Great devices! App updates are frustrating
I really like my Eargo devices and they serve me well for use in restaurants and theaters, but the forced updates that often come when they change this app can be quite frustrating. Too many times, out at an event, wanting to use this app to quickly tweak the volume or noise cancellation but I am not allowed to do it because the app is forcing me to update or login or both, requiring that I can receive an email to confirm that I am who I am. Geez - just want to run in whatever mode my Eargo devices were in yesterday, with the app just like it was yesterday, so I can go back to hearing the musical today.
It’s beyond frustrating. I don’t know how these companies don’t understand customer expectations. Yes, notify me that there is an update that I can go and get, but please, please allow me to use my device in the meantime. Two full stars off my app rating for this reason alone. I’ll spend time describing the cool features of this app in the future if they ever get around to fixing this One Bad Thing.
It’s beyond frustrating. I don’t know how these companies don’t understand customer expectations. Yes, notify me that there is an update that I can go and get, but please, please allow me to use my device in the meantime. Two full stars off my app rating for this reason alone. I’ll spend time describing the cool features of this app in the future if they ever get around to fixing this One Bad Thing.
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Great App- easy to use!
Love this easy to use app. The app uses ultra sonic sound to communicate to the hearing aids so Bluetooth is not required to make adjustments to programs, volume and noise filters. Love the simplicity yet functionality of this app!
Constantly having to log in.
After the most recent update, I am finding that I have to keep logging in every few days. Really annoying.
Ok, but ….
… super annoying log-in process. The app randomly chooses when to sign you out and then you have to go through 2FA and flip to their website to log back in. Ridiculous: if someone steals my phone, I don’t think lowering the volume on my eargo’s is going to be anywhere on their list of to do’s. Plus - usually I’m going I. To the app when I intend to make a change, so having to log in as I’m sitting down into a restaurant is less than ideal. Just give me Face ID log in, please.
Other than that, app does what it’s designed to do. It would be nice if I could see current levels, but I understand why I can’t.
Other than that, app does what it’s designed to do. It would be nice if I could see current levels, but I understand why I can’t.
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Buggy App
Since the latest update, I have to log in to my eargo account every day, and once I am there, it delivers a bunch of 30+ messages about cleaning my devices. The real problem is that when I am in an area with poor cell phone coverage, I can’t log in or access the app. Please fix this!!!!!!!
Update has bricked the App
Since updating the app customers are being forced to use “EARGO.id.com” which is non-functional, making sign-in impossible. No longer able to use any of the app’s utilities. I now am the proud owner of a pair of $2,500 paperweights.
Eargo 8 review
I used Eargo 7’s for two years, and now use the newer (and MUCH BETTER) Eargo 8’s. The 8s stay better in my ears, and sound better.. The app is a work in progress, but is far superior to earlier versions. Technical note: these aids do not use ‘Bluetooth’ to communicate with your phone, they use AUDIO signals (that a human ear cannot hear). This is necessary because the aids are COMPLETELY in your ear, where Bluetooth signals can’t reach. This technology works fine, AS LONG AS YOU SET YOUR PHONE VOLUME TO ABOUT 40% or better. I’m sure this is why some people have trouble setting them up, or updating them.
I’m very happy with their performance, and highly recommend them, if you want truly invisible hearing aids.
I’m very happy with their performance, and highly recommend them, if you want truly invisible hearing aids.
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This app has problems
I’ll probably end up returning the Eargo 8 because of how badly this app functions. It is very glitchy… if it works at all. You also never know what your current settings are for volume, treble and bass in the program settings.
Love this app
I’m a new hearing aid user but I tried a bunch of different types and brands. I find the Eargo are the best for me and the app is the easiest to use. The videos are excellent too. I just wish it could be on the iwatch for changing the modes. Future release maybe?
TERRIBLE APP
Usually takes the app many many attempts to connect to device. Even after you connect, the app does not highlight what setting you’re on so it’s guest work every single time
Eargo for 3 years
Have worked 10% of time worn! Had to buy 2 more hearing aids since started at $3500 + $500/piece x 2!! $4500 and counting!
Needs dark mode
The app works well with my Eargo 8. It’s clever how the app uses the speaker to change parameters on the earbuds. I just wish there was a dark mode, as the regular light mode is very bright and disruptive in a movie theater.
Eargo 8 User
I have owned and used the Eargo 7’s and have since graduated to the 8’s . And I couldn’t be happier these Eargos have literally changed my life, and no body knows! The app is fine don’t listen to the naysayers.
it cannot even properly connect - unuseable
It is poorly written, buggy, and reliable. Their support is very bad, but this app is. even worse.
Works great. With my Eargo 8s
Seamless transition between my Eargo 7s to my new Eargo 8s.
Just one more addition
The iPad/ iPhone app works ok but it would be very helpful to extend it to the Apple Watch. When I can’t pull out the phone it would be great to adjust volume and environment on the watch.
Needs more details
There are no tone controls, no indication what differences between 4 standard mores. No numeric value for volume, very little control of customization, this is the worst of 3 previous brands I’ve used.
Inconsistent Terrible
This app stops working often. You must delete the app and reinstall.
The devices need frequent updating or re-syncing. More often than not, one or the other is not charged. These devices are a constant source of frustration and disappointment. Not nearly worth the effort required to use them.
Often when the app requires updating they cannot work properly until you do.
The devices need frequent updating or re-syncing. More often than not, one or the other is not charged. These devices are a constant source of frustration and disappointment. Not nearly worth the effort required to use them.
Often when the app requires updating they cannot work properly until you do.
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Drains iPhone Battery quickly
The Eargo 7s are good but the app is terrible. Even with background activity turned off in settings the app still drains the battery using background activity! You have to remember to close the app completely after every use. The app has potential to be really good if the developers can fix this big issue. Seems like it should be a simple code fix.
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Bad app and hearing aids
I have had trouble with the left hearing aid charging and the app keeps freezing up.Would not recommend hearing aids or app
