Glitches
Some glitches in the app when I tried to
Order
Order
Great and convenient services.
I enjoy the accessibility of the power and how I can spend my money without worry.
Annoyed
Didn’t deduct 10% for using App!
Fav Perfume
Love Debenhams
Overly complicated
If you have the option for free delivery why does it automatically default to charging you. If you enter the promo code you should get the promotion. That’s one order I have to wait a week for when it could have been delivered in a day.
Bag won’t let you delete items then if you add something the bag shows only what you’ve added until you go to pay and it all suddenly pops up. Come on Debenhams is it any wonder your actual stores went under, at this rate so will your online endeavour
Bag won’t let you delete items then if you add something the bag shows only what you’ve added until you go to pay and it all suddenly pops up. Come on Debenhams is it any wonder your actual stores went under, at this rate so will your online endeavour
Show more
Decent price, dodgy discount codes
The price was decent, but making the purchase was unnecessarily frustrating. Several advertised free/express delivery discount codes appeared to apply but made no difference at checkout, with the £4.99 delivery charge remaining regardless.
Mr shahzad
Very good service Rana from Scotland
Slow app
App is slow
Easy BUT Glitchy
This is such an easy app to use. The search functionality is great, I love that you can swipe through photos and everything is really clear. One problem though, every time I load my favourites the app crashes. I want to shop! Please fix this!
Free delivery
Order stated free delivery, code applied and accepted, and still charged me. Pathetic
Boots
Charged twice for delivery
Hard work
Every time I try shopping online the pictures keep jumping. So it takes a while to look for things.
Sun cream
I was very lucky to use the Shishedo spf 50 suncream on my last holiday. I won this as a gift so hadn't used it before but found it so effective that I searched and searched when I got home to replenish for my next holiday and Debenhams you have come up with the best offer on this collection. Ordered three of them.
Show more
Be careful of duplication
I’ve used Debenhams for years and recently got the app. I’ve made 3 quite large orders in the last month and each order was sent twice and I was charged twice. There have been two different order numbers each time. I wasn’t aware of any glitching and it’s not a user error. Everything went through fine and I only authorised one payment each time.
You cannot cancel the order once it’s been placed, so I’ve had to return the duplicate each time and wait a week for my refund.
Really not good Debenhams! Customer services don’t seem to be interested in looking into why it’s happening.
You cannot cancel the order once it’s been placed, so I’ve had to return the duplicate each time and wait a week for my refund.
Really not good Debenhams! Customer services don’t seem to be interested in looking into why it’s happening.
Show more
Wrong times sent
I have not been paid for one of the returns
Constantly crashes
The app is totally unstable, probably due to the sheer volume of products being searchable. You can be scrolling through your search results and it just crashes, meaning if you reopen the app you have to commence the whole process again!
Website
Apart from web page keeps going back to beginning, easy to view and order.
False promises
Told would get discount with app, didn’t work instead price kept increasing. No benefit!!
Excellent service always delivers on time
Good website really excellent choice of goods
Very good
Site
