Took my money for free
I had ordered from a restaurant I was told that I was contacted by them, never got the call and my order was left at the door. Now I didn’t find my order at the door, which was a really bad move to do to just leave the food at the door. I have ordered multiple times from Deliveroo I have never faced such a situation, so I understand it might happen sometimes, when I got to the customer chat I was advised to contact the restaurant and the restaurant advised to contact Deliveroo, literally tossed between them two like a ball .
Bascicallg gave away free money to whosoever I don’t even know and was just told by the customer service that this won’t happen again. As if there is going to be a next time. Really appalling and bad customer help
Bascicallg gave away free money to whosoever I don’t even know and was just told by the customer service that this won’t happen again. As if there is going to be a next time. Really appalling and bad customer help
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AAtharrva
Not the best experience
As much as the app looks great, my last 2 orders have not arrived. I've been charged regardless and customer service are the best at not listening to anything you say. I'm closing my account and deleting this ASAP !!!
PPappaCanoos
Ready to wait
They wait until food is done to ask for a driver and that makes the food sit out for too long. I am flying in from a long flight and no buses are running so I order on this app. Waited for over an hour after food was done before someone could get it
HWHungry wonderer
I couldn’t cancel my order
I ordered some food and realised it was going to the wrong address. So I go to cancel the order and I can’t so I try again and again and it doesn’t work please fix this
4K45792Lock n key
Wagamama food
Whenever we order from Wagamama the food arrives tepid and we have to heat it up in the microwave. This has happened on several occasions now so it’s not an isolated case.
Ttincmia
