Deliveroo User Reviews

Customer Experience

Positive experience29.1% of reviews
Neutral4.3% of reviews
Negative experience66.7% of reviews

~ Based on 5,731 written reviews from the US App Store.

What users say

Is Deliveroo Safe?

Deliveroo: Food & Shopping appears safe based on user ratings. AppsHunter Safety Score for Deliveroo is 92/100.

This assessment is based on 205,764 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.1% of ratings point to a safe experience
2.6% of ratings suggest some concerns
6.3% of ratings point to a risky experience

~ Based on 205,764 App Store ratings for Deliveroo.

Is Deliveroo Legit?

Deliveroo: Food & Shopping appears to be a legitimate app. AppsHunter Legitimacy Score for Deliveroo is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Orders got messed up multiple times

I didn’t get everything I ordered and some items got substituted without confirming if it was okay.

M Miah

Deliver ain’t bad as an emergency is so useful thank you always good for last minute or whenever you’re hungry thank you Delivery team

Late delivery

It says driver it waiting and then when it’s supposed to be on its way it suddenly says trying to find driver

Useless waste of money and time

Order arrived late and incomplete leaving me hungry and thirsty
He delivered half a bag with frozen chips and nothing else and disappeared when I asked for the rest of the order which was a £18 pound meal deal and a bottle of presseco rose and some other things dissatisfied and disappointed
Please rectify your mistakes😡😡😡
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But

Ball

Delivery Lottery

I have used Deliveroo since its launch and have watched the service improve and more recently rapidly decline. The customer service from Deliveroo itself is non existent and refunds are a joke. I live 7 minute walk from a restaurant that I have waited for deliveries from that have takes 45 mins after they have left the restaurant. Riders appear to deliver to the furthest address first and work back to the nearest to the restaurant last. The food I receive on average per week is 75 percent cold. They have the monopoly on the good spots so I have to accept their level of service. Doesn’t mean I have to like it
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Good

Not bad

Khash

Recently I have received food that’s cold and awful because the number of deliveries are 2 sometimes 3 deliveries.

Wet good delivery

The shopping was delivered in plenty of time and the driver was professional and courteous.

Rip Off

When you pay £3.49 for priority for food from just up the road I expect it to be at least warm.
Food was stone cold and inedible.
Offered under £5 for a £30 order…not much more than the priority charge.
I can pick it up and it’s still hot when I get home so would expect the same!
Rubbish service…from MacDonalds and Deliveroo.
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Paulo coop Taunton

Paulo is fantastic ! Lovely greeting and smile

Dope food

Always the best

Delivery time updates are frequent

The delivery time updates frequently and for the worse

App Stole my discount

First time downloading the app. Gave me a discount code for 15gbp and when my payment failed they removed it. Now I can pay and the discount is invalid because it “has been used” which is not trye. Terrible experience.

Amazing 👍

Good person delivers

F.F.

Food arrived almost cold and needed heating up.

Deliveries

Often deliveries don’t get delivered. after waiting 3 hours still no updates for delivery time

Berry badddd

Very bad it’s I think scam

better then just eat and uber eats

app is way better then just eat and uber eats this is the only one that accepted my order

Mick’s Fish Bar Excellent food

Always the place for down to earth Nosh, tasty very very tasty. The home of fish and chips, the staff are friendly and their food is second to none