App does not work
Every time I try to login the app will crash and take me
back to login in again. I’ve used Kasa in the past and have had no issues.
back to login in again. I’ve used Kasa in the past and have had no issues.
Pos
App won't even let me login
Connectivity not reliable
After connecting my switches to my home network, the app will control them for about 2 hours then show they are disconnected, however, in my home network management, they still show connected.
I've followed customers support for factory reset and the issue remains.
No integration with alexa or alarm.com. Never worked. Also followed customer supports recommendations and no resolution. They keep mentioning my home network as if that's the issue but I have no issues with any other of my other devices like Eaton, leviton, tp-link (Kasa), ring, kwikset and those that are supposed to work with either alexa or alarm.com work flawlessly.
I even attempted to put them on their own 2.4ghz band and nothing works. They need accountability and acknowledge they have some work to do.
I've followed customers support for factory reset and the issue remains.
No integration with alexa or alarm.com. Never worked. Also followed customer supports recommendations and no resolution. They keep mentioning my home network as if that's the issue but I have no issues with any other of my other devices like Eaton, leviton, tp-link (Kasa), ring, kwikset and those that are supposed to work with either alexa or alarm.com work flawlessly.
I even attempted to put them on their own 2.4ghz band and nothing works. They need accountability and acknowledge they have some work to do.
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Frustrating and not simple
We bought a new construction a year ago and purchased the “smart home” option.
Even the Deako installer had a hard time getting all of our smart lights set up. Multiple calls and appointments and we still do not have it fixed.
Not worth the investment. Wish I had just bought normal light switches
Even the Deako installer had a hard time getting all of our smart lights set up. Multiple calls and appointments and we still do not have it fixed.
Not worth the investment. Wish I had just bought normal light switches
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Scheduled lighting never turns off
Porch light scheduled to turn on at sunset and off at sunrise stays on all day. Customer service only gaslights. They even use the term sunset and try to make you feel dumb because its not actually sunset. Then call it what it is and have it line up with reality. This app has gone way downhill. Now Im wasting electricity because the timed off setting no longer occurs.
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App unstable
Having login issues have redownloaded app many times seems like nothing gets fixed on it for as much as you pay for the products. Wouldn’t recommend to others maybe in the future when things get fixed right
Spotty Connectvity
I purchased these switches in Oct 2023 as part of a smart home purchase. Within almost 3 years, the connectivity has gotten worse. When trying to control the switches from my phone, I receive a red x indicating that it’s offline. Alexa (Amazon Echo Pop) frequently states that she can’t turn on (or turn off) the lights due to the switches being offline. I troubleshoot at least 2-3 times a week due to connectivity issues and I have AT&T fiber for internet service.
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Nonfunctional and Useless
App consistency crashes. I wish my house had no Deako features. A waste of money and I would rather just have normal light switches. If you want your sanity. DONT USE DEAKO
Too many Ads
Ads pop up EVERY TIME I open the app. These ads take up your entire screen space too
Whole House
Constant have switches breaking down. They will replace with a customer service call but what a pain to always reset with automation. I had Lutron for years in my last house and never had this problem with failing switches. Plug/play option is nice but the backing takes up too much room in the box for 3 or 4 way wiring in tight spots. Rocker arms also fail on simple switches which is crazy, where is quality control who should be switching these 10,000 time which can be 10+ years of use. That should never fail!
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Two stars. WIFI loses connection
I love the look and possibilities with Deako but the app is not great. My lights constantly lose connection with WIFI and the app does not fix. Also it’s difficult to modify or delete a schedule as the changes never save. I hope the app becomes more stable with these features. Nonsense having smart lights if the app doesn’t work smoothly.
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Worst application
This app never worked as expected.
App crashes
Standing here with an install technician. App crashes upon open every time. Repeatedly deleted app, rebooted iPhone, and reinstalled. Can’t get to first base. Same on ipad too.
New update is no good.
Waiting for the next update. Nothing works since updating app.
The old app was better
This new version is terrible, it locks up so I can’t change or view a schedule. I had to uninstall it & reinstall to get it to work again. The older version worked much better, this version needs to be abandoned
Great but could be better
Set up was easy, both physically and through the app. I’m super happy with it but I have two suggestions.
1. Deako should have a timer for our switches. I like to run my bathroom fan for 30 minutes. If this could be done with 1 click and no thought that would be great.
2. Deako should have a widget on the Home Screen so toggling lights is a breeze.
1. Deako should have a timer for our switches. I like to run my bathroom fan for 30 minutes. If this could be done with 1 click and no thought that would be great.
2. Deako should have a widget on the Home Screen so toggling lights is a breeze.
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App is slow to respond
App used to be pretty good but after this last BIG upgrade everything changed. Click on a light to dim and it takes a few seconds to respond and when it does it is very exaggerated.
Don’t you people test the app out in different scenarios before sending it out to everyone? Not a favorable image to your fan base when the app can’t reliably dim a light.
Don’t you people test the app out in different scenarios before sending it out to everyone? Not a favorable image to your fan base when the app can’t reliably dim a light.
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New app turns system to trash
Have had Deako devices in my home for over 5 years. Added some extras along the way. At first the app and hardware was great, you could connect and dig deep into the settings. Now the app is trying to be “user friendly” and just doesn’t let you do what you need to do. Since the update I can’t connect to my switches that for some reason think they are 2 hours behind in time. Recommended this hardware to many in the past, now feel bad that everyone is having the same issues.
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Absolutely Atrocious Excuse For An App
This app truly could not be worse. Any “updates” make it increasingly terrible. There was absolutely NOTHING wrong with the FUNCTIONAL toggle to adjust brightness that existed in the app about a year ago. Now it’s completely over-sensitive, the timers don’t work, and the app can’t even keep track of what goddamn lights are on. Lights that are ON are marked as “Off” in the app and vice versa. Ridiculous. Whoever is in charge of “updating” this app should be fired immediately and never allowed to “work” in tech ever again. Period.
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Poor Customer Support
One of the Deako Smart Switches in my house stopped working. So I reached out to customer support and after receiving a canned response asking me to factory reset, which didn’t work, they stopped responding thereafter. Despite following up, still haven’t heard back for more than a week now. Opened another ticket by sending another email and they didn’t respond to it either. Well, if Deako switches go bad, looks like Deako ghost their customers. The issue remains unresolved. Would appreciate faster and more helpful support.
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Response from developer
We are sorry factory resetting did not help. Support responds typically in one day and we never ghost. I'm sorry if a response wasn't sent so I would like to look into that more. Could you please let us know your ticket number so we can investigate further?
