EatClub User Reviews

EatClub: Food Delivery App
EatClub: Food Delivery App
Poncho Hospitality Private Limited

What users say

Top reviews

Worst customer service. Unhygienic food. Worst app to order from

Horrible horrible customer service. Very unhygienic food. Unprofessional behavior. Worst worst food delivery app.

Response from developer

We truly understand how disappointing this must’ve been. Please send us your details on WhatsApp (+91 9266891271), and we’ll make sure it’s resolved as soon as possible.

Bad

Worst experience while complaint, didnt respond in chat or mail.

Response from developer

We truly understand how disappointing this must’ve been. Please send us your details on WhatsApp (+91 9266891271), and we’ll make sure it’s resolved as soon as possible.

Worst food delivery app

While ordering food it shows delivery time of 25-30 mins, and after 25-30 mins it still shows delivery time of 15-20 mins 😂😂😂
Also, the restaurant is hardly 100m from my house still they take around an hour to deliver 😂

Response from developer

We truly understand how disappointing this must’ve been. Please send us your details on WhatsApp (+91 9266891271), and we’ll make sure it’s resolved as soon as possible.

Worst experience

They got 0 customer support worst service it showed on the app the order will take about 20 min and it came in 1.5 hours and when I issued the complaint it was just ai response worst experience ever

Quality

Good in taste.

Response from developer

Thank you so much for your feedback. We're happy you enjoyed the experience, and we look forward to serving you again.

I love this app

Rlly good for students

Review

Amazing service, food and they genuinely care about our experience. Had a great experience with you guys, i have told alot of my friends about this app:)

👎👎

Very bad experience stale food 👎👎

Delayed delivery

Worst experience as a first time user, no partner is assigned plus bad customer experience regret using it

Worst food delivery service

Ordered food via the app , which promised delivery in 13-20 minutes . It’s been over 50 minutes now and the food still hasn’t arrived . There is no customer service to contact . This is the worst food delivery app I ever used .

Disgusting

Quality of food has really gone down. Pizza is filled with mayo instead of cheese now. Will never order from here again and will recommend others don’t as well.

Response from developer

We're sorry to know about your experience. Please tell us in detail about the issue on Whatsapp: +91 7355238239. We will look into this immediately and get back to you with the best resolution.

Very bad

I have ordered food and since 30 min its showing that my food will be delivered in 4 minutes for help the only thing that they are saying is that rider had been assigned however no details if rider has been provided poor working

Eatclub Rocks

I’m using EatClub food app from last 2.5 years or maybe more than that. The selected food courts on Eatclub food app, delivers delicious food as well as in the very reasonable price. From the time I have started using this Eatclub food delivery app, I honestly don’t check or buy from anywhere else. Also, the amazing part on this app is in case if you’re not satisfied with the food taste, which happens once in a blue., the Eatclub app provides you the Eatclub wines up to hundred coins equals to hundred rupees which you can use to buy on your next order. It’s not till limited here., Eatclub also gives you the option to choose the winning cricket match team while ordering and if you win, then again, credit the Eatclub wines in your account, which you can use on your next order. I am honestly thankful for the Eatclub app for delivering the delicious food and making it in a very reasonable price. So everyone can take this benefit from Eatclub with the satisfaction of delicious food, which is honestly very pocket friendly. Thank you, Eatclub, and since we both meant for each other. 😊
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Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly.

A Game-Changer for Food Lovers!!

I recently stumbled upon the EatClub app, and let me tell you, it's an absolute game-changer for food enthusiasts like myself. With a membership fee of just ₹99, I gained access to incredible benefits that have completely transformed my online food ordering experience. First and foremost, the 30% flat discount on every order is a fantastic perk. I have saved a significant amount of money since joining EatClub, making it a no-brainer for anyone looking to cut down on their food expenses without compromising on quality. But the savings don't stop there. EatClub offers free food delivery on every order. This feature alone is worth its weight in gold. No more worrying about additional fees for getting your favorite meals delivered to your doorstep. It's convenient, hassle-free, and further enhances the overall value of being an EatClub member. The app itself is user-friendly and intuitive. Browsing through the vast selection of cuisines is a breeze. The app provides detailed menus, reviews, and ratings, making it easier to make informed decisions about where to order from. It also offers a seamless ordering process, allowing you to customize your meals to your liking. What truly sets EatClub apart is the quality of the restaurants they partner with. From popular local eateries to high-end establishments, the app caters to a wide range of culinary preferences. Overall, I can't recommend EatClub enough. The ₹99, membership fee is a small investment considering the incredible savings and convenience it offers. Whether you're a foodie on a budget or simply enjoy exploring, this app is a must-have. Join EatClub today and unlock a world of delicious possibilities! Rating: (5/5 stars)
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Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly.

Smooth & Quick Experience

I’ve been using the Eat Club app for a few months now and the experience has been mostly excellent. The discounts (often 30–50%) let me try new restaurants and order drinks without overspending. The app’s interface is clean and I appreciate being able to order from multiple brands in one go.
Delivery is usually under 25 minutes with real-time tracking—and no extra delivery or packaging fees. Plus, the Eat Club payment card applies discounts automatically, so it feels seamless.
A couple of times there were technical glitches or delayed food, and I noticed card processing fees occasionally chip away at the discount. And some reviews mention hygiene or order accuracy issues, although I’ve personally had reliable experiences.
Overall, it’s a great value and a smart way to keep dining exciting and affordable—just check reviews per brand and available offers before ordering.”
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Great food, good chefs in backend

App is good to offer wide variety of food option for delivery. There is one thing I’d like to mention about the credits transfer directly from the pocket of chefs if the food isn’t satisfactory. Its good to keep food quality on top but it should be constructive. One day I ordered a lean crust pizza which was faar better then average pizza quality but they still provided me with 100 because it was not properly grilled to the level they do usually. That too I gave 4 stars.
Second thing, let me tell you how they use to make good pizzas earlier. They used to put enough cheese to make bread juicier and puffed when grilled and preserved flavours of toppings well. Now users started complaining that there is not enough cheese and started rating low (except me I loved that). Are pay extra ₹50 if you want more. Now to avoid cuts from reviews, chefs are mostly over-cheesing pizza and makes bread filled too much and packed from above as thick layer of high cheese, which locks heat to reached inside to grill it and to make that bread puffed require 15-20 mins. And that Pizza is just garlic bread with cheese killing toppings flavours significantly. Would appreciate eatclub if they can find a balanced between 100 users who wants garlic bread dipped with cheese or legit pizza they used to make once with only adequate cheese and right 8-10 min grilling.
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Response from developer

Dear User, we are glad you liked the app. We request you to give us a 5-star rating as it is the best encouragement for our team.

Fastest service

I ordered a Raima. Bowl and it was fantastic and delivered within blink of eyes by Vikas.
Loved it.

Eatclub Appreciation

Believe me when I say this, this is the bestest delivery app and service available currently. Eatclub has always been my go to App whenever I am hungry as hell and I know I will get to eat freshly prepared meal. I mean I dont understand their strategy but every time I have ordered, I have got a meal as hot as homely prepared food. Plus they deliver so quick!!!! I ordered today and got it prepared plus delivered just in 13 minutes. I would also like to highlight their pricing. Wow! I haven’t seen any delivery service giving fixed discounts on every order plus eat club provides random quiz to win coupon prices to redeem. I have their membership also which is super cheap and affordable. God bless, keep growing and never please never compromise on your freshness and prices. These two factors will keep you going and becoming the best in market.
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Best in the world

This app is very useful and nice thank you

My opinion

Best food aap in my city love it🩷