Dragonpass appears to be a legitimate app. The AppsHunter Legitimacy Score for Dragonpass is 95 out of 100 points across 7 verification signals from App Store and developer data.

Dragonpass User Reviews

Name: Dragonpass
Rating: 4.7 (382 reviews)

Dragonpass

Dragon Pass Company Limited

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience10.9% of reviews

Neutral2.7% of reviews

Negative experience86.4% of reviews

~ Based on 258 written reviews from the US App Store.

What users say

Summarized from real user reviews of Dragonpass. Based on 382 reviews and a 4.7/5 average, it highlights the 3 positives and 13 negatives reviewers mention most about this Travel app.

Positive things

👍Easy to navigate and helpful visuals
🚀Genuine love for the new style app and features
👍Works fine for some users

Negative things

🐛App keeps crashing, freezing, or not working
🔒No password manager, copy/paste, or passkey support
🔒Doesn't allow editing of card details
🐛Login issues, can't log in or activate account
🐛Unreliable, always needs an update
🐛Constantly logs users out
🐛Glitches, bugs, and poor user experience
🐛Doesn't recognize valid login credentials
🐛Activation code never received
🐛Payment processing issues, can't add cards
🐛Location detection problems
🔒Doesn't support local languages like Arabic
🐛Lounges don't accept the pass as advertised

Is Dragonpass Safe?

Dragonpass appears safe based on user ratings. AppsHunter Safety Score for Dragonpass is 93/100.

This assessment is based on 382 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.4% of ratings point to a safe experience

2.1% of ratings suggest some concerns

5.5% of ratings point to a risky experience

~ Based on 382 App Store ratings for Dragonpass.

Is Dragonpass Legit?

Dragonpass appears to be a legitimate app. AppsHunter Legitimacy Score for Dragonpass is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Travel app

Easy to use

iPhoneTopClass

8 days ago

Useless app and so outdated

Can’t process payments, forces you to save a card in a way that is 10 years too late, don’t offer any virtual wallets such as apple pay, poorly designed interface. Recommend looking for better alternatives

sgv19

15 days ago

Response from developer

Hello, Thank you for your feedback. We're sorry to hear that your experience has not met expectations. We value your comments regarding our payment options and app experience, and we'll share this feedback with the relevant team as we continue to improve our services. If you'd like assistance with any specific issue, please contact us at support@dragonpass.com.

Can’t pay - so it’s useless

The most frustrating payment system. For some reason it took about 5 attempts to buy my first pass from within the UK. Now, in Egypt, I can’t buy a pass for my return journey using the app. Help centre gave me a code for the DragonPass Go website (to match the membership price) except it is not valid on multiple attempts. I give up.

Based on my experience I can only advise you avoid this company. Will update if I have any success with my latest approach to support.

Goodclicks

22 days ago

Can’t access lounge, Amex gets you in

Useless. Because everyone has this you often can’t access lounges while the same lounge will save access for Amex or other credit card holders.

psamv

a month ago

Response from developer

Hello, Thank you for your feedback. We're sorry to hear about your experience. Lounge access is always subject to availability and individual lounge entry policies. For any further assistance please reach out at support@dragonpass.com

Can’t put card info in app

Cannot enter my info and click next because I have to slide the page up to click, and it won’t let me see the bottom of the sign up page to be able to click on it!

Gf un lys B

2 months ago

Response from developer

Hello, We're sorry to hear you're experiencing this issue with the sign-up page. Please contact us at support@dragonpass.com with your device details, and our team will be happy to assist you further.

Useless

Dificuldade para registrar o cartão, desisti de utilizar o app e desinstalei.

Albius66

2 months ago

Response from developer

Hello, We're sorry to hear you've had difficulties registering your card. Please contact us at support@dragonpass.com, and our team will be happy to assist you further.

Problema ao cadastrar cartao membership

No campo nome que aparece no cartao não está permitindo dar espaço entre os nomes

Pedro Schappo

2 months ago

Response from developer

Hello, We're sorry to hear you're experiencing this issue. Please contact us at support@dragonpass.com and our team will be happy to assist you further.

5 star

Been using the app over a year and never faced any issue.

Mota1111

2 months ago

Response from developer

Hello, Thank you for your positive feedback! We're delighted to hear you've been using the app for over a year without any issues. We truly appreciate your support.

Can’t Top of Passes

I have entered my cc info anf authenticated it but the app won’t process any of my credit cards.

GDCee

4 months ago

Response from developer

Hello, We're sorry to hear you're experiencing issues topping up your passes. Please reach out to us directly at support@dragonpass.com so we can investigate this further and assist you in resolving the issue.

Search broken!

The search feature is broken! Pretty much useless app now. Was working before

pkpglb

5 months ago

Response from developer

Hello, We're sorry to hear you're experiencing issues with the search feature. Please reach out to us at support@dragonpass.com so we can look into this further and help resolve the problem.

App full of glitches

It used to be good, now the app is full of glitches. I’ve been trying to add a new membership for 3 months and it never works.
No customer service available to support either.
Just became a big POS.

Dan.G.84

5 months ago

Response from developer

Hello, We're sorry to hear about the issues you've experienced with the app and the difficulty adding your membership. Please contact us at support@dragonpass.com and our team will be happy to investigate and assist you further.

Broken

It use to work, now it doesn’t. I’m sitting in an airport, wondering where my 10 passes went? Looks like the broken app means I can’t use my remaining passes.

Jaylikescoffee

5 months ago

Search is broken

Clicking search gets a “failed” message. Can’t search for an airport.

goyston

5 months ago

Makes travelling better

Really enjoying this version of the app! Have used lounge and fast track so far and it makes travelling better.

Ashley_9191

6 months ago

Response from developer

Hello, Thank you for taking the time to leave your review. We appreciate your feedback and we hope you continue to enjoy using the app.

Lousy

It won’t allow me to click that submit, it seems they’re not optimized for iphones.

rambarigan

6 months ago

Response from developer

Hello, Thanks for your review and feedback. We are sorry to hear about the issues you are facing. Please kindly contact us at support@dragonpass.com for further assistance.

Efficient and effortless

Travelled over Easter from Manchester and used my Dragonpass membership at Escape lounge T2. App is intuitive and search functionality is very easy to use.

Also liked the email after my visit.

First time using the app/membership and looking forward to my lounge visits this year.

Busjharv999

6 months ago

App keeps updating and Prestige plan no longer an option

They update the app excessively without any significant added value. They also removed the Prestige plan which is ideal for frequent flyers. Bad move.

Platyesss

8 months ago

3D Secure Flow is blocked

When adding a card, either to my account or at checkout, I cannot proceed with 3D Secure authentication. The app overlays a spinner above the bank’s 3D Secure page which blocks any interaction. This happens regardless of which card I choose.

throwaway1843

8 months ago

Renewal of membership

I've experienced the same issue as others - we can't seem to get through the renewal process. I've tried it myself and found it impossible. Are they trying to avoid us, or will they retract their offers made to numerous clients?

Ellen de Mesa

8 months ago

Nope

App doesn’t work for me. Not sure why. REAL app is different.

TheBaldEagleAbbotsford

9 months ago

Response from developer

Hello , We’re truly sorry to hear about your experience using the app . Please reach out to us at support@dragonpass.com , and include your full membership details so we can investigate further with the issues you are having with the app.

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Dragonpass User Reviews

Customer Experience

What users say

Positive things

Negative things

Is Dragonpass Safe? 🙏

Safety Analysis

Is Dragonpass Legit? ✅

Top reviews

Travel app

Useless app and so outdated

Response from developer

Can’t pay - so it’s useless

Can’t access lounge, Amex gets you in

Response from developer

Can’t put card info in app

Response from developer

Useless

Response from developer

Problema ao cadastrar cartao membership

Response from developer

5 star

Response from developer

Can’t Top of Passes

Response from developer

Search broken!

Response from developer

App full of glitches

Response from developer

Broken

Search is broken

Makes travelling better

Response from developer

Lousy

Response from developer

Efficient and effortless

App keeps updating and Prestige plan no longer an option

3D Secure Flow is blocked

Renewal of membership

Nope

Response from developer

Alternatives

Is Dragonpass Safe?

Is Dragonpass Legit?