Discount Power User Reviews

Name: Discount Power
Rating: 4.85536 (802 reviews)

Discount Power

US RETAILERS LLC

🔧 Utilities

💼 Business

What users say

Summarized from real user reviews of Discount Power. Based on 802 reviews and a 4.9/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

👍User-friendly app
🚀Informative and interactive
💳Flexible payment options
🔒Reliable service

Negative things

🐛Login and account issues
🔍Lack of usage history
💰Higher rates than competitors
📱UI/UX design problems

Top reviews

Most Recent Highest Rated Lowest Rated

ONLY

The ONLY reason anyone signs up with this trash is because they had a bad experience or a closed account with a different provider and then discount welcomes all the “degenerates” with open arms and charge double the rates TXU, Champion or ANY of the others do. 17cents per K versus 11 cents. Garbage. We are ABSOLUTELY ELATED that 10 months remain on our 2 year contract… then it’s adios muchachos!

Rocky Mountain Texan

7 months ago

Discount power

Best power company around thank you for always keeping us lit 😍

summersky247

7 months ago

horrible

app shows zero due and no account history, horrible, misleading, unusable

evani321

8 months ago

Great Electric group! Very flexible

I’ve been with this company for 3yrs now! They have always been so flexible with my payments. I’ve gone a few weeks over my due date and the price never jumps too far unless I completely forget. So much grace & super affordable deals, my electric has never turned off in my home even if I’m behind. 10/10 Companyy

memeceta

10 months ago

Response from developer

Hello memeceta, we're glad to hear about your positive experiences with us. Thank you for being a Discount Power customer!

UX Design revamp needed to see current active account first on the screen

The first account on my app screen should be the current active account. Unfortunately, I have to see my former addresses from two prior moves first. This then requires me to toggle and find my current account. If the former accounts are kept for history, there should be away to see our current account first then most recent former address, and the following former address. Or store the former accounts into an archives screen. I should see my current active account and usage FIRST, since that’s what I’m paying for today. UX Design request to re-design

Learning1908toalwaysb1st

a year ago

Response from developer

Hi Learning1908toalwaysb1st, we are sorry to hear that you are having this issue with our app. We will take a look into this suggestion. Thank you for being a Discount Power customer!

Major disappointment

I’m super disappointed. I have struggled to pay my first bill on both the web on a PC and on the app. Why do you make so hard to pay y’all??? I didn’t have a choice as my other retailer got bought out. My next electric contract won’t be with you unless you get your payment systems into the 21st century. I may have to mail y’all a OG check

gpbarton2222

a year ago

Discount Power App

This application is very informative and user friendly. It is up to date daily so you can monitor your use and look back on past data. You can also easily pay your bill. Very impressed with the app.

MRosa Dean

2 years ago

Response from developer

Hello MRosa Dean! Thank you for your review. We're delighted to see that you're enjoying our mobile app! Your positive review inspires us to continue providing an exceptional experience for all Discount Power customers. If you have any ideas for new features or improvements, we'd love to hear them! Thank you for being a Discount Power customer!

No Usage History

The app doesn’t show my usage history. It only shows my previous service. I called customer service at least 5 times for this issue and they keep saying we will open an IT ticket. I never heard back and they never fixed the issue. I even emailed them with screenshots. They don’t seem to know what to do.

M.Almohsin

2 years ago

Response from developer

Hi Munther, thank you for reaching out to us and we're sorry to hear about your negative experience. Please email service@discountpowertx.com with your account details, so our team can assist. Thank you.

I don’t like the app

I created an account and was never able tog in. It’s an inconvenience. I have to wait until I get an email about my bill, and pay as a guest.

Lolly763

2 years ago

Response from developer

Hello Lolly763, we're sorry that you're experiencing difficulties with our app. We're confident we can resolve this account-specific issue. Could you please contact us directly at 1-877-455-4674 or service@discountpowertx.com so that we work with you to resolve this as soon as possible? Thank you!

Great app!

Love this app. Not only am I able to see my usage on a granular level, it also shows trends and the weather on a specific day vs my usage.
The bill pay feature is very easy to use also.

Great, interactive app!

theycallmeMA

2 years ago

Response from developer

Hello theycallmeMA, We're thrilled to see that you're enjoying our mobile app. Your positive review encourages us to continuously make improvements! If you have any suggestions for future enhancements, we'd love to hear them. Thank you again for your review!

Give TES Energy Services access to Discount Powers offering

Yes

Jerrygatti

2 years ago

Response from developer

Hello Jerrygatti! Thank you for your positive review! We're thrilled that our app is meeting your needs. Thanks for being a Discount Power customer, we appreciate you!

Great app!

User friendly, easy to access account info.

Javbarber

3 years ago

Response from developer

Hello Javbarber! Thank you for your review. We're delighted to see that you're enjoying our mobile app! Your positive review inspires us to continue providing an exceptional experience for all Discount Power customers. If you have any ideas for new features or improvements, we'd love to hear them!

Unable to login

Unable to login the app

Nad549

3 years ago

No longer works

I can’t log into my account anymore

Jeff2dp

3 years ago

🙂👍

Fast and easy to navigate. Great app!

amandajm75

3 years ago

Ios17 update needed

Can’t navigate app since iOS update. Please update ASAP

A$AP Totts

3 years ago

Didn’t test on iPhone 14 Pro

Your menu options are so high at the top they can’t be clicked as they are hidden behind the camera area and clock / battery life. Not sure what you tested on but as someone who has been a Product Manager for many mobile apps this is a huge miss. Maybe try buttons at the bottom in the thumb region which is more popular anyway. I don’t see anything about my ongoing usage either which is how you bated me into downloading this. So at this point it’s useless as I’m on auto pay and can’t do anything I need.

MandyAMS

3 years ago

Pretty solid

Overall, I’m glad the app exists and would recommend using it if you have Discount Power as your energy provider.

The one downside is it takes anywhere from 30-60 seconds to actually log in, but once you’re authenticated, everything responds very quickly. Optimizing the login and initial load times would be nice.

Also, there are currently a couple of UI-level bugs on the landing page once you log in (likely related to iPhone 15 screens and the newest iOS version), but those don’t stop you from seeing the most important information for your account, or from making payments. I figure that will be resolved in an upcoming release, but for now it remains an issue, and to be fair, I’m not sure if the app is still under regular development.

William Jonathon

3 years ago

App Issues

Usage data no longer accessible via the app since the iOS 17 update.

CheriMoyaTyke

3 years ago

App not working correctly on iOS 17.0.2

App does not show any data boxes on the new iOS 17.0.2 update. Only a blue background screen is viewable. Service is solid. Not looking forward to another servicing company price hike.

KingGuttaBoi