the funds. Simply saying, “The money already left our system, so there is nothing we can do,” is not an acceptable response when the transaction was processed incorrectly.
Customers need to know that when they send money, it will actually reach the person whose information they entered. If PaySii cannot guarantee that—or cannot properly investigate and correct a transaction when its own system makes an error—that raises serious concerns about the reliability of the service.
I have kept screenshots and documentation of the transaction and my communications with PaySii. I am asking PaySii to take responsibility, properly investigate this transaction, and return the money that was sent to the wrong person through no fault of mine.
Don’t use this app!!!!
I sent money through the PaySii app and entered the correct recipient information. However, their system sent my money to the wrong person. I have screenshots showing exactly what information I entered, and I provided those screenshots to PaySii as evidence that the mistake was not mine.
Despite this proof, PaySii told me that the money had already left their system and that there was nothing they could do about it. Instead of taking responsibility for what appears to be a problem with their system, they initially tried to blame me for entering incorrect information—even though my screenshots clearly show that I entered the correct information.
This is extremely concerning for a company that handles people’s money. If a customer enters the correct recipient information but the company’s system sends the funds to someone else, the customer should not be held responsible for that error.
PaySii should investigate what happened, determine why their system sent my money to the wrong recipient, and make every reasonable effort to recover or reimburse the funds. Simply saying, “The money already left our system, so there is nothing we can do,” is not an acceptable response when the transaction was processed incorrectly.
Customers need to know that when they send money, it will actually reach the person whose information they entered. If PaySii cannot guarantee that—or cannot properly investigate and correct a transaction when its own system makes an error—that raises serious concerns about the reliability of the service.
I have kept screenshots and documentation of the transaction and my communications with PaySii. I am asking PaySii to take responsibility, properly investigate this transaction, and return the money that was sent to the wrong person through no fault of mine.
Don’t use this app!!!!
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Response from developer
Hi! We have noticed your ratings and would really like to help. We would request you to share your concerns by dropping an email from your registered email ID to us at feedback@paysii.freshdesk.com. We apologize for any inconvenience caused, and we're grateful for your patience and continued support and we will be happy to look into this for you. Team PaySii.
Location
Seems like locations never work I travel between USA and Canada and it never works
Thank you
Thank you
reliable
fast & reliable service thanks
Good idea
However each time I tried to send money to my home, i struggle. At the end of the process the system gives me an error message saying the payment failed. After repeating multiple times one transaction enventually goes through.
You need experienced developers!
You need experienced developers!
