Gets worse
With every release this app gets less functional, more complex and has more glitches and faults that should have been fixed in development. I assume development has been outsourced to a local school IT department
Inconsistent features between app and website
The functionality in the mobile app is inconsistent with the website.
When setting up a fixed-term deposit on the website, I can select my multi-currency account without any issue. However, in the app the multi-currency account doesn’t appear as an option at all.
This is quite frustrating as it forces me to use the website to complete something that should be perfectly straightforward in the app. A banking app really should offer the same functionality as the web version.
Please fix this so multi-currency accounts can also be selected for fixed deposits in the app.
When setting up a fixed-term deposit on the website, I can select my multi-currency account without any issue. However, in the app the multi-currency account doesn’t appear as an option at all.
This is quite frustrating as it forces me to use the website to complete something that should be perfectly straightforward in the app. A banking app really should offer the same functionality as the web version.
Please fix this so multi-currency accounts can also be selected for fixed deposits in the app.
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So many bugs
Why do they keep enhancing it with things that actually reduce the user experience and functionality? Why does the latest update require twice as many clicks to do something as the old version? And then the bugs…. some of which don’t get fixed, ever.
Unable to perform basic banking services
After Apps updated, I can’t make fixed deposit transactions for several days, leading to interest losses. This is serious apps bugs, it should report to MAS.
Disappointing Customer Experience
Several bugs were found and no improvement over the years:
1. You can’t perform multiple fixed deposits in one log in. You must log out first and log in again before you carry out placement of the next fixed deposit.
2. You can’t get the most updated balance of the account after performing a deposit or withdrawal to the account.
3. For placement of a fixed deposit of a large amount say USD400K, you are always told the placement sum has exceeded the account available balance even though the fund in the account is sufficient. There can be caused by a bug relating to wrong calculation of account balance.
1. You can’t perform multiple fixed deposits in one log in. You must log out first and log in again before you carry out placement of the next fixed deposit.
2. You can’t get the most updated balance of the account after performing a deposit or withdrawal to the account.
3. For placement of a fixed deposit of a large amount say USD400K, you are always told the placement sum has exceeded the account available balance even though the fund in the account is sufficient. There can be caused by a bug relating to wrong calculation of account balance.
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