Can’t even add my ID credential
World-Class Airport Infrastructure, School-Project UI: Embarrassing for Digital India
When you step into modern, world-class airports like Bengaluru T2, Delhi T3, or Mumbai T2, everything feels architectural, premium, and sophisticated. The moment you open this app to upload a boarding pass, that premium experience completely collapses.
The UI feels like a rushed college final-year project rather than the digital front face of Indian aviation:
Zero Visual Hierarchy: Primary actions like adding a boarding pass are buried alongside secondary history logs and static cards with identical visual weight.
Hostile Flow: The process to auto-sync or upload a boarding pass requires confusing steps and back-and-forth navigation that breaks constantly.
Outdated iOS Aesthetics: It ignores basic iOS HIG (Human Interface Guidelines). The layout lacks polish, padding is inconsistent, navigation icons look disabled or scattered, and the visual feedback is practically non-existent.
India leads the global stage in digital public infrastructure—from UPI to national identity rails. How is the official app representing our travel infrastructure built with a UI this uninspired, cluttered, and clunky?
The core tech team did a great job with the backend, but the product managers and UI designers should feel genuinely ashamed to ship an experience this unrefined. Hire a competent UX designer, follow Apple’s native design guidelines, and build a front-end that matches the world-class airports this app is built for.
Response from developer
Dear User, we understand your concern and thank you for sharing such detailed observations. We are glad to know that you find Digi Yatra’s seamless airport experience valuable. Your suggestions regarding the iOS app’s interface, navigation and overall user experience are important to us. We will share these inputs with the concerned team for further review and improvement. If you face any specific issue with Digi Yatra, please write to us at customercare@digiyatrafoundation.com. Team DYF
Name Validation Failure
At times, adding my boarding pass to Digi Yatra fails because my name on Aadhaar is "Sandilyan V" while it appears as "Sandilyan Venkatesh" on the boarding pass.
I request you to consider adding the option to use a passport as an alternative ID. Also, once the journey is completed, the boarding details should automatically move to Past Trips.
Response from developer
Dear Sandilyan, thank you for your detailed feedback. We have noted your suggestions and will share them with the relevant team for review. Team DYF.
Comprehensive. Works
Response from developer
Dear User, thank you for sharing your experience. We are pleased to know Digi Yatra is making your airport travel more convenient through its integrated features. With #FaceOfTrust, we continue to simplify the travel journey for all our passengers.
Unable to register
Convenient and Ease of use
Response from developer
Dear Mr Naidu, thank you for your kind words of appreciation. We are delighted to hear about your positive experience with Digi Yatra. Team DYF
This App Don’t support PDF or Image files
Response from developer
Dear Sunny, we understand your concern regarding the “Name Validation Failed” issue and your overall experience. This error usually occurs due to a mismatch between the name on the boarding pass and Aadhaar details. Please share your details at customercare@digiyatrafoundation.com so we can assist further. Your feedback on the app experience and data security has been noted and will be reviewed by the concerned team. Team DYF
Poor ui ix
Same standards as other govt apps
Response from developer
Dear User, we understand your concern regarding the login issue. Please share your concern in detail along with a screenshot of the error at customercare@digiyatrafoundation.com so our team can review and assist you further. Team DYF
Doesn’t register foreign numbers
Only works with India mobile numbers
A lot of international travellers do use these airlines as well and would be useful to us also.
Extremely well
Response from developer
Dear User, thank you for your kind words! We’re glad you’re enjoying the experience with Digi Yatra. Team DYF
Terminal information and frequent flyer info
Response from developer
Dear Mr Rajesh, we understand your concern and are addressing it on priority. We request you to share your concern at customercare@digiyatrafoundation.com so that our team can look into it and assist you. Team DYF.
App opening
I’m writing this review because it is not a small game app or something it is a big platform to the public.
Hope to solve it ASAP.
Only for Indian numbers
Must Have App
Response from developer
Dear Arjun, thank you for sharing your experience. We’re glad DigiYatra is making airport entry seamless for frequent flyers and that you appreciate the app’s design and airline integration. Your encouragement motivates us to keep adding more user-friendly features. Team DYF
Smooth functioning, saves time
Response from developer
Dear Pratik, thank you for your feedback. We’re glad DigiYatra is helping you save valuable time. Your suggestion to display boarding zone details alongside the QR is well noted and aligns with making boarding smoother. Inputs like yours help us enhance the experience further. Team DYF
Useless
Crashed on my phone
Response from developer
Dear User, to assist you better, we request you to share your detailed concern along with a screenshot of the error at customercare@digiyatrafoundation.com. This will help our team review and resolve the issue effectively. Team DYF
