So many issues
I really did try and stick it out while they were getting a new supplier, but the amount of items that were missing or substituted or spoiled from the box each week was really getting out of hand and the final straw was when instead of sending ingredients to make the grits that I was looking forward to they instead sent me some rice. And there was no real accountability. They would just provide a small compensation that got added to the next weeks box and because every week there were at least eight things wrong with each box. It just kept getting compounded over and over again so that there was never anyone meal that was actually fully provided for. Really frustrating to deal with.
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JJulesmalls
App doesn’t open
I downloaded the app, tried several times even restarted my phone, but it just doesn’t open, tries to open then closes immediately
BBabswell
Missing ingredients, recipe cards, and shipments
I subscribed for about a year and would regularly get boxes that didn’t have all the ingredients didn’t have recipe cards or delivered damaged or not at all. The recipe collection used the same ingredients so I ended up getting really sick of eggplants and zucchinis and sweet potatoes but I didn’t have a lot of other choices.
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PP388le
Started great, turned into a complete mess
This was great for a while but has turned HORRIBLE - food does not arrive, no communication, or arrives spoiled and late. Would not recommend.
Eelocjay
Some non food related issues
I’ve been using Dinnerly for several years now and I’m quite happy with the food quality and choices. I was going to give this a 3 star review based on secondary issues, but I felt the food plan alone deserved the 4 stars.
OnTrac is not a very good delivery service. Delivery instructions on file and printed on the label say “deliver to back door”, which is in the shade. They continue to leave the box on the front porch, directly in the afternoon sun. The porch is elevated with 5 steps, I’ve caught a few drivers on camera standing below and simply tossing the box onto the porch, splitting the box open and occasionally damaging the contents.
App issue. I use this app on my iPad, and read cooking instructions from the iPad when cooking. The latest update stops the app screen from auto rotating. The ingredients screen never rotated, portrait only, which I’m fine with, but the screen would rotate when you hit the start cooking button so I could rotate the screen to horizontal and lean it against the wall behind my cutting board. Now it stays in portrait, which means if I try to lean it against the wall or set it upright it’s sitting on the charging cable coming out of the iPad. Now I have to sit it flat on the counter so I don’t damage the charging cable and it’s taking up space needed for cooking. Could you please update the app and bring back auto rotate.
Thank you.
OnTrac is not a very good delivery service. Delivery instructions on file and printed on the label say “deliver to back door”, which is in the shade. They continue to leave the box on the front porch, directly in the afternoon sun. The porch is elevated with 5 steps, I’ve caught a few drivers on camera standing below and simply tossing the box onto the porch, splitting the box open and occasionally damaging the contents.
App issue. I use this app on my iPad, and read cooking instructions from the iPad when cooking. The latest update stops the app screen from auto rotating. The ingredients screen never rotated, portrait only, which I’m fine with, but the screen would rotate when you hit the start cooking button so I could rotate the screen to horizontal and lean it against the wall behind my cutting board. Now it stays in portrait, which means if I try to lean it against the wall or set it upright it’s sitting on the charging cable coming out of the iPad. Now I have to sit it flat on the counter so I don’t damage the charging cable and it’s taking up space needed for cooking. Could you please update the app and bring back auto rotate.
Thank you.
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RRWJenoughalready
