DHL Express Mobile App Reviews: Is It Legit?

Customer Experience

Positive experience30.0% of reviews
Neutral5.4% of reviews
Negative experience64.6% of reviews

~ Based on 2,094 written reviews from the US App Store.

What users say about DHL Express Mobile App

Is DHL Express Mobile App Safe?

DHL Express Mobile App appears safe based on user ratings. AppsHunter Safety Score for DHL Express Mobile App is 91/100.

This assessment is based on 18,754 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
9.0% of ratings point to a risky experience

~ Based on 18,622 App Store ratings for DHL Express Mobile App.

Is DHL Express Mobile App Legit?

DHL Express Mobile App appears to be a legitimate app. AppsHunter Legitimacy Score for DHL Express Mobile App is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Keep logging

If you Need to do anything on this app or cannot figure out why something isn’t working anymore that was just working a moment ago, just keep
Logging in, over and over and over and over over and over and over and over over and over and over and over
over and over and over and over over and over and over and over over and over and over and over over and over and over and over over and over and over and over over and over and over and over over and over and over and over over and over and over and over every time no matter how few minutes apart. Be sure to log in again when your done that.
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Pretty terrible app

Constantly logs out of no apparent reason, requires lots of manual refreshing, a slightly more broken version of the website

Great app for a great service

The app is easy to use and has all the info necessary to track a parcel easily.

بغداد

١٧ تخليص ولم استلم جهازي من يوم ٧/٣٠ طلبت الجهاز

Custom and duty

It is the worst Customer Service I have been trying to reach Customer Service since September 30 my package been on hold nobody reviewed the document I did chair passport travel tickets.
I have been asked to supply passport and travel document. I did submit it over five times. I still did not receive my package which is used accessories that I forgot in the
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No starlink track

You can’t type in a starlink package because has letters, only numbers are allowed

Messed up Name and address spelled on the database

The name and address that DHL used doesn’t match the correct name and address I provided to the vendor

Who do I send my invoice to for waste of time/zero service? Joke of a delivery company

Absolute farce using either the app or the website. In fact, worse, it simply wastes your time pushing you around with zero answers. I’d be deeply ashamed if this was my business. Deeply.

Non delivery!!!

I received email notification , waited in all day, not delivered! Van was seen in the area!

DOES NOT WORK

The app couldn’t track my number so my shipment can’t be received

Logged out.

The app is pretty good apart from one thing, it keeps logging me out every time I close the app!

Not received

DHL says it has been delivered and even though I worked at the front of the address all morning nothing has arrived. And it was supposed to be signed for. Now I’ve got to waste my day looking for where it has ended up!! Very disappointed.

Good app

Good app but it constantly logs me out

The Slowest App Ever

It kicks you out every time, time to login is 30s to never. Each button click causes loading sign for 10 - 100s

Amazing

I was expecting the parcel from abroad and DHL have managed to deliver even before the expected arrival date . Highly recommended

Deliver not made

I’ve been in all day working and to be told a delivery can’t be made due to no one in is just a pathetic excuse for poor for tardiness, especially since no one has even bothered to ring my door. I received 2 other deliveries by obviously far better companies. Sort yourself out!

Four stars

New: Oct 2026. Still keeps signing me out after a day or two.

Old Aug 2025: it keeps signing off even when using face ID. Is it supposed to do that?


OLD: Are we supposed to see the tables and the fiels label names? common_byEOD1 dashboard_toMe common_delivery common_serverError common_labelOK account_enablefaceid And so on

Sent the screen grabs to app support
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UK postcode failure

This app will not recognise the format of a UK post code. A basic failure for a delivery company…

Ausnahme/Keine Zustellung

Ich hatte über On Demand extra ein Zeitfenster von 13–17 Uhr ausgewählt, trotzdem wurde drei Stunden früher zugestellt. Natürlich war ich zu diesem Zeitpunkt nicht da.

Danach hieß es erst, die Sendung würde an einem anderen Tag zugestellt werden. Plötzlich am Zustellungstag, wo ich auch dasselbe Zeitfenster ausgewählt habe, soll dann meine Adresse nicht stimmen, obwohl bereits an genau diese Adresse zugestellt werden sollte. Seitdem hängt die Sendung seit mittlerweile fünf Tagen im Ausnahmezustand fest und es ändert sich nichts.

Ich hatte mit dem Anbieter. Wo ich das Handy eigentlich bestellt hatte, schon vorher Probleme und musste bereits mehrere Wochen auf das Handy warten nur um zu erfahren, dass es dies nicht mehr gibt und musste neu bestellen. Jetzt kommt noch die DHL-Problematik dazu. Laut Support soll ich geduldig sein, aber langsam frage ich mich, wie lange ich noch warten soll und bekomme ich das Handy überhaupt noch?
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Mr

lost or delayed letter