Awesome app
Easy to learn.
Best Foreign Exchange
They are without a doubt. No hassle, just great banking experience. IT Park Branch Lahug with Janet Cabahug as the Manager is Stellar.
Easy to Pay bills
Im glad to pay my bills online while living abroad.
In app messaging/ contact us option
The contact us option on the app is grayed out. This was part of the enhancement for 10.3.5. I wonder if they even test all platforms. iOS, android, widows, safari, etc.
Good app
When are you gonna have a scheduled transactions option?
Response from developer
Thank you for your positive feedback! We're thrilled that you're enjoying our app. For suggestions on improvement or desired features, please reach out to us at +63288881700, email at service@eastwestbanker.com for CA/SA and cards@eastwestbanker.com or via ESTA for Credit Card. We're here to assist you in any way we can.
Unable to send money even prior to update
I cannot send money or transfer funds. Also, the credit card info is not showing.
App is unable to update
Released an update 1 day ago, forces to update and now its just loading after clicking update. Status is waiting for app to update. What is happening?
What was fixed again?!
Their app still doesn’t work since V10.0.0 apparently something is fixed (again)… I still see just a white screen & then exits the app straight away :( No problems before. Please test your updates properly before release!
Problem in sending
Is there any problem in your system? I cannot even transfer funds until now.I keep trying started Dec.15. Please check the system
I can’t even register my account
I’ve been trying for over a week to register my credit card, and the experience has been extremely disappointing. I contacted customer service multiple times, visited the branch, and even sent a long email explaining the issue — and I still haven’t received any proper help or response.
When I went to the branch, the staff tried calling customer service, but the call barely worked. Because of this, my card is still not registered, and the updated app won’t let me access my account. I can’t monitor my real-time balance, pay bills efficiently, or even log in outside of banking hours.
It’s frustrating that something as simple as registering a card has become this difficult. If you expect customers to use your app, you should make sure the registration process actually works and that support is responsive. Overall, a very disappointing experience.
When I went to the branch, the staff tried calling customer service, but the call barely worked. Because of this, my card is still not registered, and the updated app won’t let me access my account. I can’t monitor my real-time balance, pay bills efficiently, or even log in outside of banking hours.
It’s frustrating that something as simple as registering a card has become this difficult. If you expect customers to use your app, you should make sure the registration process actually works and that support is responsive. Overall, a very disappointing experience.
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How to Auto Transfer
Can you send me step by step on how to do auto transfer monthly to other bank
Good app
The app is good, way better than the old one. I hope you guys can integrate the scheduled transactions in your next update
Response from developer
Thank you for your positive feedback! We're thrilled that you're enjoying our app. For suggestions on improvement or desired features, please reach out to us at +63288881700, email at service@eastwestbanker.com for CA/SA and cards@eastwestbanker.com or via ESTA for Credit Card. We're here to assist you in any way we can.
Please give us the option to lock/unlock our cards
The app is fine but in this era of fraud, scam and card hackings, an option to lock/unlock card is one of the most important feature an app can have. In fact, it is one MOST OFTEN used. This function may seem trivial to you but this little thing could be THE reason why people may choose other cards over yours.
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Minimize Steps to improve UX
UI is good but not so much with UX. I only have one account and I do not need to choose the source when doing transaction, and many more.
Easy banking
Absolutely happy with service
Transaction history not updated
i keep refreshing my transaction history and its not updating. I dont know whats wrong with your system!!!
Never Ending System Updates!!!
I can’t find out how much I need to pay nor how much I have left because there’s always a “system update”! It’s so inconvenient!
Unplanned downtime at 10 AM PHT
Unplanned downtime without a reason disclosed
PLEASE ADD an Option to LOCK the CREDIT CARD ⭐️⭐️⭐️⭐️⭐️
If you add this feature, it will be a huge improvement—way better than the old version! ⭐️⭐️⭐️⭐️⭐️
The new app is very easy to use, with a user-friendly interface that is simple to understand and makes transactions effortless. It would be even better if they added an option to lock the credit card, similar to what other banks offer.
The new app is very easy to use, with a user-friendly interface that is simple to understand and makes transactions effortless. It would be even better if they added an option to lock the credit card, similar to what other banks offer.
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Online bank transfer
Fast and efficient
