Online service rubbish
Supposed online deals are better but no the case, agreed a price deal back in February But on starting it a few days later once car picked up it started a new lower cover policy for much more expensive, direct line customer services couldn’t help as it’s an online deal, disputed online and no response time after the free cancellation date so now paying about £20 more a month for basic cover, get a new car Tomorrow and now the price has gone through the roof, so will get this week out the way then try for better deal as I know I can get it for half price
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Documents
None of my documents will load, after multiple attempts.
App used to work fine but…
App used to work fine but since an update it will no longer recognise my email address so can no longer log in to my account which is kind of annoying for an online only policy for which you’re encouraged to use the app. No notes, no way to raise a support ticket. Very disappointing.
Clunky inefficient and non functional
Awful user experience. Agents don’t have any knowledge. Constantly being batted around different agents and always being asked same security questions again. Phone line cuts out and no call back. App freezes at the worst time. Poor comms. Generally an all round poor low budget experience compared with other insurers.
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Good cover, clunky app
Finding the app very awkward to navigate
