Dillard's User Reviews

Customer Experience

Positive experience23.1% of reviews
Neutral4.4% of reviews
Negative experience72.5% of reviews

~ Based on 160 written reviews from the US App Store.

What users say

Is Dillard's Safe?

Dillard's appears safe based on user ratings. AppsHunter Safety Score for Dillard's is 94/100.

This assessment is based on 4,457 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.3% of ratings point to a safe experience
1.4% of ratings suggest some concerns
6.3% of ratings point to a risky experience

~ Based on 4,457 App Store ratings for Dillard's.

Is Dillard's Legit?

Dillard's appears to be a legitimate app. AppsHunter Legitimacy Score for Dillard's is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

What is up with your app?

Trying to order a pair of shoes. Received a message that the app needed to be updated. Went to App Store. SHOWS NO UPDATE. Tried to reopen app. Same thing. “You need an update”.
Come on!

Bad

Wish I could actually open , but you’ve changed your site. I spend a lot of money at Dillards. Why don’t you fix this. It is awful. Maybe I just need to shop someplace else.

Fix it!

This app is terrible! I can’t even get into it to pay my bill on my iPad and my settings say my iPad is up to date. What is going on?!?

Not usable

This App is not usable on my IPad

Pointless app

App makes you shop on their website anyway. Why is there even an app. Pointless

App is awful

Dillard’s, what are you doing? You literally have the clunkiest, glitchiest, most customer non-friendly shopping app on the internet. Why? Fire whoever does your app development hire competent personnel to overhaul this- whatever this is- app. Or, perhaps study first what an app can do for you and retail sales if it functions for your customers and provides a smooth experience, and then hire someone in that field to come work for you.
I’m a longtime customer, Dillard’s fan, and I even worked for you in the pre-cell phone era. So I say this with love.
Seriously! Wake up!!!!
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No longer usable

I can no longer use this app. I do most of my shopping online therefore I need to see what I’m buying. But with this update I guess I’ll have to purchase from somewhere else. Been a loyal customer for years.

Polo Men’s department

Anytime I come to Dillard’s men’s Polo department. It’s always a great experience, respectable people and always willing to help always a great experience.

Dillard’s review

What has happened to our Dillard’s App?
I have tried to add a new app To my phone because by all indications there is a new app and am unable to do so.
What should I do?

New Dillard’s App

New App SUCKS. Does not work.How am I going to make a PAYMENT

APP IS STUPID DOES NOT WORK I GUESS I’ll be shopping at Macys and Kohls

iPhone can’t use new version of Dillard.

I keep my phone updated as required and It’s just ludicrous to require a phone OS to be so high just to use an app!

No longer works

Used to work fine now it says it needs an update but there is no update

Web site

Have not been able to use app for at least 2 months. 😡

Dillard’s App

No longer in service

This app sucks

This app sucks because it says it can’t verify that I’m over 18. I’ve never had that.

IT problem

I cannot download the new version but the old one does not work and asks to be updated.

An App That’s Not Applicable

The app doesn’t work. It automatically routes to an online page that prompts me to login again. If I have to log in online, what’s the point of having an app?There have also not been any updates for the app in quite a while.

Update

All of a sudden, my Dillard’s app will not update. I can’t even open it.

Your New Appt doesn’t work

Change this or Loose Clients

Outdated

The app is incredibly old and unusable. I understand Dillards has a large market of people who don’t use even use smartphone apps, but this is so bad