Great devices! App updates are frustrating
I really like my Eargo devices and they serve me well for use in restaurants and theaters, but the forced updates that often come when they change this app can be quite frustrating. Too many times, out at an event, wanting to use this app to quickly tweak the volume or noise cancellation but I am not allowed to do it because the app is forcing me to update or login or both, requiring that I can receive an email to confirm that I am who I am. Geez - just want to run in whatever mode my Eargo devices were in yesterday, with the app just like it was yesterday, so I can go back to hearing the musical today.
It’s beyond frustrating. I don’t know how these companies don’t understand customer expectations. Yes, notify me that there is an update that I can go and get, but please, please allow me to use my device in the meantime. Two full stars off my app rating for this reason alone. I’ll spend time describing the cool features of this app in the future if they ever get around to fixing this One Bad Thing.
It’s beyond frustrating. I don’t know how these companies don’t understand customer expectations. Yes, notify me that there is an update that I can go and get, but please, please allow me to use my device in the meantime. Two full stars off my app rating for this reason alone. I’ll spend time describing the cool features of this app in the future if they ever get around to fixing this One Bad Thing.
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Great App- easy to use!
Love this easy to use app. The app uses ultra sonic sound to communicate to the hearing aids so Bluetooth is not required to make adjustments to programs, volume and noise filters. Love the simplicity yet functionality of this app!
Constantly having to log in.
After the most recent update, I am finding that I have to keep logging in every few days. Really annoying.
Ok, but ….
… super annoying log-in process. The app randomly chooses when to sign you out and then you have to go through 2FA and flip to their website to log back in. Ridiculous: if someone steals my phone, I don’t think lowering the volume on my eargo’s is going to be anywhere on their list of to do’s. Plus - usually I’m going I. To the app when I intend to make a change, so having to log in as I’m sitting down into a restaurant is less than ideal. Just give me Face ID log in, please.
Other than that, app does what it’s designed to do. It would be nice if I could see current levels, but I understand why I can’t.
Other than that, app does what it’s designed to do. It would be nice if I could see current levels, but I understand why I can’t.
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Buggy App
Since the latest update, I have to log in to my eargo account every day, and once I am there, it delivers a bunch of 30+ messages about cleaning my devices. The real problem is that when I am in an area with poor cell phone coverage, I can’t log in or access the app. Please fix this!!!!!!!
