Always faster than expected
I just love you guys
Ridiculous
Ordered my food with a estimated delivery time of 20 minutes and it has been a hour and still not here
Driver collecting another order
Should’ve just gone to collect myself
Delays / cold food
I honestly don’t understand the luck I have with fast food . It’s always delivered cold . The riders always have a love to deliver before they get to me . Also when I first order . It would give me a time frame that will keep increasing while I wait
Best for delivery
This service is absolutely class. Being able to browse through multiple restaurants menus and order with ease for collection of delivery
Shopping for groceries
Very good so much better than Tesco they con you out this is very well quality and very reasonable prices
.tastes bad
Food is freezing and the ribs are inedible they have an taste to them it’s disgusting
Awful
Customer service dept are awful
Bad service, always late and charge too much on delivery and fees
Too expensive, the delivery fees and other fees are too high and the service is generally slow
Robbery
£44 for 7 inch
Tired - Rescue Remedy
I’m so tired -Deliveroo are the perfect rescue remedy
Order not completed
So disappointed
Too expensive
Stop being expensive
Check your orders carefully. Deliveroo has deliberately broken its app.
I’m writing to provide some feedback. No response is required, but I feel compelled to share my view.
I love Deliveroo. I’ve been using it several times a week for years; genuinely, I’ve had thousands of deliveries. Whenever I’ve had a problem, it was dealt with instantly and generously. I consider your customer service to be first class.
I’m as guilty as everyone else who says nothing when they are happy but complain when annoyed, but complain I will.
Deliveroo recently sent me an offer: pay 12 months in advance get 50% off. I took the deal only to discover after the fact that my terms and conditions had changed. I no longer have a time delivery guarantee and no longer earn cash back on larger spends. This will end up costing me more in the long run, and I feel cheated that the offer was sold to me as a like-for-like deal, when in actuality, I have lost benefits as well as paying a lump sum up front.
Now the app has changed how the price is displayed. Previously, I would get a basket showing the items I ordered plus fees/discounts on the same page and then move forward to checkout, which was solely dedicated to payment. Now the app only shows items ordered on the basket page, with the relevant fees/discount information now showing on the checkout page that now appears after the annoying and unnecessary “fancy anything else” page.
This fee/discount information is also now buried under the scroll function, which doesn’t always show and introduces unnecessary friction that also renders the basket page pretty much irrelevant. I cannot see how this is for the benefit of the customer?
Had I not paid for a 12-month subscription, I think I would consider my loyalty to Deliveroo. As I have, I will have to use greater diligence when using the app and reconsider if I should use the app at all. This has left such a bad taste in my mouth (the irony) that I’ve decided not to make an order today after getting frustrated at not being able to find the charge information instantly.
Please treat your customers with respect rather than looking for every way you can squeeze an extra penny out of them by fair or foul means. It really is a bad look. I will now cancel my auto renew subscription to ensure my membership comes to an end at the first opportunity.
Signed, a very disappointed customer.
I love Deliveroo. I’ve been using it several times a week for years; genuinely, I’ve had thousands of deliveries. Whenever I’ve had a problem, it was dealt with instantly and generously. I consider your customer service to be first class.
I’m as guilty as everyone else who says nothing when they are happy but complain when annoyed, but complain I will.
Deliveroo recently sent me an offer: pay 12 months in advance get 50% off. I took the deal only to discover after the fact that my terms and conditions had changed. I no longer have a time delivery guarantee and no longer earn cash back on larger spends. This will end up costing me more in the long run, and I feel cheated that the offer was sold to me as a like-for-like deal, when in actuality, I have lost benefits as well as paying a lump sum up front.
Now the app has changed how the price is displayed. Previously, I would get a basket showing the items I ordered plus fees/discounts on the same page and then move forward to checkout, which was solely dedicated to payment. Now the app only shows items ordered on the basket page, with the relevant fees/discount information now showing on the checkout page that now appears after the annoying and unnecessary “fancy anything else” page.
This fee/discount information is also now buried under the scroll function, which doesn’t always show and introduces unnecessary friction that also renders the basket page pretty much irrelevant. I cannot see how this is for the benefit of the customer?
Had I not paid for a 12-month subscription, I think I would consider my loyalty to Deliveroo. As I have, I will have to use greater diligence when using the app and reconsider if I should use the app at all. This has left such a bad taste in my mouth (the irony) that I’ve decided not to make an order today after getting frustrated at not being able to find the charge information instantly.
Please treat your customers with respect rather than looking for every way you can squeeze an extra penny out of them by fair or foul means. It really is a bad look. I will now cancel my auto renew subscription to ensure my membership comes to an end at the first opportunity.
Signed, a very disappointed customer.
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T
Amazing app! Always great deals and easy to use!
Ttt
Food was bad delivery was quick
Horrible service
Utterly horrible servicw
Bad
Takes forever
Open bag, zero accountability from Deliveroo
Absolutely unacceptable service. My order arrived with the bag open and no receipt, creating a legitimate food-safety concern. I contacted Deliveroo support and spoke with Mouna and Abby, and instead of taking responsibility, they simply refused compensation without giving me any meaningful explanation.
If Deliveroo cannot guarantee that food arrives properly sealed, the bare minimum should be to investigate the issue and support the customer. Instead, I was dismissed and left to absorb the cost of food I did not feel safe eating. Terrible customer service and zero accountability.
If Deliveroo cannot guarantee that food arrives properly sealed, the bare minimum should be to investigate the issue and support the customer. Instead, I was dismissed and left to absorb the cost of food I did not feel safe eating. Terrible customer service and zero accountability.
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Issue with food no help.
I had a genuine issue, they flagged that they will raise a complaint with the business as it’s unacceptable but deliveroo couldn’t help me further with my order. So basically I ordered a meal, yeh only £10 but this is just normal with this business. Few good orders but in London the quality for some places is bad.
Just find a good place and order from the business they’ll help and likely help you out with your meal.
Just find a good place and order from the business they’ll help and likely help you out with your meal.
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