Sunrise event feature
I have programmed timed lighting events to occur 5 minutes after sunrise but the app scheduled it to occur 20 minutes earlier. I have verified time zone and it adjusts for daylight saving time. I have noticed this time drift over the last year. The app is not syncing with the correct time for sunrise.
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Nonfunctional and Useless
App consistency crashes. I wish my house had no Deako features. A waste of money and I would rather just have normal light switches. If you want your sanity. DONT USE DEAKO
Glitchy
The app is very glitchy and doesn’t connect all that well with smart home such as Google Home. It often disconnects. This is very disappointing considering how expensive these switches are. And how they’re supposed to be the best in the market
Crashes all the time
The app is easy to use when it work but constantly loses it connection with Alexa
Neutral to Positive Experience
Easy to use but right now I can’t login in. The login is successful but then rapidly changes from the Home Screen back to the login in screen. Once it stops rapidly changing it goes back to log in. Incredibly frustrating.
App does not work
Every time I try to login the app will crash and take me
back to login in again. I’ve used Kasa in the past and have had no issues.
back to login in again. I’ve used Kasa in the past and have had no issues.
Pos
App won't even let me login
Connectivity not reliable
After connecting my switches to my home network, the app will control them for about 2 hours then show they are disconnected, however, in my home network management, they still show connected.
I've followed customers support for factory reset and the issue remains.
No integration with alexa or alarm.com. Never worked. Also followed customer supports recommendations and no resolution. They keep mentioning my home network as if that's the issue but I have no issues with any other of my other devices like Eaton, leviton, tp-link (Kasa), ring, kwikset and those that are supposed to work with either alexa or alarm.com work flawlessly.
I even attempted to put them on their own 2.4ghz band and nothing works. They need accountability and acknowledge they have some work to do.
I've followed customers support for factory reset and the issue remains.
No integration with alexa or alarm.com. Never worked. Also followed customer supports recommendations and no resolution. They keep mentioning my home network as if that's the issue but I have no issues with any other of my other devices like Eaton, leviton, tp-link (Kasa), ring, kwikset and those that are supposed to work with either alexa or alarm.com work flawlessly.
I even attempted to put them on their own 2.4ghz band and nothing works. They need accountability and acknowledge they have some work to do.
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Frustrating and not simple
We bought a new construction a year ago and purchased the “smart home” option.
Even the Deako installer had a hard time getting all of our smart lights set up. Multiple calls and appointments and we still do not have it fixed.
Not worth the investment. Wish I had just bought normal light switches
Even the Deako installer had a hard time getting all of our smart lights set up. Multiple calls and appointments and we still do not have it fixed.
Not worth the investment. Wish I had just bought normal light switches
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Scheduled lighting never turns off
Porch light scheduled to turn on at sunset and off at sunrise stays on all day. Customer service only gaslights. They even use the term sunset and try to make you feel dumb because its not actually sunset. Then call it what it is and have it line up with reality. This app has gone way downhill. Now Im wasting electricity because the timed off setting no longer occurs.
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App unstable
Having login issues have redownloaded app many times seems like nothing gets fixed on it for as much as you pay for the products. Wouldn’t recommend to others maybe in the future when things get fixed right
Spotty Connectvity
I purchased these switches in Oct 2023 as part of a smart home purchase. Within almost 3 years, the connectivity has gotten worse. When trying to control the switches from my phone, I receive a red x indicating that it’s offline. Alexa (Amazon Echo Pop) frequently states that she can’t turn on (or turn off) the lights due to the switches being offline. I troubleshoot at least 2-3 times a week due to connectivity issues and I have AT&T fiber for internet service.
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Nonfunctional and Useless
App consistency crashes. I wish my house had no Deako features. A waste of money and I would rather just have normal light switches. If you want your sanity. DONT USE DEAKO
Too many Ads
Ads pop up EVERY TIME I open the app. These ads take up your entire screen space too
Whole House
Constant have switches breaking down. They will replace with a customer service call but what a pain to always reset with automation. I had Lutron for years in my last house and never had this problem with failing switches. Plug/play option is nice but the backing takes up too much room in the box for 3 or 4 way wiring in tight spots. Rocker arms also fail on simple switches which is crazy, where is quality control who should be switching these 10,000 time which can be 10+ years of use. That should never fail!
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Two stars. WIFI loses connection
I love the look and possibilities with Deako but the app is not great. My lights constantly lose connection with WIFI and the app does not fix. Also it’s difficult to modify or delete a schedule as the changes never save. I hope the app becomes more stable with these features. Nonsense having smart lights if the app doesn’t work smoothly.
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Worst application
This app never worked as expected.
App crashes
Standing here with an install technician. App crashes upon open every time. Repeatedly deleted app, rebooted iPhone, and reinstalled. Can’t get to first base. Same on ipad too.
New update is no good.
Waiting for the next update. Nothing works since updating app.
The old app was better
This new version is terrible, it locks up so I can’t change or view a schedule. I had to uninstall it & reinstall to get it to work again. The older version worked much better, this version needs to be abandoned
