Balances not updated
Account balances are not updated realtime even after refreshing. Own accounts do not show up for selection when doing internal transfers. Have to re login every time. Bad to worse UI with recent changes!!!
Less and less
The latest redesign of the dashboard reduced the number of useful buttons on the home page. From my perspective each successive “upgrade” has actually degraded the customer experience. And the complexity within the app means you can see different numbers for the same account on different pages. There are also bugs, some of which persist for months.
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Gets worse
With every release this app gets less functional, more complex and has more glitches and faults that should have been fixed in development. I assume development has been outsourced to a local school IT department
Inconsistent features between app and website
The functionality in the mobile app is inconsistent with the website.
When setting up a fixed-term deposit on the website, I can select my multi-currency account without any issue. However, in the app the multi-currency account doesn’t appear as an option at all.
This is quite frustrating as it forces me to use the website to complete something that should be perfectly straightforward in the app. A banking app really should offer the same functionality as the web version.
Please fix this so multi-currency accounts can also be selected for fixed deposits in the app.
When setting up a fixed-term deposit on the website, I can select my multi-currency account without any issue. However, in the app the multi-currency account doesn’t appear as an option at all.
This is quite frustrating as it forces me to use the website to complete something that should be perfectly straightforward in the app. A banking app really should offer the same functionality as the web version.
Please fix this so multi-currency accounts can also be selected for fixed deposits in the app.
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So many bugs
Why do they keep enhancing it with things that actually reduce the user experience and functionality? Why does the latest update require twice as many clicks to do something as the old version? And then the bugs…. some of which don’t get fixed, ever.
