Deliveroo User Reviews

Customer Experience

Positive experience28.9% of reviews
Neutral4.3% of reviews
Negative experience66.8% of reviews

~ Based on 5,386 written reviews from the US App Store.

What users say

Is Deliveroo Safe?

Deliveroo: Food & Shopping appears safe based on user ratings. AppsHunter Safety Score for Deliveroo is 92/100.

This assessment is based on 204,269 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.2% of ratings point to a safe experience
2.6% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 204,269 App Store ratings for Deliveroo.

Is Deliveroo Legit?

Deliveroo: Food & Shopping appears to be a legitimate app. AppsHunter Legitimacy Score for Deliveroo is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Priority delivery?

Currently sat watching my allocated driver in a village 15 minutes away from me, obviously delivering another order when I’ve paid extra for priority delivery.

Disappointment

Useless app never help

Service is disgusting!!

Absolute shambles of a company. Absolutely money greedy!!

Where is my ffood

Terrible service

My orders keep getting stolen

My orders keep getting stolen and this is getting out of line now I rather stick to ubereats no hassle with them

Mikeaveli

Deliveroo the GOAT over uber, just eats & da rest 👌🏾😎

Had enough

Not for the first time, we’re left wondering if we will actually get any food ordered. It’s been two hours since the order was placed (with an estimated time of 20 minutes). What’s worse is that there is no way of getting any answers, support or even sympathy.
Finally got our order 2 and a half hours late. Cold, missing items, undercooked chicken. Deliveroo couldn’t have cared less, offered me next to nothing in compensation. Will never use again.
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Abusive delivery driver

Appalling treatment from the delivery driver when he could not find my apartment. I am elderly and disabled plus I have cancer. I never want to see him again. He verbally assaulted at me; the telephone system for him to speak to me was not working and although I answered the phone 5 times before I got through to him, he basically blamed me assuming I had not answered the phone! If he doesn’t want the job then why is he in it?!
Do not use him for my orders again please and refund my charges. I feel verbally abused by him and by the company for hiring someone who has no place delivering to elderly people!
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No cancel subscription option

Any service that makes it this hard, near on impossible, to cancel your subscription shouldn’t even be allowed on the App Store. I will never use this app again.

-

rubbish

Doesn’t work

Track only gave us a 45 minute window

Always amazing!

Every takeaway we have had from here has been top quality!

Llalala

keep doing free delivery x

Pathetic

The worst customer service I’ve ever experienced. Their drivers commit theft and Deliveroo covers it up.

Amazing timing!!!

Lovely driver

Notes section

Need to add a notes section for restaurant to try accommodate

Drivers

Drivers shouldn’t take on more than one drop as whoever is on the second drop gets cold food. It’s not fair and a waste of customers money. Happens to me all the time.

Mr

To many fees! If I’m paying for priority delivery fee, why am getting charged an delivery fee

Literally broken app

App doesn’t deliver in Australia anymore, still listed as the second app that comes up in our region, made an account but the app intentionally freezes every time I try to delete it.

Hamid Ali food delivery

Hamid Ali dropped us our food he is such a lovely guy very sweet and friendly keep him on your team hope to see him again ☺️
God bless him