Dragonpass appears to be a legitimate app. The AppsHunter Legitimacy Score for Dragonpass is 85 out of 100 points across 7 verification signals from App Store and developer data.

Dragonpass User Reviews

Name: Dragonpass
Rating: 4.6 (305 reviews)

Dragonpass

Dragon Pass Company Limited

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience7.5% of reviews

Neutral2.9% of reviews

Negative experience89.6% of reviews

~ Based on 241 written reviews from the US App Store.

What users say

Summarized from real user reviews of Dragonpass. Based on 305 reviews and a 4.6/5 average, it highlights the 3 positives and 13 negatives reviewers mention most about this Travel app.

Positive things

👍Easy to navigate and helpful visuals
🚀Genuine love for the new style app and features
👍Works fine for some users

Negative things

🐛App keeps crashing, freezing, or not working
🔒No password manager, copy/paste, or passkey support
🔒Doesn't allow editing of card details
🐛Login issues, can't log in or activate account
🐛Unreliable, always needs an update
🐛Constantly logs users out
🐛Glitches, bugs, and poor user experience
🐛Doesn't recognize valid login credentials
🐛Activation code never received
🐛Payment processing issues, can't add cards
🐛Location detection problems
🔒Doesn't support local languages like Arabic
🐛Lounges don't accept the pass as advertised

Is Dragonpass Safe?

Dragonpass appears safe based on user ratings. AppsHunter Safety Score for Dragonpass is 91/100.

This assessment is based on 305 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience

2.3% of ratings suggest some concerns

6.9% of ratings point to a risky experience

~ Based on 305 App Store ratings for Dragonpass.

Is Dragonpass Legit?

Dragonpass appears to be a legitimate app. AppsHunter Legitimacy Score for Dragonpass is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Can’t Top of Passes

I have entered my cc info anf authenticated it but the app won’t process any of my credit cards.

GDCee

2 months ago

Response from developer

Hello, We're sorry to hear you're experiencing issues topping up your passes. Please reach out to us directly at support@dragonpass.com so we can investigate this further and assist you in resolving the issue.

Search broken!

The search feature is broken! Pretty much useless app now. Was working before

pkpglb

2 months ago

Response from developer

Hello, We're sorry to hear you're experiencing issues with the search feature. Please reach out to us at support@dragonpass.com so we can look into this further and help resolve the problem.

App full of glitches

It used to be good, now the app is full of glitches. I’ve been trying to add a new membership for 3 months and it never works.
No customer service available to support either.
Just became a big POS.

Dan.G.84

2 months ago

Response from developer

Hello, We're sorry to hear about the issues you've experienced with the app and the difficulty adding your membership. Please contact us at support@dragonpass.com and our team will be happy to investigate and assist you further.

Broken

It use to work, now it doesn’t. I’m sitting in an airport, wondering where my 10 passes went? Looks like the broken app means I can’t use my remaining passes.

Jaylikescoffee

3 months ago

Search is broken

Clicking search gets a “failed” message. Can’t search for an airport.

goyston

3 months ago

Makes travelling better

Really enjoying this version of the app! Have used lounge and fast track so far and it makes travelling better.

Ashley_9191

3 months ago

Lousy

It won’t allow me to click that submit, it seems they’re not optimized for iphones.

rambarigan

3 months ago

Response from developer

Hello, Thanks for your review and feedback. We are sorry to hear about the issues you are facing. Please kindly contact us at support@dragonpass.com for further assistance.

Efficient and effortless

Travelled over Easter from Manchester and used my Dragonpass membership at Escape lounge T2. App is intuitive and search functionality is very easy to use.

Also liked the email after my visit.

First time using the app/membership and looking forward to my lounge visits this year.

Busjharv999

4 months ago

App keeps updating and Prestige plan no longer an option

They update the app excessively without any significant added value. They also removed the Prestige plan which is ideal for frequent flyers. Bad move.

Platyesss

5 months ago

3D Secure Flow is blocked

When adding a card, either to my account or at checkout, I cannot proceed with 3D Secure authentication. The app overlays a spinner above the bank’s 3D Secure page which blocks any interaction. This happens regardless of which card I choose.

throwaway1843

6 months ago

Renewal of membership

I've experienced the same issue as others - we can't seem to get through the renewal process. I've tried it myself and found it impossible. Are they trying to avoid us, or will they retract their offers made to numerous clients?

Ellen de Mesa

6 months ago

Nope

App doesn’t work for me. Not sure why. REAL app is different.

TheBaldEagleAbbotsford

7 months ago

Response from developer

Hello , We’re truly sorry to hear about your experience using the app . Please reach out to us at support@dragonpass.com , and include your full membership details so we can investigate further with the issues you are having with the app.

Not ideal

Beware! I had no reminder via email or notification and just lost 4 passes from 10 I purchased. Rang the help desk literally a day after it had expired by chance and that’s the deal. Use it or loose it. Robbers !

BrewingIntheSun

7 months ago

no apple pay

add it

MAIKO too zkkbd

7 months ago

Response from developer

Hello , Thank you for your review and for sharing your feedback. We are always looking at ways to improve the app , If you have any further queries or questions, please feel free to reach out to us at support@dragonpass.com.

Glitches

Keyboard does not show up when registering name on iPhone.

darklevi

8 months ago

Response from developer

Cant able to update number

Try to update my number and each time it fails to verify and when ask for new code it always says to update the app.

Mhissan

8 months ago

Response from developer

Thank you for your feedback, and we’re very sorry for the inconvenience you’ve experienced with verifying your number. Our team is here to help, please reach out to us at support@dragonpass.com so we can assist you further and get this resolved as quickly as possible.

App not fully working

The membership is great but always have problems with the app

cassons

8 months ago

good

disappointed user000

8 months ago

Membership Renewal

Support response times are quite slow, and I’ve experienced the same issue both this year and last year. Moreover, reaching them by phone is expensive due to the lack of a local contact number; only their UK line is available.

GIBO_PHL

9 months ago

Long lines, wait times

Tried visit two Aspire lounges. The first one had a line that was way too long. The second had a long wait list. I didn’t get to go to either.

Air traveler 999

10 months ago

Response from developer

Thank you for your feedback. We're sorry to hear about your experience. During peak travel times, some lounges may experience higher demand and longer wait times than usual. We appreciate your understanding and recommend checking lounge availability in advance when possible.